EE Technical issues today

Thine Wonk · 11-01-2016, 18:17

http://news.sky.com/story/1620840/ee...chnical-issues

Quote:

EE is experiencing technical problems with its calls and signals nationwide - but says other networks are also affected.

A company spokesman said: "We're aware customers from EE (and other networks) are having issues calling landlines. We're investigating urgently."

The company apologised to one Twitter user and said its network would be up and running "as soon as possible".

It said in the tweet: "The EE Network is currently experiencing national technical issues regarding calls and signal.

"Our engineers are fully aware of the problem and they are working to fix it as we speak.

"Apologies for the inconvenience, the network will be up and running as soon as possible."

A representative replied to another Twiiter user to say resolving the problem was "priority one".

More follows...

I tried to call somebody earlier on EE and the call just hung and didn't go through, it did nothing for 30s just sat there, then I retried and it went through.

Anyone had issues?

plymouthbloke1974 · 11-01-2016, 18:26

O2 also affected. It's a known issue with the core BT network at present.

Aye Up · 11-01-2016, 18:28

Quote:

Originally Posted by Thine Wonk

I tried to call somebody earlier on EE and the call just hung and didn't go through, it did nothing for 30s just sat there, then I retried and it went through.

Anyone had issues?

Nothing from my end, handsets on Three, EE, Vodafone and O2 are working ok for me. Calls, texts, data are going through fine, I assume the outage is sporadic?

mrMick · 11-01-2016, 18:31

Could be area dependent. Pretty sure they use Virgin Media Business in some areas, whether that would alleviate it a bit I don't know.

Thine Wonk · 11-01-2016, 18:43

O2 status checker says

We are aware of an issue where some O2 customers may be experiencing difficulties making calls from their mobile to EE mobiles and to landline numbers. BT, our fixed line partner, have confirmed they are investigating a problem within their network and we apologise for any inconvenience.

rasseru16 · 11-01-2016, 18:50

I've just called a landline 01 number no problem from EE here.

Thine Wonk · 11-01-2016, 18:53

http://downdetector.co.uk/problems/e...ing-everywhere

http://www.theregister.co.uk/2016/01...etwork_issues/

Quote:

EE, O2, Giffgaff, BT Mobile customers cut off as mobile networks fail
BT cockup believed to be at heart of TITSUP communication

Brits using mobile networks EE, O2, Giffgaff, and BT Mobile are unable to make calls this evening, UK time, amid an ongoing network breakdown.

Judging from complaints online, subscribers cannot make outgoing calls, and some can't receive any, either. It appears the fault lies in the BT national network.

"There seems to be what looks like a fairly major technical issue with some UK mobile networks right now," said one source.

EE said it is aware its phone network isn't working properly, and said "engineers are working on the issue and will resolve as soon as possible."

Giffgaff, meanwhile, is reporting that its customers are unable to make any outgoing calls to landlines, mobiles outside of O2's network, and calls to 0800 numbers are currently down.

Mark C · 11-01-2016, 18:59

Quote:

Originally Posted by mrMick

Could be area dependent. Pretty sure they use Virgin Media Business in some areas, whether that would alleviate it a bit I don't know.

The Norfolk DAB mux fell off the air this morning, due to VM circuit failures.

mrMick · 11-01-2016, 19:05

We had a momentary blip on DAB this afternoon here in Cambridgeshire, maybe it was the same thing lol.

Anyway, off topic a tad

plymouthbloke1974 · 11-01-2016, 19:07

Seems to be OK now....

Synthetic42 · 11-01-2016, 19:08

Yep appears fixed now

Mark C · 11-01-2016, 19:09

Quote:

Originally Posted by mrMick

We had a momentary blip on DAB this afternoon here in Cambridgeshire, maybe it was the same thing lol.

Anyway, off topic a tad

It could well have been, a lot of the local DAB muxes are assembled at Croydon and delivered to the transmitters by VM circuits. There are more single points of failure
that are common to more than one telco around. The BT exchange in York that
flooded took out Vodafone's service in the city too (and well as taking both local radio stations off the air)

swb1964 · 11-01-2016, 19:22

Giff Gaff's website is down as well. Could be a co-incidence.

thebennyboy · 11-01-2016, 19:37

Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE?

Thine Wonk · 11-01-2016, 19:43

Quote:

Originally Posted by swb1964

Giff Gaff's website is down as well. Could be a co-incidence.

That's a weekly occurrence anyway isn't it lol.

I think the cleaner has plugged the hoover in, when she's done she'll probably plug the pentium 4 back in.

Service Status
giffgaff Website/App and Log-In not available
Activations/SIM Swaps not available
Top-Ups/Purchasing goodybags/Auto Top-Ups not available
Handset Pay Outright/Loan/Return and Repair not available
New Number Transfers In and Out of giffgaff not available
giffgaff Money not available
Requesting a PAC code not available
Calls, Texts and Data Available
Recurring goodybags Available
Outgoing calls to landlines Unavailable for some members
Outgoing calls to 0800 numbers Unavailable for some members
Outgoing calls (more info TBC) Unavailable for some members

Summary

We are experiencing some unexpected issues and have to put the website on our outage server for a short time to sort it. Members will be unable to access various website services while we fix this.

