• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • Mobile Phones
My mothers BT mobile - cut off
B.S.B
14-02-2016
My mother switched to BT mobile a few months ago, she kept the number, there was a delay when she switched from Vodafone. BT rang and said it would take a day extra.

Anyway in the end it went through and the number was changed to BT.

Fast forward to now, suddenly the number is cut off. If you call it, it says its an incorrect number, but if call from the mobile, it fine, and the correct number shows up.

She rang BT, they said reset the phone, change a few settings, did not seem to have a clue.

Vodafone have continued to try and bill her, she rang them and they said they would stop it, they did not.

BT say they need to look into it, but she is without a mobile now. Vodafone say she is not a customer.

So she is stuck in the middle, any suggestions? BT keep trying to suggest there is a fault with her phone.
squawkBOX
14-02-2016
This is a simple porting fault. The port has not completed if the Vodafone account is still up and running - hence why some elements are working and some are not.

You need to speak to BT Mobile to get the port completed (my guess is they'll need to go to EE's MNP team to resolve - I don't know how it works for MVNOs like this).
B.S.B
14-02-2016
Why would it work for two months and then suddenly stop?

Its an issue getting this though to BT, they keep saying the mobile is faulty.

Thanks.
Mark C
14-02-2016
Originally Posted by B.S.B:
“Why would it work for two months and then suddenly stop?
”

Porting is basically permanent divert, in this case VF have to forward incoming calls and texts to BT (EE), so it sounds like that has fallen over.

It's going to be very difficult to get the CS droids at BT (or VF) to understand what on earth the problem is !
Everything Goes
14-02-2016
Originally Posted by Mark C:
“Porting is basically permanent divert, in this case VF have to forward incoming calls and texts to BT (EE), so it sounds like that has fallen over.

It's going to be very difficult to get the CS droids at BT (or VF) to understand what on earth the problem is !”

Its not a call divert. The number is ported on the new network provider on a permanent basis.
Mark C
14-02-2016
Originally Posted by Everything Goes:
“Its not a call divert. The number is ported on the new network provider on a permanent basis.”

Yes, but isn't it still managed by the original network ? I seem to recall some concern by Ofcom a while ago, about what would happen to ported numbers if the original network were to go bust ?

Page 40

http://www.mnposg.org.uk/Main_Docume...sue%201-27.pdf
B.S.B
14-02-2016
My number was originally with a network called Blyk. (it was virtual). It has since closed, and my number ported four times over the years.

Is it being diverted four times then, wow I never knew that.

Yes BT have now passed it on to another team.

Thanks.
Gigabit
14-02-2016
That's not the case is it? There's a central system which all the networks use, which essentially says which network the number is on and when a number is ported, that system gets updated.
B.S.B
14-02-2016
Originally Posted by Gigabit:
“That's not the case is it? There's a central system which all the networks use, which essentially says which network the number is on and when a number is ported, that system gets updated.”

I always thought it was some sort of mobile version of DNS.

The mobile number is just points to what ever network it needs to, and this can be changed.

It seems a bit backwards if its just a forward.
Mark C
14-02-2016
Originally Posted by Gigabit:
“That's not the case is it? There's a central system which all the networks use, which essentially says which network the number is on and when a number is ported, that system gets updated.”

Maybe there is, I've not heard of it, what organisation runs it ?
B.S.B
14-02-2016
Quote:
“One of the very few countries not to use ACQ/CDB is the UK, where once a number has been ported, calls to that number are still routed via the donor network.[citation needed] This is also known as "indirect routing" and is highly inefficient as it is wasteful of transmission and switching capacity. Because of its donor dependent nature, indirect routing also means that if the donor network develops a fault or goes out of business, the customers who have ported numbers out of that network will lose incoming calls to their numbers.[citation needed] The UK telecoms regulator Ofcom completed its extended review of the UK MNP process on 29 November 2007, and mandated that ACQ/CDB be implemented for mobile to mobile ported calls by no later than 1 September 2009.”

Wikipedia says it used to be the case, but no longer.

https://en.wikipedia.org/wiki/Mobile...hnical_details
Resonance
14-02-2016
My number has been on every network, plus a virtual. If it's been forwarded my calls/texts are really going around the houses.
Mark C
14-02-2016
Originally Posted by Resonance:
“My number has been on every network, plus a virtual. If it's been forwarded my calls/texts are really going around the houses.”

No, because if the number started with VF, and you ported to 02, then yes, VF>02, but if you then ported to EE, the new route would have been VF>EE.

Evidence suggests from the last couple of posts, that's now not the case
Resonance
14-02-2016
Originally Posted by Mark C:
“No, because if the number started with VF, and you ported to 02, then yes, VF>02, but if you then ported to EE, the new route would have been VF>EE.

Evidence suggests from the last couple of posts, that's now not the case”

Ah right. Understood.
japaul
14-02-2016
Originally Posted by B.S.B:
“Wikipedia says it used to be the case, but no longer.

https://en.wikipedia.org/wiki/Mobile...hnical_details”

Ofcom's decision to implement a central database never happened as the networks challenged it in the Competition Appeal Tribunal and won.
B.S.B
14-02-2016
Originally Posted by japaul:
“Ofcom's decision to implement a central database never happened as the networks challenged it in the Competition Appeal Tribunal and won.”

Wow, what a bad thing.
Gigabit
14-02-2016
I am sure the ports aren't diverts though.
clewsy
14-02-2016
Interesting as what happens with a port?

I'm assuming that code is a security check basically to allow the number to be moved, however who actually does it? Is it your old or new network that does the work?

Also like has be said elsewhere my number was originally T-Mobile, however has been to o2 (very quick port) and now Tesco (fairly slow port as took all day). So does this mean that Tesco have to talk to T-Mobile (EE) and not o2, hence why it takes longer to port?
Thine Wonk
14-02-2016
Originally Posted by japaul:
“Ofcom's decision to implement a central database never happened as the networks challenged it in the Competition Appeal Tribunal and won.”

It seems all except Three did block it. http://www.mnposg.org.uk/Main_Docume...Background.pdf


Originally Posted by clewsy:
“Interesting as what happens with a port?”


62 page process manual if anyone is really bored!

http://www.mnposg.org.uk/Main_Docume...sue%201-28.pdf

There are flowcharts, details about the web system and it tells you which network is responsible at various stages.
Mark C
14-02-2016
Originally Posted by Thine Wonk:
“62 page process manual if anyone is really bored!

http://www.mnposg.org.uk/Main_Docume...sue%201-28.pdf

There are flowcharts, details about the web system and it tells you which network is responsible at various stages.”

I posted a link to more or less the same document less than 3 hours ago, but no one seems to have commented on it
Thine Wonk
14-02-2016
Originally Posted by Mark C:
“I posted a link to more or less the same document less than 3 hours ago, but no one seems to have commented on it”

They all fell asleep
Mark C
14-02-2016
Originally Posted by Thine Wonk:
“They all fell asleep ”

The Lord Lucan
16-02-2016
Still reading
B.S.B
17-02-2016
Still not working, BT say Vodafone have cut it off and they have asked them to put it back on.
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map