Has anyone got any experiences of id mobile? my ee contract is up for renewal \and i was looking at my options their sim only options look very attractive but ive heard they dont have a 2g back up

They use the 3 network for their coverage so yeah there probably isn't too much of a 2G backup if any at all (not sure if 3 still have any 2G roaming agreements).

I had a sim only with them recently but terminated it as it is impossible to change tariffs even on 1 month sim only. The only way is to either buy expensive add ons to supplement your existing allowances or terminate and sign up again on the new tariff

I don't think they do.

They have some of the best 3 and 4g coverage, but if you can't get that, you'll get nowt.......

I think Three still has some 2G backup (from older non-MBNL'd Orange masts) in some rural places, does it not?

That said, I don't know if ID mobile, as an MVNO on Three, would get access to this limited 2G coverage as well, or if it would only be available for Three customers?

Some of the plans do look pretty attractive, and their website says they're planning on introducing roaming add-ons as an alternative to their "TakeAway" plans which include roaming at no extra cost across the EU, US and Australia.

I don't think they do any more. My wife has a Three phone, I've only seen three states of signal, 4G, 3G or No Service

Three 100% do still have some orange 2G fallback. I get it (barley) at my parents in Wales. I've also seen it in a few places around Bristol / Bath when travelling by bus / train. It still exists, it just isn't that widespread and it will only be used when there is nothing else (and it will wait a bit before deciding to use 2G just incase 3G comes back into coverage). It also doesn't have data access, just texts and calls.

They still have Orange 2G backup in my town. My town is also covered by 1800/800MHz 4G yet they still have Orange backup, mostly because the Three coverage footprint sucks.

i would personally put them as one of the worst

I personally put them as the best but this argument about a given network being the best / worst is, as Alexander Armstrong would say “Pointless”.

Now I don't have an iD sim card at all but saw this on Hot UK Deals which has rather alot of negative views on their customer services.

http://www.hotukdeals.com/deals/6gb-...mobile-2373823

Gives you an idea of the experience others have had with them.

I’ve read a lot of bad reviews about idmoblie everywhere but I’m into month 2 of a 30 day sim only deal and the only thing I was a bit miffed with was the lack of itemised billing however a quick e-mail and it was fixed within an hour or two.

I would have to warn that you need to be careful in terms of the coverage. I'm with 3 at the moment and I've been testing an EE PAYG sim for the last couple of days. With my 3 sim, I only get coverage upstairs and in 1 room downstairs. However with the EE sim, I'm getting coverage all over the house. This is on a Moto G 3G handset.

4G coverage with my Moto G 3rd Gen handset on 3 is not great. When I'm using the phone for internet radio in the car, most of the time it will start of with 4G and then drop to 3G within a couple of minutes and then stay on 3G. That is when I can get 4G!

I'm using iD and I'm able to use 2G in some areas.
Strangely, unlike 3 proper, it actually says EE instead of iD.
iD have been fine so far.

Some areas still have 2G, but you'll only be able to make calls and send / receive texts. I travel A LOT! I'm always generally happy with the coverage and streaming in the car from Essex to Swansea or from Plymouth to Derby, virtually no issues. You do find places that are rural with some 2G occasionally.

As people have said though there's no widespread 3G, so you'll get nothing if there's not 3G/4G, if you have wifi you can use the InTouch app though.

Not on ID you can't.

Ah yes, good point TiT isn't available.

Thanks - so confirmation that, despite being an MVNO, iD mobile customers have access to the same limited 2G fallback that Three customers do. Good to know.

I was considering moving to ID Mobile when 3 send me my letter to chuck me off 'The One Plan' .... but their customer reviews are really putting me off!

I wouldn't let that put you off i have just jumped ship to ID from 3 and everything is working fine and there custom service was ok.

It may be different parts of the country were there custom service is bad but here were i live its fine...Also remember if you take a 30 day Sim Only deal you can always cancel after the 30 days and go somewhere else.

