Motto g phone problem

zoepaulpenny · 30-12-2015, 17:50

Hi everyone, i ordered a sim card from 02 website. Because my contract sim card is ending in january. And i wanted to go back to PAYG so i tried to take the micro sim out
But the black plasic envelope that holds the sim in place got stuck and only half came out
It was a struggle to fully get it out, when tried to put new micro sim into the envelope and slide the envelope into the slot, the phone when booted up would not registet the sims
Tried both sims in other phones and ok.. works fine.
So i know it is the phone, anyone know how much this will cost me to fix..?
And what the problem is ..thanks ..

d123 · 30-12-2015, 19:16

Quote:

Originally Posted by zoepaulpenny

Hi everyone, i ordered a sim card from 02 website. Because my contract sim card is ending in january. And i wanted to go back to PAYG so i tried to take the micro sim out
But the black plasic envelope that holds the sim in place got stuck and only half came out
It was a struggle to fully get it out, when tried to put new micro sim into the envelope and slide the envelope into the slot, the phone when booted up would not registet the sims
Tried both sims in other phones and ok.. works fine.
So i know it is the phone, anyone know how much this will cost me to fix..?
And what the problem is ..thanks ..

Sounds like you've broken the sim reader contacts by forcing the adapter out.

Try your local phone repair shop, if the sim reader is available as a spare it might be repairable.

zoepaulpenny · 30-12-2015, 20:56

Quote:

Originally Posted by d123

Sounds like you've broken the sim reader contacts by forcing the adapter out.

Try your local phone repair shop, if the sim reader is available as a spare it might be repairable.

Thanks for reply i have to get it in to a reputal repair shop and hope it can be fixed cheaply

zoepaulpenny · 31-12-2015, 17:45

The local phone repair shop said he would re solder the pin, and eould take a few hours
However he said no fix no pay him.. charge £20.

Swipe · 01-01-2016, 08:42

That's why Motorola says not to use sim adapters. It's a very common problem apparantly

d123 · 01-01-2016, 11:41

Quote:

Originally Posted by zoepaulpenny

The local phone repair shop said he would re solder the pin, and eould take a few hours
However he said no fix no pay him.. charge £20.

Trying to solder a single pin is likely to be a temporary bodge job that won't be a permanent fix, you need the repairer to replace the sim reader, they aren't expensive (if available for your specific model, around £5-15) and replacing it normally entails a lot less work than microscopic soldering.

Orbitalzone · 01-01-2016, 12:52

Might just need a bent pin straightened with luck, while it's preferable to replace the whole card reader, it's probably a sod to do so without the chance of damaging something else. Surface mount components can be a sod to repair.

d123 · 01-01-2016, 13:00

Quote:

Originally Posted by Orbitalzone

Might just need a bent pin straightened with luck, while it's preferable to replace the whole card reader, it's probably a sod to do so without the chance of damaging something else. Surface mount components can be a sod to repair.

I would agree, of its just bent a little heat can sometimes allow it to be straightened, but zoepaulpenny says the repairer is going to try and solder a new pin in which sounds more like the pin has already broken.

At least one of the G models has a ribbon connected component block.

http://www.ebay.co.uk/itm/Motorola-M...gAAOSwHnFVoHKf

jchamier · 01-01-2016, 14:28

Quote:

Originally Posted by d123

sounds more like the pin has already broken.

I've seen several phones with broken pins due to the use of SIM adaptors that jam when people try to eject. I've broken a phone myself doing this, but it was a worthless 2G phone, so I threw it away.

If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well.

d123 · 01-01-2016, 14:40

Quote:

Originally Posted by jchamier

If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well.

You can get sim adapters with a plastic film covering the back (like the noosy brand), they aren't even that expensive (but of course many people are either too cheap to even pay £1 or don't realise you can buy a better adapter and use the horrible free ones the networks give away).

http://www.ebay.co.uk/itm/Nano-to-Mi...MAAOSw~bFWN6JK

Orbitalzone · 01-01-2016, 15:32

Quote:

Originally Posted by d123

I would agree, of its just bent a little heat can sometimes allow it to be straightened, but zoepaulpenny says the repairer is going to try and solder a new pin in which sounds more like the pin has already broken.

