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EE Technical issues today |
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#26 |
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Forum Member
Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,369
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Quote:
Turns out BT said strongly "not us at fault" after initially getting the blame for this.
Seems it was an EE issue, anyone know what failed / caused it? |
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#27 |
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Join Date: Mar 2009
Posts: 14,577
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Quote:
Who has said it was EE's issue?
![]() but if BT said it wasn't them, then who could it have been? It seemed to only affect EE and O2 / other network calls to EE. All calls between other networks seemed to be ok. |
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#28 |
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Join Date: Aug 2001
Location: Destination: Hard Brexit
Posts: 6,369
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Quote:
Well, actually
![]() but if BT said it wasn't them, then who could it have been? It seemed to only affect EE and O2 / other network calls to EE. All calls between other networks seemed to be ok. It only affected landlines. Multiple networks affected. It can't be the mobile networks at fault. |
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#29 |
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Join Date: Mar 2009
Posts: 14,577
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Quote:
Vodafone would primarily use C&W's network so wouldn't be affected.
It only affected landlines. Multiple networks affected. It can't be the mobile networks at fault. If you look at downdetector graphs it was only really EE or calls to EE that people were complaining about. EE's graph was in the thousands of reports at any one time, whereas there was little for the other networks. O2 said on the status checker that calls to the EE network were a problem. BT said there was no problem with them. |
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#30 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
It didn't though, I tried to call an EE phone and got the exact same problems reported by people and that wasn't from a landline, yet no problems calling other networks.
If you look at downdetector graphs it was only really EE or calls to EE that people were complaining about. EE's graph was in the thousands of reports at any one time, whereas there was little for the other networks. O2 said on the status checker that calls to the EE network were a problem. BT said there was no problem with them. Quote:
Giffgaff, meanwhile, is reporting that its customers are unable to make any outgoing calls to landlines, mobiles outside of O2's network, and calls to 0800 numbers are currently down.
I'm pretty sure they don't use the EE network...
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#31 |
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Join Date: Mar 2009
Posts: 14,577
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Quote:
From your own quote on page 1:
I'm pretty sure they don't use the EE network... Either way if it wasn't BT (they say they had no issues) who was it I wonder? |
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#32 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
True although they lost everything, top up, finance, the forums, the network went tits up and the whole shebang. Could possibly have been unrelated?
Either way if it wasn't BT (they say they had no issues) who was it I wonder? Quote:
Mobile networks including EE and O2 were hit by technical issues, with some customers unable to make calls to mobiles and landlines. http://www.bbc.co.uk/news/business-35286448BT investigated a problem within its landline network, O2 said, and it apologised to customers. EE and O2 said those customers who may have been affected are now able to make calls successfully. BT said it had found nothing to suggest there had been a problem with its network. O2 said it would continue to monitor service overnight to ensure stability for its customers and apologised for any inconvenience it may have caused. So why do you think o2 apologised for a fault (you say didn't exist) on their network? |
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#33 |
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Join Date: Mar 2009
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http://news.sky.com/story/1620840/ee...nical-problems Quote:
EE and O2 phone networks have been hit by technical issues, with some users reporting problems making calls. The way I read it is that BT confirmed later that it wasn't them and that O2 only ever acknowledged issues with routing calls to EE and landlines and apologised. They said on their status page that it was only EE / landline calls affected. The issue seemed to affect calling landlines for several hours on Monday afternoon. O2 released a statement at 8pm saying the problem had been resolved. "BT has confirmed that the problem is now fixed and our customers are able to make calls successfully," the statement said. "We will continue to monitor service overnight to ensure stability for our customers. We apologise for any inconvenience this may have caused." Earlier, O2 acknowledged the problems on Twitter and told one user: "We're aware some customers may be unable to call EE mobiles or landlines." In another tweet reply, it said: "Our call routing partner are investigating a problem within their network." EE also confirmed the problem had been resolved: "Customers of a number of operators have experienced problems calling landlines for a short period. "The issue has now been resolved." The company had earlier tweeted: "The EE Network is currently experiencing national technical issues regarding calls and signal. "Our engineers are fully aware of the problem and they are working to fix it as we speak." BT said later it had investigated and there had been no issue with its network. O2 didn't have many complaints at all on downdetector compared to EE, which as I mentioned was in very large numbers. O2 were seemingly apologising for the issues with their 'call routing partner' not saying they were at fault. Seen in bold, "problems within their network", as in not the O2 network. I wonder which call routing partner or what the issue turned out to be in the end. |
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#34 |
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Join Date: Jul 2007
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Quote:
http://news.sky.com/story/1620840/ee...nical-problems
The way I read it is that BT confirmed later that it wasn't them and that O2 only ever acknowledged issues with routing calls to EE and apologised. They said on their status page that it was only EE calls affected. O2 didn't have many complaints at all on downdetector compared to EE, which as I mentioned was in very large numbers. O2 were seemingly apologising for the issues with their 'call routing partner' not saying they were at fault. Seen in bold, "problems within their network", as in not the O2 network. The "call routing partner" will obviously be BT, I doubt o2 are set up to route PSTN calls by any other system. I'm not sure what your argument is. |
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#35 |
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Join Date: Jan 2002
Location: Kent
Posts: 196
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The VoIP provider we use at work had problems at the same time. They said today it was caused by a routing error made by Hurricane Electric which caused problems for a number of other providers.
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#36 |
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Join Date: Mar 2009
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Ahhh, that explains a lot.
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#37 |
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Join Date: Oct 2004
Posts: 14,646
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Quote:
The VoIP provider we use at work had problems at the same time. They said today it was caused by a routing error made by Hurricane Electric which caused problems for a number of other providers.
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#38 |
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Join Date: Jan 2002
Location: Kent
Posts: 196
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I thought the same, but they specifically mentioned O2 and EE in their email, I'm just repeating what they said. I don't have access to the account with the email in from home or I'd copy it here.
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