[jimmy22]

Hi enyone help on this

I deleted backup on my 5s and comes up last backup can't be completed even tho I deleted previous backups. What else can be done to solve this it won't backup on my iPad either through iCloud having same problem and I deleted all backups on that too it the same situation

Can anyone help

Thanks in advance

[clivers]

Quote:

Originally Posted by jimmy22

Hi enyone help on this

I deleted backup on my 5s and comes up last backup can't be completed even tho I deleted previous backups. What else can be done to solve this it won't backup on my iPad either through iCloud having same problem and I deleted all backups on that too it the same situation

Can anyone help

Thanks in advance

what version of IOS are you using? i believe there was a problem with 9.1 for icloud backups.

[-GONZO-]

It's also quite possible your backup size is greater than what's available so may have to purchase more cloud storage, have you checked to see how much is trying to be backed up?

[jimmy22]

Quote:

Originally Posted by clivers

what version of IOS are you using? i believe there was a problem with 9.1 for icloud backups.

I have latest 9.2 thanks in advance

[jimmy22]

Quote:

Originally Posted by -GONZO-

It's also quite possible your backup size is greater than what's available so may have to purchase more cloud storage, have you checked to see how much is trying to be backed up?

It doesn't say plus I deleted previous back up still won't back up thanks in advance

[Stig]

Have you updated from iCloud to iCloud Drive at any point?

[jimmy22]

Quote:

Originally Posted by Stig

Have you updated from iCloud to iCloud Drive at any point?

It asked me to update to iCloud Drive to be able to back up is that the problem

[-GONZO-]

Do you have photos & videos included in the backup, if so how much space do they take up?

[dragonrapide]

I also have a question regarding iCloud. Does it copy all your settings such as email settings? I am about to buy a new iPhone and want to be able to copy everything over. Have backed up everything I can but it does not actually say settings.

[Sky_Guy]

Quote:

Originally Posted by dragonrapide

I also have a question regarding iCloud. Does it copy all your settings such as email settings? I am about to buy a new iPhone and want to be able to copy everything over. Have backed up everything I can but it does not actually say settings.

It backs up this yes.

[jchamier]

Quote:

Originally Posted by dragonrapide

I also have a question regarding iCloud. Does it copy all your settings such as email settings? I am about to buy a new iPhone and want to be able to copy everything over. Have backed up everything I can but it does not actually say settings.

iCloud doesn't back up passwords, so when you restore the backup on a new phone you will be prompted for passwords for email, WiFi etc.

If you have iTunes, you can do an 'encrypted backup' to your computer that does hold passwords, but you need to set up an encrypted backup password (don't forget this).

[dragonrapide]

Thanks

[jimmy22]

My backup is switched on but when I plug phone in to power to charge it should back up automatically it don't what can be done to solve the problem and my wifi is switched on while charging

Thanks in advance

[-GONZO-]

Quote:

Originally Posted by jimmy22

My backup is switched on but when I plug phone in to power to charge it should back up automatically it don't what can be done to solve the problem and my wifi is switched on while charging

Thanks in advance

As I said before it could very well be that the backup size is larger than the available iCloud storage so will fail to backup.
Try disabling photos in the list of things to be backed up and see if that resolves things.
If it is a backup size issue then you'll either have to put less in the backup or spend 79p a month for 50gb of storage.

[jimmy22]

I turned all apps off and still wouldn't back up there hardly any storage used and only thing is what's app there must be some sort of bug that Apple hasn't picked up on it not that big to back up and I turned off iCloud Photo Library and left photo stream on

[-GONZO-]

Maybe the only option you have left is to speak to somebody from Apple for them to see what's going on.