Motto g phone problem

zoepaulpenny · 04-01-2016, 17:17

Quote:

Just be aware, to just say it's a first gen could lead to problems, there was a first gen 3G model and also a first gen 4G model, just to confuse things.

I would agree, CEX seem to be selling the first gen 4G from around £40 these days, Zoe could buy an entire phone for the price of the repair.

You mean a used phone. Do these shops thst sell used phones and video games actually check them before they buy them from punters.
I was in the game shop last thursday new years eve. And an upset woman with her daughter was returning the playstation she had bought from them, because it was locked with a password, the staff told her the internet was down in the shop, she left with playstation and upset daughter

d123 · 04-01-2016, 17:28

Quote:

Originally Posted by zoepaulpenny

You mean a used phone. Do these shops thst sell used phones and video games actually check them before they buy them from punters.
I was in the game shop last thursday new years eve. And an upset woman with her daughter was returning the playstation she had bought from them, because it was locked with a password, the staff told her the internet was down in the shop, she left with playstation and upset daughter

CEX are pretty thorough with testing, in my experience, they do a physical exam and checkmend for every phone they buy in.

You could also buy the new version of the 4G for £89 from Vodafone, an unlock code is around £2 on eBay, if you'd like a brand new replacement.

zoepaulpenny · 04-01-2016, 17:52

Quote:

Originally Posted by d123

CEX are pretty thorough with testing, in my experience, they do a physical exam and checkmend for every phone they buy in.

You could also buy the new version of the 4G for £89 from Vodafone, an unlock code is around £2 on eBay, if you'd like a brand new replacement.

Is that on the general vodefone site, or your local one . Thanks for help

d123 · 04-01-2016, 18:31

Quote:

Originally Posted by zoepaulpenny

Is that on the general vodefone site, or your local one . Thanks for help

Both.

http://shop.vodafone.co.uk/shop/pay-...-payg/sku87965

zoepaulpenny · 05-01-2016, 11:04

Quote:

Originally Posted by d123

Both.

http://shop.vodafone.co.uk/shop/pay-...-payg/sku87965

Thanks might take the option of the new one .. but i feel it wont be in the shop. So proberbly have to order it online

zoepaulpenny · 06-01-2016, 16:10

Tried to buy the moto g on vodafone web site what a ball-ache thdy cannot sell me the phone, i have to go into my local store, to buy it, as they cannot post it go my address,
Called in my local store they have none in stock, and dont know when they will.. try on line she said, i explained to her i have tried.
Trying to phone any store is a ballache all you get is the 03333 numbers which is the national one.. then you have to type in either your mobile no, or account no.
It is a bloodly headache... BTW still no phone..

d123 · 06-01-2016, 16:19

Quote:

Originally Posted by zoepaulpenny

Tried to buy the moto g on vodafone web site what a ball-ache thdy cannot sell me the phone, i have to go into my local store, to buy it, as they cannot post it go my address,
Called in my local store they have none in stock, and dont know when they will.. try on line she said, i explained to her i have tried.
Trying to phone any store is a ballache all you get is the 03333 numbers which is the national one.. then you have to type in either your mobile no, or account no.
It is a bloodly headache... BTW still no phone..

Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect?

zoepaulpenny · 06-01-2016, 16:59

Quote:

Originally Posted by d123

Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect?

Just phoned one last time , after being diverted from contracts dept, to broadband dept, and finally payg sales.. spoke to an indian guy, with poor english.. eventually he said go back to store and order it, should take up to 5 days..
I pop down again in morning.. not holding my breath.. if no luck there, i will buy an E modle version from CEX at £54 ..
Mine broken one is fourth generation first edition.

zoepaulpenny · 06-01-2016, 20:12

They have now had the audacity to send me texts how good was the service rate from 0 to 10.. scored them four zero,s

Gigabit · 06-01-2016, 20:20

Quote:

Originally Posted by d123

Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect?

You cannot order a PAYG phone in store. Only contract handsets.

zoepaulpenny · 06-01-2016, 20:52

Quote:

Originally Posted by Gigabit

You cannot order a PAYG phone in store. Only contract handsets.

So i cannot go in to a vodafone shop and order a PAYG phone, i cannot order on their website either,

Gigabit · 06-01-2016, 21:08

Quote:

Originally Posted by zoepaulpenny

So i cannot go in to a vodafone shop and order a PAYG phone, i cannot order on their website either,

You should be able to order online for delivery to a store or to your home address.

Even if you could order in store, it would be the same process as ordering online.

zoepaulpenny · 06-01-2016, 22:16

Quote:

Originally Posted by Gigabit

You should be able to order online for delivery to a store or to your home address.

Even if you could order in store, it would be the same process as ordering online.

I have made four phone calls to vodafone online customers service team,
And on all occassionsi have been in a queue for 20 minuets or more.
Listening to xmas songs still. Chris rea driving home for xmas..
And all four advisors told me the same thing, can no longer order on phone.for what ever reason.

