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Returning pay and go phone on O2? |
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#1 |
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Forum Member
Join Date: Dec 2014
Posts: 2,333
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Returning pay and go phone on O2?
Bought a Lumia 640 last week from the O2 shop last week, the thing is a disaster, can it be returned for a refund?
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#2 |
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Forum Member
Join Date: Mar 2010
Posts: 13,433
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Bad news not likely unless there is a fault if you bought it via the interned distance selling regulations would apply i think its around 14 days but could be wrong.
But if you bought it instore they would not unless you could prove it was faulty when you bought it.If you just do not like the phone they could do it as a gesture of goodwill if they are sympathetic but you would not be entitled to it. But do check the policies of the store you bought it from they may offer more then the law demands.
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#3 |
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Forum Member
Join Date: Dec 2014
Posts: 2,333
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Quote:
Bad news not likely unless there is a fault if you bought it via the interned distance selling regulations would apply i think its around 14 days but could be wrong.
But if you bought it instore they would not unless you could prove it was faulty when you bought it.If you just do not like the phone they could do it as a gesture of goodwill if they are sympathetic but you would not be entitled to it. But do check the policies of the store you bought it from they may offer more then the law demands. ![]() store purchases If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel. If you've taken a bundle, you'll need to return all the equipment in that bundle. http://www.o2.co.uk/help/phones-and-...of-mind-policy That doesn't sound right to me to be honest. |
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#4 |
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Forum Member
Join Date: Jul 2007
Posts: 3,993
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Quote:
This is what I was sure of myself but I looked on the website and it says.
store purchases If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel. If you've taken a bundle, you'll need to return all the equipment in that bundle. http://www.o2.co.uk/help/phones-and-...of-mind-policy That doesn't sound right to me to be honest. It's quite plain you can return it within 14 days, so I would suggest you get back to the shop ASAP. Quote:
change-of-mind policy
We understand that sometimes you may change your mind. That's why we have a 14-day change of mind period for all our customers. If you're not 100% happy with your purchase, you can get a refund or exchange your device for another model (additional fees may apply). |
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#5 |
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Forum Member
Join Date: Mar 2010
Posts: 13,433
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Quote:
This is what I was sure of myself but I looked on the website and it says.
store purchases If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel. If you've taken a bundle, you'll need to return all the equipment in that bundle. http://www.o2.co.uk/help/phones-and-...of-mind-policy That doesn't sound right to me to be honest.
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#6 |
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Forum Member
Join Date: Jan 2002
Posts: 636
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Quote:
This is what I was sure of myself but I looked on the website and it says.
store purchases If you purchased a phone or tablet in an O2 store, return it there within 14 days of purchase and let the advisor know you wish to cancel. If you've taken a bundle, you'll need to return all the equipment in that bundle. http://www.o2.co.uk/help/phones-and-...of-mind-policy That doesn't sound right to me to be honest. I'd suggest the stated policy on the website wins. For non-distance (i.e. store) purchases, O2 are not obliged to offer anything by law if you have just changed your mind, but like many retailers they do so for customer service reasons. Do however note the caveats under the "Important information" section further down the page. |
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