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Old 18-01-2016, 13:49
jcsager
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I've had another response from Panasonic. They say: "the details have been submitted to an internal investigation. As soon as updates become available, you will be contacted".

So I await with bated breath...
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Old 19-01-2016, 12:53
dudepiggy
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Just had a reply from panasonic, blaming everyone apart from Panasonic. I sometimes wonder if they actually read the emails that are sent to them, didn't answer any of the questions I put to them.

Thank you for your e-mail.

Regarding your query about the Panasonic unit, I would like to inform you about the following:

Freesat have provided the following statement that they will share with customers following any disruption caused by the planned changes to ITV HD:

'ITV are changing the way they broadcast HD services to enable more regional variants and HD channels. Some customers may experience issues viewing these channels depending on the quality of their satellite installation. In the first instance please check your satellite installation. Freesat do not control the way broadcasters transmit their signals. Please contact ITV for further details.'

I trust that the above information will be of assistance to you. However, of course, if you should have any further queries, please do not hesitate to contact us.

Kind Regards,
Emi

Customer Service Team
Panasonic UK
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Old 20-01-2016, 20:59
jcsager
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dudepiggy, I got the same no-info e-mail from them. My reply to that did then prompt them to extract digit. I'll update on here if/when I get more from them. However it may reinforce the message if you reply to them and refer them to this thread.
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Old 21-01-2016, 15:05
zandar
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A statement regarding the issue has now appeared on Join Freesat.
http://www.joinfreesat.co.uk/panason...-tvs-and-pvrs/
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Old 21-01-2016, 19:47
jcsager
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A statement regarding the issue has now appeared on Join Freesat.
http://www.joinfreesat.co.uk/panason...-tvs-and-pvrs/
Reading that it doesn't sound too good if Panasonic don't intend to do anything. Hopefully a rash of Small Claims Court claims under the Sale of Goods Act might concentrate their minds. The sad thing is they could have avoided all this by designing their kit to the full DVB-S2 spec, and testing against all variations before releasing the kit to market. Surely it's not that hard. My Humax HDR copes fine!
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Old 22-01-2016, 13:22
moox
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The article linked above mentions that it affects 2011 and 2012 TVs, but I have a Viera DT30 - a 2011 model, which appears to receive ITV HD as well as it ever did. It is receiving it from the transponder others have mentioned.
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Old 23-01-2016, 16:41
Ray266
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I have a Panasonic DMR-BS750 Freeast+ & have the same problem try a different postcode such as SE1 9LT it’s not ideal but the picture only breaks up now & again. Panasonic should sort this out instead of saying it's ITV's fault.
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Old 23-01-2016, 19:41
zandar
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More people are now reporting the problem on the Join Freesat forum. They are also stating that STV & UTV are relatively trouble free - as mentioned here by me earlier.

http://www.joinfreesat.co.uk/panason...-tvs-and-pvrs/
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Old 24-01-2016, 11:14
Winston_1
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Amazing that certain people on here claim Panasonic and Sony are the top two brands, the very two brands that have not been designed to the full DVB-S2 specs!
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Old 24-01-2016, 12:25
SteveMcK
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Amazing that certain people on here claim Panasonic and Sony are the top two brands, the very two brands that have not been designed to the full DVB-S2 specs!
No one in this thread has mentioned Sony.
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Old 24-01-2016, 12:30
grahamlthompson
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No one in this thread has mentioned Sony.
A few older Sony Freesat TV's are also reported as having the problem with ITV HD. They may share the same chipsets.
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Old 25-01-2016, 08:13
zandar
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Problem may be fixed?

I think something might have happened in the early hours of 25 January 2016 to fix the problem - over air update via satellite for the Panasonic or a change by ITV in the way they beam down the channels? I have just tested (briefly) Wales & Granada = the two worst affected stations and all seems to be well. (I have all ITV regions loaded in non Freesat mode). Will now replace the Scottish postcode with my home region for further testing.

I also find that it is now easier to switch the (Freesat) sub-titles on and off via the Panasonic PVR.

