I've got an older Panasonic TV - TX-L37D25BA - and I've just noticed a problem with ITVHD. We usually record ITV on a Humax HDR so we can skip the ads and there is no problem with that. Scanning posts on here it looks like it may be associated with the change to FEC=3/4 on transponder 66 (11097V) earlier in December 15. If I use the 'other sat' mode to tune both 11068V and 11097V then the problem disappears on 11068V, which I believe retains FEC=2/3. The symptom appears as though the TV periodically loses signal every second or so, presumably losing lock & trying again.

Has anyone else noticed this with Panny kit? I don't suppose I'll ever get a software update from them as they stopped updates years ago.

Quite a few posts on this from Panny Freesat TV owners. Apparently a reset is required to register the new fec.

Did a 'return to shipping condition' & then a complete retune, but it hasn't fixed it

Similar issue with my old Samsung - as the models are old they don't seem bothered to update the frequency defaults following recent changes.

Indeed, and yet people on here still claim Panasonic is one of the top two brands!

I advise all affected users to lodge a complaint with Panasonic on 0344 844 3899. I believe they are working on a fix for this.

Phew, I was beginning to think it was just me. I have a 2010 tx-p50g20b and have the exact same issue with ITV HD London on Freesat 119 since the change of FEC. I've been having an email conversation with Panasonic but they don't have a clue. They've advised a "dry tuning" procedure, ie unplug the coax and try to tune which should wipe all the channels but that didn't help. I also did a Return to Factory reset but that made no difference.

I'd urge everyone affected to report it to them - I'm sure they will fix it if enough complain, as they did bring out a firmware update for my TV back in April, 5 years after it first came out..

Keep at them mate, Panasonic's call centre is totally useless and their foreign staff just put up a smoke screen.

I read that under the Sale of Goods Act, if a manufacturer's product is defective due to an inherent fault (and not something to do with a single product unit) they are at liability to resolve up to six years from purchase.

Had an email today from Panasonic saying they are "investigating the situation" and will get back to me - fingers crossed!

I think you will find that legally this would not be classified as a fault - the pannys are still capable of receiving the transmission protocols that were in use at the time they were sold. ITV have changed their parameters and this has caused the problem. I do however agree that Panasonic should fix the problem.

It's not the first time that Panasonic devices have failed to conform to the Freesat spec. The first generation devices were incapable of viewing ITV1 HD transmitted as a data channel from Eutelsat 28A. On that occasion they actually gave purchasers a Humax Foxsat HD. Other devices have no similar issues. My 2008 Foxsat-HDR has no problem with the new FEC.

I imagine the dire publicity alone would force them to fix the issue if possible.

I guess it is a part of the bigger Freesat changes earlier in the year where they added options to their transmission parameters - and Samsung are not supporting.

It is definitely a fault. They should be capable of receiving all the possible protocols not only ones actually in use at the time. And FEC of 2/3 and 3/4 were certainly in use on satellite at the time. Even the crippled sky box could handle both.

I've just noticed this same issue on my 2 Panasonic TVs - sorry if already covered but what is the best way to raise this with them then please?

I also have the same problem - with a Panasonic PVR.

It is probably best to e-mail Panasonic and then they will hopefully send it to the correct department. Include your phone number, postcode and first line of address and state which ITV HD region is locking/freezing. Give the model number if possible. Make it clear that it is only ITV 1HD that is affected and all other channels are fine - assuming that is the truth.
customercare.advisor@eu.panasonic.com

You may also like to inform ITV and Freesat about the problem.
viewerservices@itv.com

customerteam@freesat.co.uk

I have the same problem with my Panasonic DMR BS750 Freesat+ I have had this a few years now & ITV HD is the only channel to block & pixel not all the time though its connected to the internet all the time so fingers crossed Panasonic will get this sorted soon, I have even changed post codes to a London code strange it does'nt happen much on that but when I put my Leeds postcode in it's worse

Just read on another forum that it might be your current LNB I'm getting a new one soon & see if that cures it. Check the last post S Casey http://www.digitaltvbanter.co.uk/uk-...n-problem.html

The changes ITV have made do mean anyone with weak reception will be more prone to signal breakup, but read the rest of that thread (and this one) - there are too many people with Panasonic kit who now have this issue for them all to have dodgy LNBs. For myself, I have a quad LNB and other equipment which works fine for ITV HD - it's only the Panasonic TV that is suffering the problem, even when changed to the other connectors on the LNB.. It's definitely an issue with Panasonic's software and they need to fix it, or convince ITV to change back whatever they have done that has broken it.