I take it EE have routed around the issue, but giffgaff probably don't have the redundant links to be able to do some of the things a network like EE can do.

Thine Wonk · 11-01-2016, 19:53

Quote:

Originally Posted by thebennyboy

Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE?

All large networks would have a network engineering team which would respond to a major issue like this and route around it if possible. Three has redundant bandwidth providers and multiple break out points as I'm sure most do. However BT are huge and it can cause quite a big issue if a major link is down. I guess it depends where in the network it goes down in relation to where the network's datacentres are and which providers and backups they have in place.

plymouthbloke1974 · 11-01-2016, 20:07

Quote:

Originally Posted by thebennyboy

Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE?

Voda use a lot of C&W infrastructure, thus bypassing BT.

jabbamk1 · 11-01-2016, 20:27

Quote:

Originally Posted by thebennyboy

Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE?

Lets all just blame Plymouthbloke and leave it at that.

plymouthbloke1974 · 11-01-2016, 20:31

Yeah. I tripped over a cable whilst doing the tea run this afternoon

red_snow · 11-01-2016, 20:36

Calling is working now but there is a distinct delay before ringing to landlines on vm

Aye Up · 11-01-2016, 20:45

Quote:

Originally Posted by Thine Wonk

http://downdetector.co.uk/problems/e...ing-everywhere

http://www.theregister.co.uk/2016/01...etwork_issues/

I wonder if that is an omen of things to come for BT & EE

Mark C · 11-01-2016, 20:47

Quote:

Originally Posted by plymouthbloke1974

Voda use a lot of C&W infrastructure, thus bypassing BT.

Well yes, Vodafone bought C&W in 2012, (a marriage made in heaven !)

jabbamk1 · 11-01-2016, 23:54

Quote:

Originally Posted by plymouthbloke1974

Yeah. I tripped over a cable whilst doing the tea run this afternoon

Shame they don't use Apple Magnetic cables.

Thine Wonk · 15-01-2016, 21:15

Turns out BT said strongly "not us at fault" after initially getting the blame for this.

Seems it was an EE issue, anyone know what failed / caused it?

d123 · 15-01-2016, 21:28

Quote:

Originally Posted by Thine Wonk

Turns out BT said strongly "not us at fault" after initially getting the blame for this.

Seems it was an EE issue, anyone know what failed / caused it?

So how did it also affect o2? They also had the same problems.

11-01-2016, 18:17	#1
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	EE Technical issues today http://news.sky.com/story/1620840/ee...chnical-issues Quote: EE is experiencing technical problems with its calls and signals nationwide - but says other networks are also affected. A company spokesman said: "We're aware customers from EE (and other networks) are having issues calling landlines. We're investigating urgently." The company apologised to one Twitter user and said its network would be up and running "as soon as possible". It said in the tweet: "The EE Network is currently experiencing national technical issues regarding calls and signal. "Our engineers are fully aware of the problem and they are working to fix it as we speak. "Apologies for the inconvenience, the network will be up and running as soon as possible." A representative replied to another Twiiter user to say resolving the problem was "priority one". More follows... I tried to call somebody earlier on EE and the call just hung and didn't go through, it did nothing for 30s just sat there, then I retried and it went through. Anyone had issues?

11-01-2016, 18:26	#2
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	O2 also affected. It's a known issue with the core BT network at present.

11-01-2016, 18:28	#3
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by Thine Wonk I tried to call somebody earlier on EE and the call just hung and didn't go through, it did nothing for 30s just sat there, then I retried and it went through. Anyone had issues? Nothing from my end, handsets on Three, EE, Vodafone and O2 are working ok for me. Calls, texts, data are going through fine, I assume the outage is sporadic?

11-01-2016, 18:31	#4
mrMick Forum Member Join Date: Mar 2003 Location: Cambridge Posts: 1,259	Could be area dependent. Pretty sure they use Virgin Media Business in some areas, whether that would alleviate it a bit I don't know.

11-01-2016, 18:43	#5
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	O2 status checker says We are aware of an issue where some O2 customers may be experiencing difficulties making calls from their mobile to EE mobiles and to landline numbers. BT, our fixed line partner, have confirmed they are investigating a problem within their network and we apologise for any inconvenience.

11-01-2016, 18:50	#6
rasseru16 Forum Member Join Date: Oct 2009 Location: Suffolk, East Anglia Posts: 666	I've just called a landline 01 number no problem from EE here.

11-01-2016, 18:53	#7
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	http://downdetector.co.uk/problems/e...ing-everywhere http://www.theregister.co.uk/2016/01...etwork_issues/ Quote: EE, O2, Giffgaff, BT Mobile customers cut off as mobile networks fail BT cockup believed to be at heart of TITSUP communication Brits using mobile networks EE, O2, Giffgaff, and BT Mobile are unable to make calls this evening, UK time, amid an ongoing network breakdown. Judging from complaints online, subscribers cannot make outgoing calls, and some can't receive any, either. It appears the fault lies in the BT national network. "There seems to be what looks like a fairly major technical issue with some UK mobile networks right now," said one source. EE said it is aware its phone network isn't working properly, and said "engineers are working on the issue and will resolve as soon as possible." Giffgaff, meanwhile, is reporting that its customers are unable to make any outgoing calls to landlines, mobiles outside of O2's network, and calls to 0800 numbers are currently down.

