EE recalling 1.4 million Power Bars (that's ALL of them). Stop using them!

jonmorris · 20-12-2015, 19:14

Store staff don't get vouchers for their own power bars, and assuming they're on a staff tariff with discount, they wouldn't be able to use a voucher anyway.

I'd Tweet EE about the first person suggesting you keep the power bar as that's not right and he could get himself, and certainly EE in a lot of trouble for not taking it from you. I think he needs a bit of retraining.

bookey_uk · 20-12-2015, 19:36

Quote:

Originally Posted by japaul

Return procedures seem to depend on who serves you as I just returned mine.

I took mine in to EE store 1 and mentioned the £20 voucher. He asked if I had received a text from EE to which I said no as I haven't received one (yet). He said I could give him the power bar but he couldn't give me a voucher unless I showed him the text. He said the texts are still being rolled out (obviously they are like 4G site upgrades) and advised I keep the power bar until I get the text. Slightly strange advice given it's a recall on safety grounds.

Although I don't really care about the voucher and will probably just give it to someone else, as there's another EE store less than two minutes away I thought I would try that one. So in I walk to EE store 2 which conveniently had a pile of £20 vouchers on the desk. I hardly had time to say anything before he took the bar from me and handed me the voucher. I returned it in the tube but he didn't check it so presumably a few carefully selected stones instead of the power bar could have got me my voucher! He also kept it on him. Maybe he will "return' it himself and claim a voucher. Perhaps EE will need more £20 vouchers than power bars returned.

PM Me the 1st store location please, I'll ensure they are educated

alanwarwic · 20-12-2015, 20:00

Quote:

Originally Posted by Richard_T

The EE portable charger didnt come with a mains plug, just the unit itself, and a short yellow micro USB lead packaged in a cardboard tube

Yes, and so everyone is using some random charger, maybe obscuring the issue further.

Theporter · 20-12-2015, 21:28

I asked my mum to take mine to my local and they didn't have a clue they asked her did she have proof of the recall ,surely ee would of informed all there stores she went home and then rang back when I informed her of the ee web information and he said bring it back with proof and he has to remove it from my account and he has to take it off her so I don't try to change it at another store lol obviously they don't understand what a recall is ,so I will now take it myself to get it sorted or I might just bin it it's not worth the hassle of dealing with the ee Instore muppets

jonmorris · 20-12-2015, 22:09

All stores must have got the same bulletin but perhaps not all read them?

japaul · 20-12-2015, 22:16

The store was in Lakeside shopping centre although I think there are three or four there.

Zebb · 02-01-2016, 18:10

Took mine back today but EE don't have a good replacement. The voucher is 'worth' £20 but not one of their offerings has 2600mAh and a torch.

What to do next?

Synthetic42 · 02-01-2016, 18:26

I've been using mine still, it doesn't get "hot", certainly no warmer than my phone would when it's charging anyway.

I'd never leave it unattended, but as mentioned above there's nothing decent / "worth" £20 on EE's accessories store

DevonBloke · 02-01-2016, 18:45

Yeah but you can always add to the voucher.
A tenner would get you this https://accessories.ee.co.uk/product/PWRB6WHKT/

Zebb · 02-01-2016, 19:00

Yes, there's a similar one in black for a fiver less. EE used to offer one (PWRB2WHKT) for £12.99 but that's gone, they deleted the page. Maybe I get something for £20 and sell it to get a good one off Amazon? I had two but they won't let you combine the vouchers or have more than one item per voucher.

DevonBloke · 02-01-2016, 19:26

Yeah but hang on, that one I just posted is 6000mAh for £30.
You can add a tenner to a voucher can't you??

jonmorris · 02-01-2016, 19:30

Or you could buy loads of these.

https://accessories.ee.co.uk/product...shing_sticker/

Amazed these things are still made!

lightspeed2398 · 02-01-2016, 19:43

Quote:

Originally Posted by jonmorris

Or you could buy loads of these.

https://accessories.ee.co.uk/product...shing_sticker/

Amazed these things are still made!

How do they work? Do they detect activity from the antenna or something?

Swipe · 02-01-2016, 19:59

Still using mine and still not received a text from EE yet

DevonBloke · 02-01-2016, 20:04

What the flashing sticker or the power bar?

I'll get me coat.....

Zebb · 02-01-2016, 20:22

Quote:

Originally Posted by DevonBloke

Yeah but hang on, that one I just posted is 6000mAh for £30.
You can add a tenner to a voucher can't you??