At least one of the G models has a ribbon connected component block.

http://www.ebay.co.uk/itm/Motorola-M...gAAOSwHnFVoHKf

Good to know, I have a 2nd gen Moto G

jchamier · 01-01-2016, 16:12

Quote:

Originally Posted by d123

You can get sim adapters with a plastic film covering the back (like the noosy brand), they aren't even that expensive (but of course many people are either too cheap to even pay £1 or don't realise you can buy a better adapter and use the horrible free ones the networks give away).

I had no idea those existed. Thus the tape (which works!)

d123 · 01-01-2016, 17:38

Quote:

Originally Posted by jchamier

I had no idea those existed. Thus the tape (which works!)

It works, except for lazy people who just keep on with a single piece of tape that eventually comes loose, normally wrapping itself around the sim reader contacts in a sticky mess.

It's a reasonable solution if you are disciplined enough to keep changing it (and only remove the SIM card when you have access to a fresh piece of tape).

Others need to spend the £1-£1.50 for a better quality adapter

.

alanwarwic · 02-01-2016, 17:20

Yes, most likely just a bent pin.

The exact same thing happened to me but bending it gently back and up got the contact back into an OK approximate position.

In my case I could see the pins, it not being as simple with the Moto G.

zoepaulpenny · 03-01-2016, 17:11

Ok guys, took the phone to a local repair shop, he looked at it behind the screen, out of view of customers for a whole couple of minuets .. he said the the pin in the reader will not solder and cannot be fixed, need to order a complete new part. £25
I am not convinced he un screwed all 14 screws and had a good look. Even with a torque screwdtiver tool.

zoepaulpenny · 03-01-2016, 17:12

Quote:

Originally Posted by jchamier

I've seen several phones with broken pins due to the use of SIM adaptors that jam when people try to eject. I've broken a phone myself doing this, but it was a worthless 2G phone, so I threw it away.

If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well.

Thanks for advice.

zoepaulpenny · 03-01-2016, 18:04

Just had a quote from motorola elite in manchestet, with a courier service and returned within 48 hours the total cost is £48, anyone had dealings with this comp ?
Thanks

Orbitalzone · 03-01-2016, 18:44

Quote:

Originally Posted by zoepaulpenny

Just had a quote from motorola elite in manchestet, with a courier service and returned within 48 hours the total cost is £48, anyone had dealings with this comp ?
Thanks

Which version of Moto G is it? if it's a first gen then it's not worth spending that much I don't think....even a 2nd Gen can be picked up for about £70 and the 3rd gen from Vodafone for £89 (out of stock right now though)

Personally I'd open it up myself and take a look and have a go myself, a first gen Moto G can't really see the pins without removing the back, the 2nd gen does allow you to see the first row of pins on my dual sim model.

zoepaulpenny · 04-01-2016, 11:26

Quote:

Originally Posted by Orbitalzone

Which version of Moto G is it? if it's a first gen then it's not worth spending that much I don't think....even a 2nd Gen can be picked up for about £70 and the 3rd gen from Vodafone for £89 (out of stock right now though)

Personally I'd open it up myself and take a look and have a go myself, a first gen Moto G can't really see the pins without removing the back, the 2nd gen does allow you to see the first row of pins on my dual sim model.

Hi how do i find out which gen it is, i dont have the box, and is was bought 12 months ago,
In the settings it saids model no XT1039

zoepaulpenny · 04-01-2016, 11:30

It is 4th generation

d123 · 04-01-2016, 12:07

Quote:

Originally Posted by zoepaulpenny

It is 4th generation

No, it's the 1st generation 4G model

.

zoepaulpenny · 04-01-2016, 15:00

Quote:

Originally Posted by d123

No, it's the 1st generation 4G model

.

Some confusion here then, it states on search engines moto XT1039
is same as moto E4G which is the fourth released in july 2014

Can you confirm either way thanks

zoepaulpenny · 04-01-2016, 15:05

Ok sorted first gen thanks

Orbitalzone · 04-01-2016, 16:40

Hmm £48 is about all that phone is worth second hand, I wouldn't personally spend that much on it when you could get a replacement for not too much more.

d123 · 04-01-2016, 17:03

Quote:

Originally Posted by zoepaulpenny

Ok sorted first gen thanks

Just be aware, to just say it's a first gen could lead to problems, there was a first gen 3G model and also a first gen 4G model, just to confuse things.

