Originally Posted by carnivalist:
“For reasons unrelated to their lack of 4g my experience has been the exact opposite over the years. It's not so bad now I've learnt my lesson and avoid taking out a handset contract with them as that means I have little contact with CS anymore.
IMO anyone thinking of taking out an android handset contract with them either needs their head tested or sufficient powers of clairvoyance to know their handset will last the full two years. I assume iphone users have recourse to apple if there's a problem, but if I'm wrong and they have to deal with Virgin too then avoid at all costs.
I'm not surprised you're happy if you mistakenly believe you have unlimited internet. Virgin infamously scrapped truly unlimited data for ALL customers with immediate effect, mere months after they enticed people to join with their heavily promoted "Unlimitacular" event, in which they made great play of the fact they were offering truly unlimited everything and tethering. They also removed tethering in the end.
What you really have is 3.5 gb of data, after which you'll be throttled back to 512k or something ridiculous like that.”
I'm on that plan, it's 3.5GB of 3G data, after which you're capped at bare UMTS speeds. That's 384kbps down - certainly not good enough.
In the past I have used a basic phone for VM, just so that I could make and receive calls on my VM number (what most people can contact me on), and then using an EE promo SIM (or some other SIM) in my S4. It worked very well as I had access to 4G on my S4 as well as not having to worry about being speed capped.
On a related note, I think Virgin may be throttling my service - yesterday, I got about 2Mbps at Market Harborough and 11Mbps at home (on Virgin). On EE, I get anything up to 13Mbps at Market Harborough (now their mast by the train station is upgraded) and 3G at my home address is anywhere from 15-20Mbps.