It's still 6,000 but £24.99 https://accessories.ee.co.uk/product...ight_6,000mah/

I don't know if you can add to the voucher but all I want is what I paid for and now have had to give them back.

jchamier · 02-01-2016, 20:33

Quote:

Originally Posted by Zebb

What to do next?

I already bought a 13,000mAh Anker charger from Amazon - so wasn't using the EE one, so returning it was a no issue. I bought the £19.99 mini speaker BoomSound - and it arrived today, VERY loud for something so small. LOL

As the EE chargers have been recalled I would stop using them - your home insurance may not cover anything that happens should you still be using them when you know its been recalled. Just take it into closest store.

DevonBloke · 02-01-2016, 20:49

Quote:

Originally Posted by jchamier

I already bought a 13,000mAh Anker charger from Amazon - so wasn't using the EE one, so returning it was a no issue. I bought the £19.99 mini speaker BoomSound - and it arrived today, VERY loud for something so small. LOL

As the EE chargers have been recalled I would stop using them - your home insurance may not cover anything that happens should you still be using them when you know its been recalled. Just take it into closest store.

I bought my Son one of these for his new iPod touch. http://www.amazon.co.uk/Bluetooth-Po...etooth+speaker
It was a secret santa present and I had 10 quid to spend so I stretched it a bit.

It was awesome for the price.
Where do I find the Boomsound?

DevonBloke · 02-01-2016, 20:52

Quote:

Originally Posted by Zebb

It's still 6,000 but £24.99 https://accessories.ee.co.uk/product...ight_6,000mah/

I don't know if you can add to the voucher but all I want is what I paid for and now have had to give them back.

Yeah but hang on, the power bar was free so you now have a free 20 quid to spend don't you? I never got round to getting my power bar so now I'm a bit pi**ed as I could have got a free 20 quid too.

Aye Up · 02-01-2016, 20:53

Maybe I have read this wrong, EE's reputation doesn't seem to have taken a knock over this. Given so many were handed out, one would think would be citicised for it, that said kudos to them for acting quickly on the issue.....I know of another network where that would not have happed and the customer would be to blame

Zebb · 02-01-2016, 21:11

Quote:

Originally Posted by DevonBloke

Yeah but hang on, the power bar was free so you now have a free 20 quid to spend don't you? I never got round to getting my power bar so now I'm a bit pi**ed as I could have got a free 20 quid too.

Don't know where this 'free' idea came from. The amount was deducted from your account. The £20 is only a voucher not cash from what EE offers from their limited overpriced accessories. They have removed the KIT branded charger/torch that would have solved the problem. However I personally think EE's lawyers have told them to get rid, to remove any future legal problems by the recall.

There was a post on another phone forum that hundreds of thousands were tested and had no problem. Mine did get warm but not that hot. I used it mostly as a torch and it was small and light, these bigger ones are not as portable IMO.

jchamier · 02-01-2016, 21:39

Quote:

Originally Posted by DevonBloke

Where do I find the Boomsound?

PocketBoom sorry:
https://accessories.ee.co.uk/product...tooth_speaker/

jchamier · 02-01-2016, 21:41

Quote:

Originally Posted by Zebb

Don't know where this 'free' idea came from. The amount was deducted from your account. The £20 is only a voucher not cash from what EE offers from their limited overpriced accessories.

I've not had any money 'deducted' from any account? What makes you think that?

EE provided a service, swapping the PowerBar for a charged one in any store. It cost me a text message+50p to get the first PowerBar and then I could swap an empty one in any EE store for a charged one for an 18 month period. EE closed the service and gave a voucher worth £20 for something from the accessories store to say 'sorry'.

I actually think that's pretty decent of them, they didn't need to provide any "apology".

testcard · 02-01-2016, 21:48

Exactly. Free to EE customers, £20 for non-customers.

jonmorris · 02-01-2016, 22:46

Who would have bought one for £20? Low capacity and slow to both charge up and charge other devices.

It was good for free (besides text cost) and being able to swap for a fully charged one, assuming you were near a store, and it was okay as a torch, but otherwise it wasn't worth anywhere near twenty quid.

Amazon is full of far better choices for the same, or less, money.

