Sony KDL-43W755C Dead Pixel

skl1983 · 28-02-2016, 19:55

I bought a Sony KDL-43W755C Android TV from Very on 04/02 and it was delivered on 08/02 and after three weeks, I have noticed a dead pixel in the centre of the screen, it is a red pixel that is dead. I'm just wondering what my options would be about it, would I be entitled to a replacement TV?

koantemplation · 28-02-2016, 20:15

Quote:

Originally Posted by skl1983

I bought a Sony KDL-43W755C Android TV from Very on 04/02 and it was delivered on 08/02 and after three weeks, I have noticed a dead pixel in the centre of the screen, it is a red pixel that is dead. I'm just wondering what my options would be about it, would I be entitled to a replacement TV?

Go for it, we are being held hostage by the manufacturers, who don't seem to care about quality control. If more people returned their TVs because of the LCD lottery, they might do something about it.

Very suggest contacting the manufacturer first.

Quote:

Sony - TV/DVD/Audio 0345 6104164
Mon - Fri 9am to 6pm

Find out what their 'Dead Pixel Policy' is. Otherwise just return it as you would like a different model.

skl1983 · 28-02-2016, 20:39

Thank you for the info, I went for Sony because of their brand and new Android TV range.

koantemplation · 28-02-2016, 20:46

Quote:

Originally Posted by skl1983

Thank you for the info, I went for Sony because of their brand and new Android TV range.

Sadly the LCD Lottery means that all makes of screen have problems, be it dead pixels, banding, or DSE etc.

My new tv has mild banding on horizontally panning scenes. It is just about something I can put up with, but if it gets any worse I'll have to return it.

skl1983 · 28-02-2016, 20:55

After making LCD and LED TVs for the past 10 years since the demise of CRT TVs, you'd think they'd make them better.

koantemplation · 28-02-2016, 21:00

Quote:

Originally Posted by skl1983

After making LCD and LED TVs for the past 10 years since the demise of CRT TVs, you'd think they'd make them better.

IMO the main problem is quality control, or the lack of it.

Apparently the process of making LCD panels is complicated and there are always going to be defects, but they really need to weed out the bad batches and stop using manufacturers with low quality controls.

For my model of TV there were 3 different manufacturers for the panels. Sadly mine was one of the ones from the low quality factory.

Winston_1 · 28-02-2016, 23:05

Quote:

Originally Posted by koantemplation

Go for it, we are being held hostage by the manufacturers, who don't seem to care about quality control. If more people returned their TVs because of the LCD lottery, they might do something about it.

Very suggest contacting the manufacturer first.

Well they are trying it on aren't they? Your contract is with Very not the manufacturer. Under the sale of goods act Very are responsible for the goods they sell.

evil c · 29-02-2016, 00:50

Hi,

You have not been given very helpful advice so far but Winston is correct, your contract is with Very not Sony. Do not contact Sony. Forget the Sale of Goods Act as it has been replaced by the Consumer Rights Act 2015 for goods bought on or after 1st October 2015.

Under the Consumer Rights Act you have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you bought your TV, 4th Feb. After 30 days you will not be legally entitled to a full refund, but you still have the right to a repair or replacement.

So you need to act now before that 30 day deadline is up. Use the tool on this page from Which? to generate a letter to send to Very:
http://www.which.co.uk/consumer-righ...faulty-product

Edit - I note that this TV is £519 from Very. With the full refund you could buy it for £429 from Richer Sounds with a 6yr gtee: http://www.richersounds.com/product/...y-kdl43w755cbu

koantemplation · 29-02-2016, 04:16

Quote:

Originally Posted by evil c

Hi,

You have not been given very helpful advice so far but Winston is correct, your contract is with Very not Sony. Do not contact Sony. Forget the Sale of Goods Act as it has been replaced by the Consumer Rights Act 2015 for goods bought on or after 1st October 2015.

Don't call my advice not very helpful.

I said they'd be better off swapping it for another model.

All you are doing is duplicating what I and Winston have already said.

skl1983 · 12-03-2016, 21:44

Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00.

koantemplation · 12-03-2016, 22:35

Quote:

Originally Posted by skl1983

Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00.

Sorry to hear about the 2nd TVs fault, it really is a lottery as to whether you get a good TV or not. Although you should always search the net for any model you are considering buying.

Hopefully they'll replace this one as well.

dearmrman · 12-03-2016, 22:54

Quote:

Originally Posted by skl1983

Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00.

You purchased it from Very, that is who your contract is with...not Panasonic, get back onto Very it is up to them to sort it out for you.

skl1983 · 12-03-2016, 23:02

I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired.

alan1302 · 12-03-2016, 23:07

Quote:

Originally Posted by skl1983

I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired.

