I am trying to find out if anybody has been successful in getting a refund of their PAYG credit from Sainsburys after they closed down their mobile service a month ago. On the 13th of Jan I ported my number from Sainsburys over to 3, and contacted Sainsburys to request a refund of my credit £10.64. Upon calling Sainsburys to request the refund they went through all the checks and asked how I would like my refund, I told them to put it on to my nectar card as I shop at Sainsburys a lot due to it being less than five minutes from my home.
At the time I was told it would be done by the following Friday the 22nd of Jan. So I gave it till the 23rd and then phoned them again, this time I was told "Whoever told you it would be done for the 22nd was wrong, it can take up to four weeks." So here we are a total of four weeks later and still no refund.
Thus I am trying to find out if anybody has been able to get the refunds they have been promised, before I give Sainsburys another call to try and sort it out.
At the time I was told it would be done by the following Friday the 22nd of Jan. So I gave it till the 23rd and then phoned them again, this time I was told "Whoever told you it would be done for the 22nd was wrong, it can take up to four weeks." So here we are a total of four weeks later and still no refund.
Thus I am trying to find out if anybody has been able to get the refunds they have been promised, before I give Sainsburys another call to try and sort it out.