Gigabit · 06-01-2016, 23:38

Quote:

Originally Posted by zoepaulpenny

I have made four phone calls to vodafone online customers service team,
And on all occassionsi have been in a queue for 20 minuets or more.
Listening to xmas songs still. Chris rea driving home for xmas..
And all four advisors told me the same thing, can no longer order on phone.for what ever reason.

As I say you have to order via the website.

alanwarwic · 07-01-2016, 07:36

If you have a local (and adept) market stall guy to do repairs, the going rate will be £20 to £30.

zoepaulpenny · 07-01-2016, 14:02

Went down again to vodafone told the member of staff i was not happy with service on line and the staff in sales, . He went upstairs and brought down a moto g 3 generation phone as advertised on website.. he said it is a contract phone but i will transfer it over to PAYG bought it and had to buy a ten pound top up,
He said the reason i could not buy on line is because they are concerned with contract deals
And the phones that are ordered to be picked up are contract phones.. anyway job done
By the way the new phone is bigger than my broken one. And looks better..
No charger in box, only a cable for usb connection and phone.. so i assume i have to buy a main plug charger, or charge with laptop.. lucky my old charger fits..

Orbitalzone · 07-01-2016, 17:16

Quote:

Originally Posted by zoepaulpenny

Went down again to vodafone told the member of staff i was not happy with service on line and the staff in sales, . He went upstairs and brought down a moto g 3 generation phone as advertised on website.. he said it is a contract phone but i will transfer it over to PAYG bought it and had to buy a ten pound top up,
He said the reason i could not buy on line is because they are concerned with contract deals
And the phones that are ordered to be picked up are contract phones.. anyway job done
By the way the new phone is bigger than my broken one. And looks better..
No charger in box, only a cable for usb connection and phone.. so i assume i have to buy a main plug charger, or charge with laptop.. lucky my old charger fits..

None of the Moto G phones ever came with a charger so that's the norm, get a decent charger and not a super nasty piece of crap from ebay/amazon for £2 as they're usually shite and potential deathtraps. I found the Blackberry chargers are really good and charge up quickly.

zoepaulpenny · 07-01-2016, 20:08

Quote:

Originally Posted by Orbitalzone

None of the Moto G phones ever came with a charger so that's the norm, get a decent charger and not a super nasty piece of crap from ebay/amazon for £2 as they're usually shite and potential deathtraps. I found the Blackberry chargers are really good and charge up quickly.

Thanks when 02 sent my original motto they sdnt a charger and case for it..
But st moment i am using my galexy tab 3 charger works a treat and correct voltage

zoepaulpenny · 07-01-2016, 20:10

My broken moto is going in for repairs, this weekend and i shall be giving it a birthday present..

04-01-2016, 17:17	#26
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 Just be aware, to just say it's a first gen could lead to problems, there was a first gen 3G model and also a first gen 4G model, just to confuse things. I would agree, CEX seem to be selling the first gen 4G from around £40 these days, Zoe could buy an entire phone for the price of the repair. You mean a used phone. Do these shops thst sell used phones and video games actually check them before they buy them from punters. I was in the game shop last thursday new years eve. And an upset woman with her daughter was returning the playstation she had bought from them, because it was locked with a password, the staff told her the internet was down in the shop, she left with playstation and upset daughter

04-01-2016, 17:28	#27
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny You mean a used phone. Do these shops thst sell used phones and video games actually check them before they buy them from punters. I was in the game shop last thursday new years eve. And an upset woman with her daughter was returning the playstation she had bought from them, because it was locked with a password, the staff told her the internet was down in the shop, she left with playstation and upset daughter CEX are pretty thorough with testing, in my experience, they do a physical exam and checkmend for every phone they buy in. You could also buy the new version of the 4G for £89 from Vodafone, an unlock code is around £2 on eBay, if you'd like a brand new replacement.

04-01-2016, 17:52	#28
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 CEX are pretty thorough with testing, in my experience, they do a physical exam and checkmend for every phone they buy in. You could also buy the new version of the 4G for £89 from Vodafone, an unlock code is around £2 on eBay, if you'd like a brand new replacement. Is that on the general vodefone site, or your local one . Thanks for help

04-01-2016, 18:31	#29
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny Is that on the general vodefone site, or your local one . Thanks for help Both. http://shop.vodafone.co.uk/shop/pay-...-payg/sku87965

05-01-2016, 11:04	#30
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 Both. http://shop.vodafone.co.uk/shop/pay-...-payg/sku87965 Thanks might take the option of the new one .. but i feel it wont be in the shop. So proberbly have to order it online

06-01-2016, 16:10	#31
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Tried to buy the moto g on vodafone web site what a ball-ache thdy cannot sell me the phone, i have to go into my local store, to buy it, as they cannot post it go my address, Called in my local store they have none in stock, and dont know when they will.. try on line she said, i explained to her i have tried. Trying to phone any store is a ballache all you get is the 03333 numbers which is the national one.. then you have to type in either your mobile no, or account no. It is a bloodly headache... BTW still no phone..