Stop messing about with Panasonic. As stated further up your contract is with Very. If the TV is faulty get them to replace or refund it.

dearmrman · 12-03-2016, 23:26

Quote:

Originally Posted by skl1983

I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired.

What has that got to do with contacting Panasonic, your contract is with Very not Panasonic, Very need to sort this out for you...not Panasonic, get back onto Very and tell them to get this sorted for you.

Winston_1 · 13-03-2016, 11:27

Quote:

Originally Posted by skl1983

I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired.

You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life.

chrisjr · 14-03-2016, 10:11

Quote:

Originally Posted by Winston_1

You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life.

I was under the impression that only the satellite version of ITV HD was affected. The Freeview version is OK. So it is a DVB-S not a DVB-T issue.

AlanO · 14-03-2016, 12:16

Quote:

Originally Posted by chrisjr

I was under the impression that only the satellite version of ITV HD was affected. The Freeview version is OK. So it is a DVB-S not a DVB-T issue.

Chris, you should know better than to let facts get in the way of Winston's prejudices

skinj · 14-03-2016, 13:12

Quote:

Originally Posted by Winston_1

You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life.

So plentiful, that as a repair centre for Panasonic sets, we have yet to have anyone come in with this problem at all......
Neither have we had anyone back with issues on the 680 with screen flickering, despite this being one of the best sellers this season.

There is an issue with online forums that if 3 people mention an issue it's assumed to be a serious problem that affect everyone when in actual fact it could be a very small scale issue.

Nigel Goodwin · 14-03-2016, 13:58

Quote:

Originally Posted by skinj

So plentiful, that as a repair centre for Panasonic sets, we have yet to have anyone come in with this problem at all......

To be fair probably hardly any owners use them on Freesat

Have you actually tried them on Freesat ITV HD? - do they not work?, or are they OK?.

skinj · 14-03-2016, 14:46

Quote:

Originally Posted by Nigel Goodwin

To be fair probably hardly any owners use them on Freesat

Have you actually tried them on Freesat ITV HD? - do they not work?, or are they OK?.

All the freesat set's we have here work fine. The issue is only the older ones apparently.
As far as being used on freesat, it is almost a shock when people ask for it now!

28-02-2016, 19:55	#1
skl1983 Forum Member Join Date: Apr 2005 Posts: 186	Sony KDL-43W755C Dead Pixel I bought a Sony KDL-43W755C Android TV from Very on 04/02 and it was delivered on 08/02 and after three weeks, I have noticed a dead pixel in the centre of the screen, it is a red pixel that is dead. I'm just wondering what my options would be about it, would I be entitled to a replacement TV?

28-02-2016, 20:15	#2
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by skl1983 I bought a Sony KDL-43W755C Android TV from Very on 04/02 and it was delivered on 08/02 and after three weeks, I have noticed a dead pixel in the centre of the screen, it is a red pixel that is dead. I'm just wondering what my options would be about it, would I be entitled to a replacement TV? Go for it, we are being held hostage by the manufacturers, who don't seem to care about quality control. If more people returned their TVs because of the LCD lottery, they might do something about it. Very suggest contacting the manufacturer first. Quote: Sony - TV/DVD/Audio 0345 6104164 Mon - Fri 9am to 6pm Find out what their 'Dead Pixel Policy' is. Otherwise just return it as you would like a different model.

28-02-2016, 20:39	#3
skl1983 Forum Member Join Date: Apr 2005 Posts: 186	Thank you for the info, I went for Sony because of their brand and new Android TV range.

28-02-2016, 20:46	#4
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by skl1983 Thank you for the info, I went for Sony because of their brand and new Android TV range. Sadly the LCD Lottery means that all makes of screen have problems, be it dead pixels, banding, or DSE etc. My new tv has mild banding on horizontally panning scenes. It is just about something I can put up with, but if it gets any worse I'll have to return it.

28-02-2016, 20:55	#5
skl1983 Forum Member Join Date: Apr 2005 Posts: 186	After making LCD and LED TVs for the past 10 years since the demise of CRT TVs, you'd think they'd make them better.

28-02-2016, 21:00	#6
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by skl1983 After making LCD and LED TVs for the past 10 years since the demise of CRT TVs, you'd think they'd make them better. IMO the main problem is quality control, or the lack of it. Apparently the process of making LCD panels is complicated and there are always going to be defects, but they really need to weed out the bad batches and stop using manufacturers with low quality controls. For my model of TV there were 3 different manufacturers for the panels. Sadly mine was one of the ones from the low quality factory.