I know what you mean the signal in my case isn't a problem, I have a 1 metre dish ive had for well over 10 years granted it's a bit big for today's tech the siganl has been turned down, I should be getting a new quad LNB this friday if that doesn't sort it well some angry phone calls are coming Panasonic's way

I've had some back and forth with Panasonic UK by e-mail but so far they seem to assume it's a problem at my end. I'm persisting, though we may end up escalating to the UK head honcho and the Big Guy in Japan

I don't think this problem is just related to Panasonic kit, my Technisat HDFS also suffers the same probs with ITVHD (which kicked in when ITV made their little tweaks). Although when purchase this was sold as ''Freesat'' kit it did not appear to be supported for the UK Freesat system very long.

Have tried updating software etc but ITVHD still pixilated on all of the variants other than STV and UTV. All other Ch's are working OK.

Doesn't solve the problem - but just thought I would update the thread. I did think originally that the strong winds had moved dish and was going to get a man in to check but after reading this thread holding off as I fear it is likely to be the ITV change that is the problem and the HDFS is not (at present) able to deal with the change.

Karl

Do not pay for someone to check your satellite gear regarding the trouble with ITV HD.
'karis' (above) has obviously bought a box that picks up the free to air satellite signals but is not a Freesat branded box which would have the proper EPG.

As mentioned above, of all the ITV HD regions, it would appear that UTV (Ulster TV) and STV (Scottish) are giving relatively trouble free reception. (Not sure if this applies all over the country but it seems to in the south).

Panasonic Freesat owners who would like to place STV on 119 should do the following:>
With unit on a normal channel - press the FUNCTION BUTTON / Others / Set-up /Others /
Initialize / Shipping Condition / Yes / Yes / (follow the on screen instructions). Unit will now shut down. After 1 minute - switch it back on with the red button and insert a Scottish postcode such as G74 3XH (when requested and confirm with the green button). (You might find it better to choose to have power save off). OK.

The channels will now sort with BBC 1 HD Scotland going on 101, etc. and STV HD going on 119. You will now not be able to receive your local region of ITV in SD (or HD - but that did not work in any case). 977 will be ITV London SD throughout the country - so if you don't like an STV opt out - at least you have that option - or using the Freeview tuner in your TV if connected to an aerial. You should now search the high 900's for your local BBC region and make a note of the number. (BBC 1 Wales & NI have HD versions as well as SD versions of BBC 2).

STV (or UTV) are not trouble free in HD but the fault appears rarely. So, it looks like we are being forced to become Scottish because ITV have chosen to send us HD signals that our Freesat gear is unable to cope with!

Keep coming back to this page to see if things have been sorted and you can revert to your normal area. If anybody has anything to report - perhaps they can come on here and tell everyone about it.

I forgot to say in my message (above) that going back to Shipping Condition will not remove recordings from your hard drive. However, you will need to reset your desired future recordings using the EPG.

I have three panasonic products 1 46" plasma(6years old), 1 50" 3d plasma(5years old) and a bluray/hard disc recorder bs750(6 years old), all run off the same lnb. Have just noticed the 46G plasma has the same problem all other devices are ok. Will email Panasonic

Those with Panasonic PVR's might like to do a signal test.

Select ITV 1HD on Channel 119. Now press the Function button / Others / Set-up / Tuning / Signal Condition. It automatically goes to Input 1. Using the 4 way control - press > to test input 2. Although the amount of picture you can see is limited, you should be able to see if problems occur. Is Input 2 any worse than input 1?

Look at the bars that are on screen for Signal Strength & Signal Quality. If they are up at about 80% or more, than you can certainly assume that you are getting good signals.

Now, you could press EXIT to remove the on-screen information and go back to viewing. However, prior to doing that, you may like to use the channel hopper to check out some of the other channels.