20-12-2015, 19:14	#51
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Store staff don't get vouchers for their own power bars, and assuming they're on a staff tariff with discount, they wouldn't be able to use a voucher anyway. I'd Tweet EE about the first person suggesting you keep the power bar as that's not right and he could get himself, and certainly EE in a lot of trouble for not taking it from you. I think he needs a bit of retraining.

20-12-2015, 19:36	#52
bookey_uk Forum Member Join Date: Jun 2015 Posts: 282	Quote: Originally Posted by japaul Return procedures seem to depend on who serves you as I just returned mine. I took mine in to EE store 1 and mentioned the £20 voucher. He asked if I had received a text from EE to which I said no as I haven't received one (yet). He said I could give him the power bar but he couldn't give me a voucher unless I showed him the text. He said the texts are still being rolled out (obviously they are like 4G site upgrades) and advised I keep the power bar until I get the text. Slightly strange advice given it's a recall on safety grounds. Although I don't really care about the voucher and will probably just give it to someone else, as there's another EE store less than two minutes away I thought I would try that one. So in I walk to EE store 2 which conveniently had a pile of £20 vouchers on the desk. I hardly had time to say anything before he took the bar from me and handed me the voucher. I returned it in the tube but he didn't check it so presumably a few carefully selected stones instead of the power bar could have got me my voucher! He also kept it on him. Maybe he will "return' it himself and claim a voucher. Perhaps EE will need more £20 vouchers than power bars returned. PM Me the 1st store location please, I'll ensure they are educated

20-12-2015, 20:00	#53
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Quote: Originally Posted by Richard_T The EE portable charger didnt come with a mains plug, just the unit itself, and a short yellow micro USB lead packaged in a cardboard tube Yes, and so everyone is using some random charger, maybe obscuring the issue further.

20-12-2015, 21:28	#54
Theporter Forum Member Join Date: Sep 2014 Posts: 45	I asked my mum to take mine to my local and they didn't have a clue they asked her did she have proof of the recall ,surely ee would of informed all there stores she went home and then rang back when I informed her of the ee web information and he said bring it back with proof and he has to remove it from my account and he has to take it off her so I don't try to change it at another store lol obviously they don't understand what a recall is ,so I will now take it myself to get it sorted or I might just bin it it's not worth the hassle of dealing with the ee Instore muppets

20-12-2015, 22:09	#55
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	All stores must have got the same bulletin but perhaps not all read them?

20-12-2015, 22:16	#56
japaul Forum Member Join Date: Apr 2013 Posts: 1,662	The store was in Lakeside shopping centre although I think there are three or four there.

02-01-2016, 18:10	#57
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Took mine back today but EE don't have a good replacement. The voucher is 'worth' £20 but not one of their offerings has 2600mAh and a torch. What to do next?

02-01-2016, 18:26	#58
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	I've been using mine still, it doesn't get "hot", certainly no warmer than my phone would when it's charging anyway. I'd never leave it unattended, but as mentioned above there's nothing decent / "worth" £20 on EE's accessories store

02-01-2016, 18:45	#59
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Yeah but you can always add to the voucher. A tenner would get you this https://accessories.ee.co.uk/product/PWRB6WHKT/

02-01-2016, 19:00	#60
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Yes, there's a similar one in black for a fiver less. EE used to offer one (PWRB2WHKT) for £12.99 but that's gone, they deleted the page. Maybe I get something for £20 and sell it to get a good one off Amazon? I had two but they won't let you combine the vouchers or have more than one item per voucher.

02-01-2016, 19:26	#61
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Yeah but hang on, that one I just posted is 6000mAh for £30. You can add a tenner to a voucher can't you??

02-01-2016, 19:30	#62
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Or you could buy loads of these. https://accessories.ee.co.uk/product...shing_sticker/ Amazed these things are still made!

02-01-2016, 19:43	#63
lightspeed2398 Forum Member Join Date: Feb 2015 Posts: 1,325	Quote: Originally Posted by jonmorris Or you could buy loads of these. https://accessories.ee.co.uk/product...shing_sticker/ Amazed these things are still made! How do they work? Do they detect activity from the antenna or something?

02-01-2016, 19:59	#64
Swipe Forum Member Join Date: Jul 2001 Posts: 6,183	Still using mine and still not received a text from EE yet

02-01-2016, 20:04	#65
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	What the flashing sticker or the power bar? I'll get me coat.....

