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Accessing my email.


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Old 25-12-2015, 20:20
louise1966
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Join Date: Nov 2005
Location: workington, cumbria
Posts: 3,383

Although I am with BT, and have a BTinternet.com address, my most used email address is with yahoo. When I went on BT.com, I cannot find a way to access my mail. I haven't usedthis account for a while, has anything changed, either with the accounts, or the homepage? Any help will be appreciated.
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Old 26-12-2015, 18:10
Resonance
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Join Date: Jan 2010
Posts: 9,209
Log in here https://home.bt.com/login/loginform

Once logged in email button is at the top right.
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Old 29-12-2015, 17:02
louise1966
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Join Date: Nov 2005
Location: workington, cumbria
Posts: 3,383
I am definitely leaving BT. Called chat online, the lady didn't know what she was doing, security answers I gave were wrong - not. So I called up, a guy told me he sorted this problem for a couple of customers today, and would do it for me. Some hope. After getting me to answer more security questions, he said I needed to make this email address my primary. I agreed for him to do this. Next minute,he tells me I must wait until I receive the pin in the post, then call to reset it. Apparently, this is how the 'merge journey' works. I can get a brilliant deal at work and, after this fiasco, I think I will take it. The reason I have not done it yet, is because it is not with BT. That very reason is exactly why I will do it. ASAP. I cannot access my btinternet email for atleast a week! Remember the High Chaparal?!
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Old 02-01-2016, 21:19
timboy
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Join Date: Oct 2001
Posts: 26,381
I am definitely leaving BT.
Good, you've threatened it on these very forums before.

Makes me wonder why you didn't leave then?
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