11-01-2016, 18:59	#8
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by mrMick Could be area dependent. Pretty sure they use Virgin Media Business in some areas, whether that would alleviate it a bit I don't know. The Norfolk DAB mux fell off the air this morning, due to VM circuit failures.

11-01-2016, 19:05	#9
mrMick Forum Member Join Date: Mar 2003 Location: Cambridge Posts: 1,259	We had a momentary blip on DAB this afternoon here in Cambridgeshire, maybe it was the same thing lol. Anyway, off topic a tad

11-01-2016, 19:07	#10
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Seems to be OK now....

11-01-2016, 19:08	#11
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Yep appears fixed now

11-01-2016, 19:09	#12
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by mrMick We had a momentary blip on DAB this afternoon here in Cambridgeshire, maybe it was the same thing lol. Anyway, off topic a tad It could well have been, a lot of the local DAB muxes are assembled at Croydon and delivered to the transmitters by VM circuits. There are more single points of failure that are common to more than one telco around. The BT exchange in York that flooded took out Vodafone's service in the city too (and well as taking both local radio stations off the air)

11-01-2016, 19:22	#13
swb1964 Forum Member Join Date: Jan 2015 Posts: 2,455	Giff Gaff's website is down as well. Could be a co-incidence.

11-01-2016, 19:37	#14
thebennyboy Forum Member Join Date: Dec 2012 Location: North Wales Posts: 325	Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE?

11-01-2016, 19:43	#15
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by swb1964 Giff Gaff's website is down as well. Could be a co-incidence. That's a weekly occurrence anyway isn't it lol. I think the cleaner has plugged the hoover in, when she's done she'll probably plug the pentium 4 back in. Service Status giffgaff Website/App and Log-In not available Activations/SIM Swaps not available Top-Ups/Purchasing goodybags/Auto Top-Ups not available Handset Pay Outright/Loan/Return and Repair not available New Number Transfers In and Out of giffgaff not available giffgaff Money not available Requesting a PAC code not available Calls, Texts and Data Available Recurring goodybags Available Outgoing calls to landlines Unavailable for some members Outgoing calls to 0800 numbers Unavailable for some members Outgoing calls (more info TBC) Unavailable for some members Summary We are experiencing some unexpected issues and have to put the website on our outage server for a short time to sort it. Members will be unable to access various website services while we fix this. I take it EE have routed around the issue, but giffgaff probably don't have the redundant links to be able to do some of the things a network like EE can do.

11-01-2016, 19:53	#16
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Quote: Originally Posted by thebennyboy Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE? All large networks would have a network engineering team which would respond to a major issue like this and route around it if possible. Three has redundant bandwidth providers and multiple break out points as I'm sure most do. However BT are huge and it can cause quite a big issue if a major link is down. I guess it depends where in the network it goes down in relation to where the network's datacentres are and which providers and backups they have in place.

11-01-2016, 20:07	#17
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Quote: Originally Posted by thebennyboy Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE? Voda use a lot of C&W infrastructure, thus bypassing BT.

11-01-2016, 20:27	#18
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by thebennyboy Odd how Voda and Three are unaffected. Wonder why it's only happening to O2 and EE? Lets all just blame Plymouthbloke and leave it at that.

11-01-2016, 20:31	#19
plymouthbloke1974 Forum Member Join Date: Aug 2001 Location: Destination: Hard Brexit Posts: 6,368	Yeah. I tripped over a cable whilst doing the tea run this afternoon

11-01-2016, 20:36	#20
red_snow Forum Member Join Date: Aug 2015 Posts: 133	Calling is working now but there is a distinct delay before ringing to landlines on vm

11-01-2016, 20:45	#21
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Quote: Originally Posted by Thine Wonk http://downdetector.co.uk/problems/e...ing-everywhere http://www.theregister.co.uk/2016/01...etwork_issues/ I wonder if that is an omen of things to come for BT & EE

DS Forums

EE Technical issues today

11-01-2016, 20:47	#22
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by plymouthbloke1974 Voda use a lot of C&W infrastructure, thus bypassing BT. Well yes, Vodafone bought C&W in 2012, (a marriage made in heaven !)

11-01-2016, 23:54	#23
jabbamk1 Forum Member Join Date: Jan 2012 Location: London, UK Posts: 8,759	Quote: Originally Posted by plymouthbloke1974 Yeah. I tripped over a cable whilst doing the tea run this afternoon Shame they don't use Apple Magnetic cables.

15-01-2016, 21:15	#24
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Turns out BT said strongly "not us at fault" after initially getting the blame for this. Seems it was an EE issue, anyone know what failed / caused it?

15-01-2016, 21:28	#25
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by Thine Wonk Turns out BT said strongly "not us at fault" after initially getting the blame for this. Seems it was an EE issue, anyone know what failed / caused it? So how did it also affect o2? They also had the same problems.