My mother switched to BT mobile a few months ago, she kept the number, there was a delay when she switched from Vodafone. BT rang and said it would take a day extra.
Anyway in the end it went through and the number was changed to BT.
Fast forward to now, suddenly the number is cut off. If you call it, it says its an incorrect number, but if call from the mobile, it fine, and the correct number shows up.
She rang BT, they said reset the phone, change a few settings, did not seem to have a clue.
Vodafone have continued to try and bill her, she rang them and they said they would stop it, they did not.
BT say they need to look into it, but she is without a mobile now. Vodafone say she is not a customer.
So she is stuck in the middle, any suggestions? BT keep trying to suggest there is a fault with her phone.

Anyway in the end it went through and the number was changed to BT.
Fast forward to now, suddenly the number is cut off. If you call it, it says its an incorrect number, but if call from the mobile, it fine, and the correct number shows up.
She rang BT, they said reset the phone, change a few settings, did not seem to have a clue.
Vodafone have continued to try and bill her, she rang them and they said they would stop it, they did not.
BT say they need to look into it, but she is without a mobile now. Vodafone say she is not a customer.
So she is stuck in the middle, any suggestions? BT keep trying to suggest there is a fault with her phone.

