Does anyone have any advice about how to contact Vodafone's second line support or MNP troubleshooters directly? I've had a number port-in fail today (from 3), the CS agent said I should wait until 4pm tomorrow to see if it gets resolved, but I'm a bit wary of that especially right before the weekend.

At the moment whilst I can call out and the number I wish to keep is presented as CLI, I cannot receive calls or texts, nor send texts, nor use data. Calls from other mobiles simply fail (they don't go through to a recorded message), but calls from landlines get a "you have dialled an incorrect number" message (BT), or from a Sky landline something like 'you have dialled a number that doesn't exist'.

I obviously don't want my mobile number to disappear down a black hole, plus I'm expecting some important calls and hearing something like one of the messages above hardly inspires confidence in people trying to get in touch, nor do calls just failing, nor do text messages to me disappearing.

A quick google shows a number of horror stories about Vodafone and number porting problems, though some of these were from around June when Vodafone changed their MNP system and made a pig's ear of things so that should hopefully be better now.

My porting in last year with Vodafone was painless, over and done with 24hrs later.

How do you know the port has failed?

It maybe basics, have you tried switching off and on your old phone with the old sim card? Sometimes that is enough to shunter it along.

If it doesn't work by the morning get onto Vodafone as soon as, they say wait till after 4 because they are lazy. Call them first thing 10am and get it sorted, as long as you have given the correct details its incumbent upon your new network to fix this within the alloted time (24hrs).

Porting really don't need moving to a system outside of the networks, a central database which would make these though rare occurances history.

EDIT: I should say do it with both phones off/on etc....if it doesn't work by the morning as I say get on the blower to them.

Sounds like 3 haven't correctly released the number.

If Three have issued a PAC like any other network, then it would have correctly released the number. What happens inbetween is the itchy part

Vodafone porting problem?

Tell me, are you a churchgoer?

Why do I think the port might have failed? Well my number isn't working for incoming calls or texts, so in that sense it's failed as it's in limbo land. There was also some extra oddness going on which I won't describe now as I want to hit the sack, but I'll try and come back tomorrow and write it up.

As for turning phones off and on, yes I've done plenty of that today! The old (Three) SIM stopped working completely around the middle of the day, so that's out of play now anyway. Later in the afternoon I put the new Vodafone SIM in my main mobile (it was in an old dumbphone with a micro-to-mini SIM size adapter), and have turned it off and on several times since then.

I'll get on to Vodafone CS tomorrow mid-morning if it hasn't started working by then (I hope it does, but I worry it might be more problematic than that).

Sorry I wasn't trying to imply you're dumb, I think I should have chosen my words better.

You have done everything you could from your end, give Vodafone a kick up arse to sort it out. You're in effect paying for a service you can't use, if needed go further up the ladder......you might also want to nudge live chat via the website they are actually quite good.......don't have to go through half as much shit like on the phone.

Change your forum name to Digital Alex?
Maybe that will work.
It's the "analogue" where you're going wrong.
Mind you, I'm not sure Vodafone knows the difference so you might be screwed anyway.

Phone 033 330 44767 at 8am. My port from vodafone to 3 also failed this week and took 24 hours to complete