sim free iPhone locked

paulker · 25-02-2016, 14:29

Guys,

I am looking for a bit of advice on behalf of my uncle. He bought a iPhone 6S sim free from apple. He then left his phone on a plane. He claimed his phone insurance and received a new handset. He then went to Oz and couldn't use a local sim. He is now home and called the insurance company to complain. They say that an iPhone can only be used in the UK. What a load of rubbish. Who should he turn to to fix this?

Broken Hope · 25-02-2016, 14:32

Whoever his UK network is should be able to unlock it, there's usually a small fee.

moox · 25-02-2016, 14:36

Might be worth bringing it up with the insurer, if it was bought SIM free from Apple they should be able to provide like for like.

jchamier · 25-02-2016, 15:47

Quote:

Originally Posted by paulker

Who should he turn to to fix this?

Insurerer doesn't understand unlocked devices and has given one with a network lock. The insurerer needs to fix - either by paying network to unlock it, or by replacing handset.

d123 · 25-02-2016, 17:14

Quote:

Originally Posted by jchamier

Insurerer doesn't understand unlocked devices and has given one with a network lock. The insurerer needs to fix - either by paying network to unlock it, or by replacing handset.

Most likely the insurer sourced the replacement from CarPhoneWhorehouse.

I would be complaining to the insurance, they have not replaced like for like.

paulker · 25-02-2016, 21:03

Thanks for the contributions.

lee18xx · 25-02-2016, 21:24

My insurance replacement 6s was from aviva/cpw and is fully unlocked. My original was from EE and locked to them. Go figure.

25-02-2016, 14:29	#1
paulker Forum Member Join Date: Nov 2008 Posts: 901	sim free iPhone locked Guys, I am looking for a bit of advice on behalf of my uncle. He bought a iPhone 6S sim free from apple. He then left his phone on a plane. He claimed his phone insurance and received a new handset. He then went to Oz and couldn't use a local sim. He is now home and called the insurance company to complain. They say that an iPhone can only be used in the UK. What a load of rubbish. Who should he turn to to fix this?

25-02-2016, 14:32	#2
Broken Hope Forum Member Join Date: Jan 2014 Location: Nottingham Posts: 314	Whoever his UK network is should be able to unlock it, there's usually a small fee.

25-02-2016, 14:36	#3
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Might be worth bringing it up with the insurer, if it was bought SIM free from Apple they should be able to provide like for like.

25-02-2016, 15:47	#4
jchamier Forum Member Join Date: Mar 2000 Location: This forum Posts: 3,392	Quote: Originally Posted by paulker Who should he turn to to fix this? Insurerer doesn't understand unlocked devices and has given one with a network lock. The insurerer needs to fix - either by paying network to unlock it, or by replacing handset.

25-02-2016, 17:14	#5
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by jchamier Insurerer doesn't understand unlocked devices and has given one with a network lock. The insurerer needs to fix - either by paying network to unlock it, or by replacing handset. Most likely the insurer sourced the replacement from CarPhoneWhorehouse. I would be complaining to the insurance, they have not replaced like for like.

25-02-2016, 21:03	#6
paulker Forum Member Join Date: Nov 2008 Posts: 901	Thanks for the contributions.

25-02-2016, 21:24	#7
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	My insurance replacement 6s was from aviva/cpw and is fully unlocked. My original was from EE and locked to them. Go figure.

DS Forums

sim free iPhone locked