02-01-2016, 20:22	#66
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Quote: Originally Posted by DevonBloke Yeah but hang on, that one I just posted is 6000mAh for £30. You can add a tenner to a voucher can't you?? It's still 6,000 but £24.99 https://accessories.ee.co.uk/product...ight_6,000mah/ I don't know if you can add to the voucher but all I want is what I paid for and now have had to give them back.

02-01-2016, 20:33	#67
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by Zebb What to do next? I already bought a 13,000mAh Anker charger from Amazon - so wasn't using the EE one, so returning it was a no issue. I bought the £19.99 mini speaker BoomSound - and it arrived today, VERY loud for something so small. LOL As the EE chargers have been recalled I would stop using them - your home insurance may not cover anything that happens should you still be using them when you know its been recalled. Just take it into closest store.

02-01-2016, 20:49	#68
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by jchamier I already bought a 13,000mAh Anker charger from Amazon - so wasn't using the EE one, so returning it was a no issue. I bought the £19.99 mini speaker BoomSound - and it arrived today, VERY loud for something so small. LOL As the EE chargers have been recalled I would stop using them - your home insurance may not cover anything that happens should you still be using them when you know its been recalled. Just take it into closest store. I bought my Son one of these for his new iPod touch. http://www.amazon.co.uk/Bluetooth-Po...etooth+speaker It was a secret santa present and I had 10 quid to spend so I stretched it a bit. It was awesome for the price. Where do I find the Boomsound?

02-01-2016, 20:52	#69
DevonBloke Forum Member Join Date: Apr 2011 Location: Totnes, Devon Posts: 6,694	Quote: Originally Posted by Zebb It's still 6,000 but £24.99 https://accessories.ee.co.uk/product...ight_6,000mah/ I don't know if you can add to the voucher but all I want is what I paid for and now have had to give them back. Yeah but hang on, the power bar was free so you now have a free 20 quid to spend don't you? I never got round to getting my power bar so now I'm a bit pi**ed as I could have got a free 20 quid too.

02-01-2016, 20:53	#70
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Maybe I have read this wrong, EE's reputation doesn't seem to have taken a knock over this. Given so many were handed out, one would think would be citicised for it, that said kudos to them for acting quickly on the issue.....I know of another network where that would not have happed and the customer would be to blame

DS Forums

EE recalling 1.4 million Power Bars (that's ALL of them). Stop using them!

02-01-2016, 21:11	#71
Zebb Forum Member Join Date: Apr 2014 Posts: 652	Quote: Originally Posted by DevonBloke Yeah but hang on, the power bar was free so you now have a free 20 quid to spend don't you? I never got round to getting my power bar so now I'm a bit pi**ed as I could have got a free 20 quid too. Don't know where this 'free' idea came from. The amount was deducted from your account. The £20 is only a voucher not cash from what EE offers from their limited overpriced accessories. They have removed the KIT branded charger/torch that would have solved the problem. However I personally think EE's lawyers have told them to get rid, to remove any future legal problems by the recall. There was a post on another phone forum that hundreds of thousands were tested and had no problem. Mine did get warm but not that hot. I used it mostly as a torch and it was small and light, these bigger ones are not as portable IMO.

02-01-2016, 21:39	#72
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by DevonBloke Where do I find the Boomsound? PocketBoom sorry: https://accessories.ee.co.uk/product...tooth_speaker/

02-01-2016, 21:41	#73
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by Zebb Don't know where this 'free' idea came from. The amount was deducted from your account. The £20 is only a voucher not cash from what EE offers from their limited overpriced accessories. I've not had any money 'deducted' from any account? What makes you think that? EE provided a service, swapping the PowerBar for a charged one in any store. It cost me a text message+50p to get the first PowerBar and then I could swap an empty one in any EE store for a charged one for an 18 month period. EE closed the service and gave a voucher worth £20 for something from the accessories store to say 'sorry'. I actually think that's pretty decent of them, they didn't need to provide any "apology".

02-01-2016, 21:48	#74
testcard Forum Member Join Date: Jul 2013 Location: Middle England Posts: 994	Exactly. Free to EE customers, £20 for non-customers.

02-01-2016, 22:46	#75
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Who would have bought one for £20? Low capacity and slow to both charge up and charge other devices. It was good for free (besides text cost) and being able to swap for a fully charged one, assuming you were near a store, and it was okay as a torch, but otherwise it wasn't worth anywhere near twenty quid. Amazon is full of far better choices for the same, or less, money.