If the problem has been fixed, I would really like to know what was the cause and who was to blame - Panasonic or ITV ?
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Old 25-01-2016, 09:07
M60
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Problem may be fixed?

I think something might have happened in the early hours of 25 January 2016 to fix the problem - over air update via satellite for the Panasonic or a change by ITV in the way they beam down the channels? I have just tested (briefly) Wales & Granada = the two worst affected stations and all seems to be well. (I have all ITV regions loaded in non Freesat mode). Will now replace the Scottish postcode with my home region for further testing.

I also find that it is now easier to switch the (Freesat) sub-titles on and off via the Panasonic PVR.

If the problem has been fixed, I would really like to know what was the cause and who was to blame - Panasonic or ITV ?
Is that a PVR your using or TV? I didn't spot a "software successfully updated" message on my TV this morning but didn't try the BD PVR I've got.
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Old 25-01-2016, 09:23
victorslot
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Amazing that certain people on here claim Panasonic and Sony are the top two brands, the very two brands that have not been designed to the full DVB-S2 specs!
LG had Similar issue a couple of years back with the BBC Iplayer. The Freesat sets were sold as being compatible but they were not and they ended up supplying the customers with a Humax Freesat box.
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Old 25-01-2016, 10:18
Winston_1
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If the problem has been fixed, I would really like to know what was the cause and who was to blame - Panasonic or ITV ?
Panasonic (and Sony in a few cases) are clearly to blame for designing their equipment for the parameters that happen to be broadcast at the time rather than the full spec of parameters that are allowed.

This is not the first time this has happened. Remember the split nit?
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Old 25-01-2016, 10:21
Gerry Wicklow
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Do these sets not need to be tested/certified before being allowed to use the FreeSat branding/logo?
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Old 25-01-2016, 10:35
zandar
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I have just done another check of my Panasonic PVR for Wales & Granada and the problem persists. So, I am sticking with Scotland on 119 as that is the least fault prone (with Ulster).

If anybody else wants to try checking out the other regional versions of ITV on their Panasonic PVR's - you do this:> (May sure you have around 50 minutes spare when the PVR will not be needed in Freesat mode for recording or viewing).

Press FUNCTION button - Others - Setup - Tuning - Other Satellite Tuning Menu - Auto Setup. Search mode = free channels (I would select TV only) OK (to start scan) OK.

When the scan is complete the channels appear. Now, unfortunately, for some reason only known unto themselves, ITV do not identify all the channels and you have to wait for the news programmes to know which is which. However, Wales HD, STV HD & STV HD are all clearly marked. Wales and Granada (Manchester) HD will be around the 70 mark. You will probably find STV HD at around 222 & Ulster HD at about 223. London HD is about 225.

SD ITV regions seem to appear from 33 up to about 62.

French speakers will find TV5 Monde probably around 271. (A pity this is not on the Freesat EPG along with the Chinese language channel PCNE at around 221).

Your remote control has a button marked INPUT SELECT. Once the non Freesat scan is complete, be sure to press this button to select Freesat mode to return to normal viewing/ recording.

One further thought, when I tried a Manual scan of just the relevant ITV HD region, my Panasonic offered a choice of the following Symbol Rates:> Auto, 22000, 27500, 29500.
Now, you will note that the missing one is 23000 = the very one used by ITV HD. Whether or not the Auto mode simply selects just the 3 listed or can select a 'mid point' such as 23000 - goodness knows. But it does seem mighty strange that this Symbol Rate is not listed and that this is the one which ITV use and causes us to have problems.
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Old 25-01-2016, 13:27
Gerry Wicklow
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......... One further thought, when I tried a Manual scan of just the relevant ITV HD region, my Panasonic offered a choice of the following Symbol Rates:> Auto, 22000, 27500, 29500.
Now, you will note that the missing one is 23000 = the very one used by ITV HD. Whether or not the Auto mode simply selects just the 3 listed or can select a 'mid point' such as 23000 - goodness knows. But it does seem mighty strange that this Symbol Rate is not listed and that this is the one which ITV use and causes us to have problems.
23000 is also used by BBC, NHK, STV/UTV and basically all other FTA HDs, yet they work.
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Old 25-01-2016, 13:34
zandar
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23000 is also used by BBC, NHK, STV/UTV and basically all other FTA HDs, yet they work.
So, its not that then.