Quote:

Originally Posted by Orbitalzone

Hmm £48 is about all that phone is worth second hand, I wouldn't personally spend that much on it when you could get a replacement for not too much more.

I would agree, CEX seem to be selling the first gen 4G from around £40 these days, Zoe could buy an entire phone for the price of the repair.

30-12-2015, 17:50	#1
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Motto g phone problem Hi everyone, i ordered a sim card from 02 website. Because my contract sim card is ending in january. And i wanted to go back to PAYG so i tried to take the micro sim out But the black plasic envelope that holds the sim in place got stuck and only half came out It was a struggle to fully get it out, when tried to put new micro sim into the envelope and slide the envelope into the slot, the phone when booted up would not registet the sims Tried both sims in other phones and ok.. works fine. So i know it is the phone, anyone know how much this will cost me to fix..? And what the problem is ..thanks ..

30-12-2015, 19:16	#2
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny Hi everyone, i ordered a sim card from 02 website. Because my contract sim card is ending in january. And i wanted to go back to PAYG so i tried to take the micro sim out But the black plasic envelope that holds the sim in place got stuck and only half came out It was a struggle to fully get it out, when tried to put new micro sim into the envelope and slide the envelope into the slot, the phone when booted up would not registet the sims Tried both sims in other phones and ok.. works fine. So i know it is the phone, anyone know how much this will cost me to fix..? And what the problem is ..thanks .. Sounds like you've broken the sim reader contacts by forcing the adapter out. Try your local phone repair shop, if the sim reader is available as a spare it might be repairable.

30-12-2015, 20:56	#3
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 Sounds like you've broken the sim reader contacts by forcing the adapter out. Try your local phone repair shop, if the sim reader is available as a spare it might be repairable. Thanks for reply i have to get it in to a reputal repair shop and hope it can be fixed cheaply

31-12-2015, 17:45	#4
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	The local phone repair shop said he would re solder the pin, and eould take a few hours However he said no fix no pay him.. charge £20.

01-01-2016, 08:42	#5
Swipe Forum Member Join Date: Jul 2001 Posts: 6,183	That's why Motorola says not to use sim adapters. It's a very common problem apparantly

01-01-2016, 11:41	#6
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny The local phone repair shop said he would re solder the pin, and eould take a few hours However he said no fix no pay him.. charge £20. Trying to solder a single pin is likely to be a temporary bodge job that won't be a permanent fix, you need the repairer to replace the sim reader, they aren't expensive (if available for your specific model, around £5-15) and replacing it normally entails a lot less work than microscopic soldering.

01-01-2016, 12:52	#7
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Might just need a bent pin straightened with luck, while it's preferable to replace the whole card reader, it's probably a sod to do so without the chance of damaging something else. Surface mount components can be a sod to repair.

01-01-2016, 13:00	#8
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Orbitalzone Might just need a bent pin straightened with luck, while it's preferable to replace the whole card reader, it's probably a sod to do so without the chance of damaging something else. Surface mount components can be a sod to repair. I would agree, of its just bent a little heat can sometimes allow it to be straightened, but zoepaulpenny says the repairer is going to try and solder a new pin in which sounds more like the pin has already broken. At least one of the G models has a ribbon connected component block. http://www.ebay.co.uk/itm/Motorola-M...gAAOSwHnFVoHKf

01-01-2016, 14:28	#9
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by d123 sounds more like the pin has already broken. I've seen several phones with broken pins due to the use of SIM adaptors that jam when people try to eject. I've broken a phone myself doing this, but it was a worthless 2G phone, so I threw it away. If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well.

01-01-2016, 14:40	#10
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by jchamier If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well. You can get sim adapters with a plastic film covering the back (like the noosy brand), they aren't even that expensive (but of course many people are either too cheap to even pay £1 or don't realise you can buy a better adapter and use the horrible free ones the networks give away). http://www.ebay.co.uk/itm/Nano-to-Mi...MAAOSw~bFWN6JK

01-01-2016, 15:32	#11
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Quote: Originally Posted by d123 I would agree, of its just bent a little heat can sometimes allow it to be straightened, but zoepaulpenny says the repairer is going to try and solder a new pin in which sounds more like the pin has already broken. At least one of the G models has a ribbon connected component block. http://www.ebay.co.uk/itm/Motorola-M...gAAOSwHnFVoHKf Good to know, I have a 2nd gen Moto G

01-01-2016, 16:12	#12
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by d123 You can get sim adapters with a plastic film covering the back (like the noosy brand), they aren't even that expensive (but of course many people are either too cheap to even pay £1 or don't realise you can buy a better adapter and use the horrible free ones the networks give away). I had no idea those existed. Thus the tape (which works!)

