Hi guys, I recently shifted to BT Infinity Broadband and have a BT Home Hub 4. I have a VPN account with Getflix which I use to watch Netflix on. I use Chromecast to cast to my television normally from my iPad mini.

I have no difficulty casting Netflix UK to my television but I am unable to cast other regions to the television it comes up with this, or a similar message: ‘we are having trouble playing this title right now . Please try again later or select a different title.’ The strange thing is I can watch the program on the iPad it is only when I go to cast that the message appears.

I’ve contacted Getflix and they have replied saying that I need to: ‘SET Static IP Routing on your router,’ trouble is I don’t know how and that is not one of the routers Getflix support

From what I’ve read online the BT Home Hub seems difficult to change. Can anyone who uses the BT Hub tell me what I need to do. If it is complicated feel free to pm me.

As always many thanks for your advice

The Chromecast is fixed to use Google's DNS servers at 8.8.8.8 and 8.8.4.4 you would need to change the DNS setting on the Home Hub to connect to Getflix DNS rather than BT and use static routing to redirect Google DNS to an unused IP on your network.

I don't have BT but reading up on the Home Hub it appears you can't change the DNS settings. Maybe somebody else can be of more help.

You can't change the home hub dns settings, the best way around this is to buy your own router and just connect that to your hub and set up the dns on your own router.

One of the pleasures of using BT is that they don't mind you using your own router instead of the Home hubs they supply.


This being the simplest route

As you use Getflix, you might find it useful to do some research and find out which makes of router they do support, as in the long term this will make it easier for them to help you, if you decide to get another router of your own.

To get the Chromecast to work you would need to do what Lumstorm advised

Getflix should have step by step guides in their support section for supported makes of router covering this static routing thats needed, if they don't check out other DNS providers support sections, as they've all had to deal with this but for a different device with same issue of Google DNS if they didn't already support Chromecast.

Thanks to everyone for their advice, I should say though that it is my intention to buy a Samsung smart TV within the next week: it will have the Netflix app on it so I won't need the Chromecast dongle to cast Netflix to the TV. Will that be of any benefit or will I still have to go through the procedure that Gother suggested

I do have my old Netgear Router so I presume I could use that to connect to the hub if necessary but how do I go about that?

It is not that difficu!t providing you know how to logon to your netgear router and change settings, and understand dhcp, ip addresses etc.

The basic principle is that you connect the two ruters together using an ethernet cable conecting a lan socket (usually 4 of them) to a lan socket on BT hub.

You have to make three key changes

1) set lan ip address on netgear (NG) to be in same sub node

ie if BT IP is 192.168.0.1 say,the NG needs to be say 192.168.0.2 ie third number is same. The last number can be any number not in use outside the dhcp range (typically numbers under 100 are ok).

2) Turn of dhcp on NG - only router should serve dynamic ip addresses.

3) Change DNS settings to your Getflix dns settings.

4) Now the slightly tricky part is setting static ip routings. Router has to be able to set static ip routings. Not all routers do this.

You set 8.8.8.8 and 8.8.4.4 to both point to 192.168.0.n where n is number used in step 1 for NG.


Now when you connect device, you will be able to cast to chromecast.


Another solution if you are casting from a pc is to install connectify max, currently on offer at a ridiculous price with ovrer 75% off.

http://www.connectify.me/store/?coupon=DEAL75

This sets up a wifi hotspot on pc through a vpn and you connect chromecast to that. Easy to install and no router mods needed.

If you are getting a new Samsung Smart TV, that should suffice. I can't remember what apps the latest model Samsung TVs have, but the older ones had nearly everything which means you won't really need the Chromecast stick.

You can add Smart DNS directly into the TVs Network settings, so it should work great, including changing Netflix regions. (You may need to power cycle the TV each time a region is changed, but perhaps not - it depends on how the app works with the TV)

The only things you won't be able to do is work with apps from other countries, such as Hulu from the US as you can't mix apps easily on the Samsung TV, Not a big problem, as you could always add a second HDMI device for that in the future, like an AFTV stick.

Back again. Was off looking at some televisions this afternoon and I think it has to be a 48 inch, even though it will mean getting some work done to a plasterboard wall.

Anyway contacted my VPN supplier this morning and asked about what routers they recommend and about alternating the TV's DNS setting and received the following reply
Again is that easy ro do, is it just a matter of going into the Samsungs settings and changing the DNS? Or is he saying that I will need a different router. My current one is BT Home Hub 4

Finally can you suggest any UK routers that are DD-WRT supported routers

I appreciate that to many these sound simple questions but unless you ask or someone tells they seem very difficult

You do not need a dd-wrt router. Any router that supports static ip routing will work.

TP link routers are quite easy to configure.

Do not recommend replacing bt router but simply attaching second router.

Using DD-WRT can be complex to setup as it gives a lot of options that most people will never need you have to be aware that you invalidate any warranties on your router and you could end up with a brick. I speak from experience after having to crack open a router and solder a JTAG connection to resurrect a dead router after a bad flash.

Any decent router should allow you to set static routes the problem with ISP routers is that they are locked down so people don't break their internet connections. I have the same problem with Virgin so I use my own Asus router running Tomato firmware with the Virgin router set to modem mode.