06-01-2016, 16:19	#32
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by zoepaulpenny Tried to buy the moto g on vodafone web site what a ball-ache thdy cannot sell me the phone, i have to go into my local store, to buy it, as they cannot post it go my address, Called in my local store they have none in stock, and dont know when they will.. try on line she said, i explained to her i have tried. Trying to phone any store is a ballache all you get is the 03333 numbers which is the national one.. then you have to type in either your mobile no, or account no. It is a bloodly headache... BTW still no phone.. Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect?

06-01-2016, 16:59	#33
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by d123 Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect? Just phoned one last time , after being diverted from contracts dept, to broadband dept, and finally payg sales.. spoke to an indian guy, with poor english.. eventually he said go back to store and order it, should take up to 5 days.. I pop down again in morning.. not holding my breath.. if no luck there, i will buy an E modle version from CEX at £54 .. Mine broken one is fourth generation first edition.

06-01-2016, 20:12	#34
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	They have now had the audacity to send me texts how good was the service rate from 0 to 10.. scored them four zero,s

06-01-2016, 20:20	#35
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Quote: Originally Posted by d123 Vodafone as a company are completely useless. Couldn't the shop order one into the shop for you to collect? You cannot order a PAYG phone in store. Only contract handsets.

06-01-2016, 20:52	#36
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by Gigabit You cannot order a PAYG phone in store. Only contract handsets. So i cannot go in to a vodafone shop and order a PAYG phone, i cannot order on their website either,

06-01-2016, 21:08	#37
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Quote: Originally Posted by zoepaulpenny So i cannot go in to a vodafone shop and order a PAYG phone, i cannot order on their website either, You should be able to order online for delivery to a store or to your home address. Even if you could order in store, it would be the same process as ordering online.

06-01-2016, 22:16	#38
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by Gigabit You should be able to order online for delivery to a store or to your home address. Even if you could order in store, it would be the same process as ordering online. I have made four phone calls to vodafone online customers service team, And on all occassionsi have been in a queue for 20 minuets or more. Listening to xmas songs still. Chris rea driving home for xmas.. And all four advisors told me the same thing, can no longer order on phone.for what ever reason.

06-01-2016, 23:38	#39
Gigabit Forum Member Join Date: Aug 2014 Location: United Kingdom Posts: 2,887	Quote: Originally Posted by zoepaulpenny I have made four phone calls to vodafone online customers service team, And on all occassionsi have been in a queue for 20 minuets or more. Listening to xmas songs still. Chris rea driving home for xmas.. And all four advisors told me the same thing, can no longer order on phone.for what ever reason. As I say you have to order via the website.

07-01-2016, 07:36	#40
alanwarwic Forum Member Join Date: Oct 2003 Location: the wild world web Posts: 28,132	If you have a local (and adept) market stall guy to do repairs, the going rate will be £20 to £30.

07-01-2016, 14:02	#41
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Went down again to vodafone told the member of staff i was not happy with service on line and the staff in sales, . He went upstairs and brought down a moto g 3 generation phone as advertised on website.. he said it is a contract phone but i will transfer it over to PAYG bought it and had to buy a ten pound top up, He said the reason i could not buy on line is because they are concerned with contract deals And the phones that are ordered to be picked up are contract phones.. anyway job done By the way the new phone is bigger than my broken one. And looks better.. No charger in box, only a cable for usb connection and phone.. so i assume i have to buy a main plug charger, or charge with laptop.. lucky my old charger fits..

07-01-2016, 17:16	#42
Orbitalzone Forum Member Join Date: Oct 2000 Location: Sussex Posts: 12,173	Quote: Originally Posted by zoepaulpenny Went down again to vodafone told the member of staff i was not happy with service on line and the staff in sales, . He went upstairs and brought down a moto g 3 generation phone as advertised on website.. he said it is a contract phone but i will transfer it over to PAYG bought it and had to buy a ten pound top up, He said the reason i could not buy on line is because they are concerned with contract deals And the phones that are ordered to be picked up are contract phones.. anyway job done By the way the new phone is bigger than my broken one. And looks better.. No charger in box, only a cable for usb connection and phone.. so i assume i have to buy a main plug charger, or charge with laptop.. lucky my old charger fits.. None of the Moto G phones ever came with a charger so that's the norm, get a decent charger and not a super nasty piece of crap from ebay/amazon for £2 as they're usually shite and potential deathtraps. I found the Blackberry chargers are really good and charge up quickly.

07-01-2016, 20:08	#43
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	Quote: Originally Posted by Orbitalzone None of the Moto G phones ever came with a charger so that's the norm, get a decent charger and not a super nasty piece of crap from ebay/amazon for £2 as they're usually shite and potential deathtraps. I found the Blackberry chargers are really good and charge up quickly. Thanks when 02 sent my original motto they sdnt a charger and case for it.. But st moment i am using my galexy tab 3 charger works a treat and correct voltage

07-01-2016, 20:10	#44
zoepaulpenny Forum Member Join Date: Oct 2008 Location: the land of the hobbit. Posts: 8,839	My broken moto is going in for repairs, this weekend and i shall be giving it a birthday present..

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Motto g phone problem