Where are you looking for these negative reviews?. From what i've seen and read online it seems no worse or better than any other network. A lot of problems i've read about are regarding the signal and coverage, well that's down to '3' and not really their fault or within their control. Faults with phones?, well that's down to the manufacturer. Filter out those complaints for a fairer comparison.

Like I said on another thread, people often only feel the need to review something when they have a complaint and so every other online review written about anything is generally going to be biased towards the negative. Take the reviews on Talk Talk for example, they have a 2.5 rating on the Broadband.co.uk website from 57000 votes as well as general negative discussion on forums, but they still have plenty of customers, and I suspect the majority of them are happy.

At the end of the day, its a 30 day contract so there isn't a lot to lose.

http://www.s21.com/id-mobile.htm

http://kenstechtips.com/index.php/id-mobile-review (comments section)

A lot of people seem to be complaining that they have been over billed, had problems porting their number in, etc. I understand this could well be user error in some cases, but there seem to be a hell of a lot of people saying it.

I put my PAC code into IDmobile online form on Monday and the number switched next morning.

Perhaps I need to complain about how good the service is to balance the books.

You can also use shockproof in your account settings to stop any excessive charges if you are someone who can’t get their heads around being charged for something that is not part of their bundle.

Wow that's quite a statement.

Well one of those sites has a sum total of 162 comments and 160 ratings, so I wouldn't exactly call it a hell of a lot of people who'd left comments or rated in real terms. When you work it out as percentage of the total customers which ID would probably have, I suspect 162 represent a very low figure, and probably no different in percentage terms than any other network with customers having some kind of billing problem.

I agree, a lot of those reviews could also be attributed to the customer, one of the first I read (once i'd translated it from text speak).


The £20 a month deal in Dec & Jan was 10GB, so if he / she had used 20gb in a week, then 10gb of that would be overage charged per mb - of course its expensive they have gone 10GB over their allowance billed on a per mb basis, I imagine that a bill of a few £100 was entirely possible.


Not really ID's fault, I left because of much the same thing, but I blamed Three, not ID Mobile. If somebody jumps in and signs up for a 24 month contract without trying a PAYG or 30 Day sim first on any network in order to check the coverage, speed etc then that is pretty risky but its a risk you CHOOSE to take, no network is holding a gun to your head.


Double for what though? Data, Calls etc, how can we determine who is at fault with so little information??. Networks make mistakes but so do customers, for all we know they could have been phoning numbers not included in their allowance. I always view such scant reviews with a pinch of salt, as usually its done on the basis of a customer has run up a bill or overage and is pissed off because the network won't reduce or waive it, so they do a bit of verbal hand wringing online.

One thing the blog page does highlight though is the sheer number of people who don't understand how 30 day contracts and notice periods work, on the same basis I wouldn't be at all surprised if some of them didn't port their numbers in correctly too.

Quite a few reviews also infer that they signed up and intended to cancel the same month, so they didn't seem as if they intended to stay long in any case.

Skiptracer does make a Valid point in one respect. Would these blog comments talking about £333 charges on their account have happened if the person writing the complaint had been on a Shockproof tariff. The answer would be no, regardless of whose fault the charges were. Again, its up to the customer to show diligence in selecting the tariff which is right for them, or taking the responsibility of monitoring their usage if they don't.

I'm not defending ID Mobile, just giving them a fair hearing because there are two sides to every story. You could poke holes in a hell of a lot of those 162 reviews on one of those blog sites, or at least apportion some or all of the blame to the customer doing the complaining . Put it this way, its not changed my mind about a return to ID, when or rather If 3UK ever sort out their network where I live.

I do take on board the comments about Customer Service, but that applies to a huge number of businesses these days. For these reason I always cancel a service by giving written notice and getting proof of postage, so i've got a paper trail if ever I need to take the matter further or its not actioned. So far that method has worked with Three and ID Mobile and several energy and insurance companies, where i've not had to use the Call Centres.

Resurrecting this thread to see what people's views are now.

They're offering some really competitive deals, but obviously not worth getting if the service is poor.

What are your experiences of iD?