Originally Posted by 1saintly:
“Firstly... i have also spent lots of money with JL.
Secondly.... My experience with the call ctr is its run by monkeys.
Thirdly... the staff in the shops have always been excellent.
Forthly... after waiting for two months for a repair, wasting 3 days for engineers to call to my home, saying its been fixed then saying they can't find my tv, then saying they are ordering parts... etc so somebody has been lying,
i have been in contact with all departments from HEAD OFFICE down.
Not once has anyone from JL been in contact with me. I have always had to chase them.
And before you say it, i have always been polite and even humorous with the people i have dealt with, as i also work in the service industry so know shouting and swearing gets you no were.
after spending another hour on the phone today, i am finally two months after it broke getting a replacement
just in case you thought i was just unlucky.
https://uk.trustpilot.com/review/www.johnlewis.com
http://www.theguardian.com/money/201...es-digital-age
https://www.tripadvisor.co.uk/ShowUs...n_England.html
http://forums.moneysavingexpert.com/....php?t=2969478
Or should i have just sent you a PM, as you think i should not use a public forum?”
“Firstly... i have also spent lots of money with JL.
Secondly.... My experience with the call ctr is its run by monkeys.
Thirdly... the staff in the shops have always been excellent.
Forthly... after waiting for two months for a repair, wasting 3 days for engineers to call to my home, saying its been fixed then saying they can't find my tv, then saying they are ordering parts... etc so somebody has been lying,
i have been in contact with all departments from HEAD OFFICE down.Not once has anyone from JL been in contact with me. I have always had to chase them.
And before you say it, i have always been polite and even humorous with the people i have dealt with, as i also work in the service industry so know shouting and swearing gets you no were.
after spending another hour on the phone today, i am finally two months after it broke getting a replacement just in case you thought i was just unlucky.
https://uk.trustpilot.com/review/www.johnlewis.com
http://www.theguardian.com/money/201...es-digital-age
https://www.tripadvisor.co.uk/ShowUs...n_England.html
http://forums.moneysavingexpert.com/....php?t=2969478
Or should i have just sent you a PM, as you think i should not use a public forum?”
I always find it best to go in. With the Dyson they first said that I should have contacted Dyson first but since I was already there with it they would do it. Funny if you just carried the TV through the store to the returns desk/room and demanded a replacement there and then. 2 man job maybe though.