01-01-2016, 17:38	#13
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by jchamier I had no idea those existed. Thus the tape (which works!) It works, except for lazy people who just keep on with a single piece of tape that eventually comes loose, normally wrapping itself around the sim reader contacts in a sticky mess. It's a reasonable solution if you are disciplined enough to keep changing it (and only remove the SIM card when you have access to a fresh piece of tape). Others need to spend the £1-£1.50 for a better quality adapter .

02-01-2016, 17:20	#14
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	Yes, most likely just a bent pin. The exact same thing happened to me but bending it gently back and up got the contact back into an OK approximate position. In my case I could see the pins, it not being as simple with the Moto G.

03-01-2016, 17:11	#15
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Ok guys, took the phone to a local repair shop, he looked at it behind the screen, out of view of customers for a whole couple of minuets .. he said the the pin in the reader will not solder and cannot be fixed, need to order a complete new part. £25 I am not convinced he un screwed all 14 screws and had a good look. Even with a torque screwdtiver tool.

03-01-2016, 17:12	#16
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by jchamier I've seen several phones with broken pins due to the use of SIM adaptors that jam when people try to eject. I've broken a phone myself doing this, but it was a worthless 2G phone, so I threw it away. If you must use a SIM adaptor I strongly recommend a small bit of tape on the back to hold the SIM into the adaptor. (New tape each time you change SIM) Scotch Magic Tape seems to work well. Thanks for advice.

03-01-2016, 18:04	#17
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Just had a quote from motorola elite in manchestet, with a courier service and returned within 48 hours the total cost is £48, anyone had dealings with this comp ? Thanks

03-01-2016, 18:44	#18
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Quote: Originally Posted by zoepaulpenny Just had a quote from motorola elite in manchestet, with a courier service and returned within 48 hours the total cost is £48, anyone had dealings with this comp ? Thanks Which version of Moto G is it? if it's a first gen then it's not worth spending that much I don't think....even a 2nd Gen can be picked up for about £70 and the 3rd gen from Vodafone for £89 (out of stock right now though) Personally I'd open it up myself and take a look and have a go myself, a first gen Moto G can't really see the pins without removing the back, the 2nd gen does allow you to see the first row of pins on my dual sim model.

04-01-2016, 11:26	#19
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by Orbitalzone Which version of Moto G is it? if it's a first gen then it's not worth spending that much I don't think....even a 2nd Gen can be picked up for about £70 and the 3rd gen from Vodafone for £89 (out of stock right now though) Personally I'd open it up myself and take a look and have a go myself, a first gen Moto G can't really see the pins without removing the back, the 2nd gen does allow you to see the first row of pins on my dual sim model. Hi how do i find out which gen it is, i dont have the box, and is was bought 12 months ago, In the settings it saids model no XT1039

04-01-2016, 11:30	#20
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	It is 4th generation

04-01-2016, 12:07	#21
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny It is 4th generation No, it's the 1st generation 4G model .

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Motto g phone problem

04-01-2016, 15:00	#22
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 No, it's the 1st generation 4G model . Some confusion here then, it states on search engines moto XT1039 is same as moto E4G which is the fourth released in july 2014 Can you confirm either way thanks

04-01-2016, 15:05	#23
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Ok sorted first gen thanks

04-01-2016, 16:40	#24
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Hmm £48 is about all that phone is worth second hand, I wouldn't personally spend that much on it when you could get a replacement for not too much more.

04-01-2016, 17:03	#25
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny Ok sorted first gen thanks Just be aware, to just say it's a first gen could lead to problems, there was a first gen 3G model and also a first gen 4G model, just to confuse things. Quote: Originally Posted by Orbitalzone Hmm £48 is about all that phone is worth second hand, I wouldn't personally spend that much on it when you could get a replacement for not too much more. I would agree, CEX seem to be selling the first gen 4G from around £40 these days, Zoe could buy an entire phone for the price of the repair.