What about the tighter 'spot beams' that ITV are now using to try and stop foreigners from viewing? Could it be that the tuner-decoders fitted to these units are particularly sensitive and are finding the signals too strong and become overloaded?
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Old 25-01-2016, 14:20
grahamlthompson
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So, its not that then.

What about the tighter 'spot beams' that ITV are now using to try and stop foreigners from viewing? Could it be that the tuner-decoders fitted to these units are particularly sensitive and are finding the signals too strong and become overloaded?
The issue is down to ITV maximising the capacity of Astra 2G transponder 66 using 8PSK modulation and a forward error correction of 3/4. Currently the only FTA content with these parameters. The same parameters are used for subscription HD only available on Sky boxes (behind a pay wall). The option is only really possible down to the strong UK spot beams from the new satellites. Along with Sky boxes the first generation Humax Freesat boxes (Foxsat-HD and Foxsat-HDR) don't have any problems.

As already posted Panasonic basically have screwed up big time.
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Old 25-01-2016, 16:28
zandar
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The issue is down to ITV maximising the capacity of Astra 2G transponder 66 using 8PSK modulation and a forward error correction of 3/4. Currently the only FTA content with these parameters. The same parameters are used for subscription HD only available on Sky boxes (behind a pay wall). The option is only really possible down to the strong UK spot beams from the new satellites. Along with Sky boxes the first generation Humax Freesat boxes (Foxsat-HD and Foxsat-HDR) don't have any problems.

As already posted Panasonic basically have screwed up big time.
Many thanks, Graham for clarifying the matter.
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Old 25-01-2016, 17:59
moox
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The issue is down to ITV maximising the capacity of Astra 2G transponder 66 using 8PSK modulation and a forward error correction of 3/4. Currently the only FTA content with these parameters. The same parameters are used for subscription HD only available on Sky boxes (behind a pay wall). The option is only really possible down to the strong UK spot beams from the new satellites. Along with Sky boxes the first generation Humax Freesat boxes (Foxsat-HD and Foxsat-HDR) don't have any problems.

As already posted Panasonic basically have screwed up big time.
So does it make partially "deaf" or is it going to be a problem regardless of signal strength/quality?

I have a 2011 Panasonic TV and it seems to pick up ITV HD from the affected transponder perfectly well, but it is connected to a 90cm motorised dish, as it's what I have readily available to rest it with
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Old 26-01-2016, 11:09
grahamlthompson
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So does it make partially "deaf" or is it going to be a problem regardless of signal strength/quality?

I have a 2011 Panasonic TV and it seems to pick up ITV HD from the affected transponder perfectly well, but it is connected to a 90cm motorised dish, as it's what I have readily available to rest it with
Given a perfect signal the built in error correction in the signal will not be used. In practice this is practically impossible. During any sort of weather related signal issues the receiver has to recover any lost data. It seems that the affected Panasonic devices are unable to use the 3/4 FEC to do this.
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Old 26-01-2016, 15:32
Ray266
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I have put my Leeds Postcode back & still no change 119 Granada HD is unwatchable what's more annoying now is the London Postcode has started doing much the same! I have the feeling that at the moment Panasonic won't do anything about it because unless your in warranty & most of these box's are not then tough, The only hope is the lady at ITV told me there maybe some changes in the spring for Freesat HD so who knows not very good is it?
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Old 26-01-2016, 15:39
grahamlthompson
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I have put my Leeds Postcode back & still no change 119 Granada HD is unwatchable what's more annoying now is the London Postcode has started doing much the same! I have the feeling that at the moment Panasonic won't do anything about it because unless your in warranty & most of these box's are not then tough, The only hope is the lady at ITV told me there maybe some changes in the spring for Freesat HD so who knows not very good is it?
Do you have the capability to add non-freesat channels ?

If so scan this transponder for STV HD

11068.00 V DVB-S2 8PSK 23000 2/3
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