28-02-2016, 23:05	#7
Winston_1 Forum Member Join Date: Oct 2007 Posts: 5,008	Quote: Originally Posted by koantemplation Go for it, we are being held hostage by the manufacturers, who don't seem to care about quality control. If more people returned their TVs because of the LCD lottery, they might do something about it. Very suggest contacting the manufacturer first. Well they are trying it on aren't they? Your contract is with Very not the manufacturer. Under the sale of goods act Very are responsible for the goods they sell.

29-02-2016, 00:50	#8
evil c Forum Member Join Date: Dec 2010 Location: Wirral Peninsula Posts: 4,777	Hi, You have not been given very helpful advice so far but Winston is correct, your contract is with Very not Sony. Do not contact Sony. Forget the Sale of Goods Act as it has been replaced by the Consumer Rights Act 2015 for goods bought on or after 1st October 2015. Under the Consumer Rights Act you have a legal right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you bought your TV, 4th Feb. After 30 days you will not be legally entitled to a full refund, but you still have the right to a repair or replacement. So you need to act now before that 30 day deadline is up. Use the tool on this page from Which? to generate a letter to send to Very: http://www.which.co.uk/consumer-righ...faulty-product Edit - I note that this TV is £519 from Very. With the full refund you could buy it for £429 from Richer Sounds with a 6yr gtee: http://www.richersounds.com/product/...y-kdl43w755cbu

29-02-2016, 04:16	#9
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by evil c Hi, You have not been given very helpful advice so far but Winston is correct, your contract is with Very not Sony. Do not contact Sony. Forget the Sale of Goods Act as it has been replaced by the Consumer Rights Act 2015 for goods bought on or after 1st October 2015. Don't call my advice not very helpful. I said they'd be better off swapping it for another model. All you are doing is duplicating what I and Winston have already said.

12-03-2016, 21:44	#10
skl1983 Forum Member Join Date: Apr 2005 Posts: 186	Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00.

12-03-2016, 22:35	#11
koantemplation Forum Member Join Date: Oct 2002 Location: Wolf359 Posts: 96,797	Quote: Originally Posted by skl1983 Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00. Sorry to hear about the 2nd TVs fault, it really is a lottery as to whether you get a good TV or not. Although you should always search the net for any model you are considering buying. Hopefully they'll replace this one as well.

12-03-2016, 22:54	#12
dearmrman Forum Member Join Date: Jul 2012 Location: Utopia Posts: 10,186	Quote: Originally Posted by skl1983 Update: The helpline that is provided turned out the be run by Shop Direct themselves and not by Sony. The TV was returned and refunded and I got a Panasonic TX-40CX680B as a replacement and one week later, the Panasonic has a fault where the screen flickers once or twice a minute. It seems to be a common fault with that particular model so my TV doesn't happen to be the only one with it. I phoned Very about it and they've passed me on to the Panasonic helpline which is ran by Panasonic themselves but they are closed until Monday at 09:00. You purchased it from Very, that is who your contract is with...not Panasonic, get back onto Very it is up to them to sort it out for you.

12-03-2016, 23:02	#13
skl1983 Forum Member Join Date: Apr 2005 Posts: 186	I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired.

12-03-2016, 23:07	#14
alan1302 Forum Member Join Date: Jul 2008 Location: West Yorks Posts: 6,180	Quote: Originally Posted by skl1983 I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired. Stop messing about with Panasonic. As stated further up your contract is with Very. If the TV is faulty get them to replace or refund it.

12-03-2016, 23:26	#15
dearmrman Forum Member Join Date: Jul 2012 Location: Utopia Posts: 10,186	Quote: Originally Posted by skl1983 I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired. What has that got to do with contacting Panasonic, your contract is with Very not Panasonic, Very need to sort this out for you...not Panasonic, get back onto Very and tell them to get this sorted for you.

13-03-2016, 11:27	#16
Winston_1 Forum Member Join Date: Oct 2007 Posts: 5,008	Quote: Originally Posted by skl1983 I only went for the Panasonic as it had generally good reviews from sits like What HI-FI. I have a feeling that it will only get repaired. You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life.

14-03-2016, 10:11	#17
chrisjr Forum Member Join Date: May 2004 Location: Reading Posts: 27,916	Quote: Originally Posted by Winston_1 You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life. I was under the impression that only the satellite version of ITV HD was affected. The Freeview version is OK. So it is a DVB-S not a DVB-T issue.

14-03-2016, 12:16	#18
AlanO Forum Member Join Date: Mar 2004 Posts: 1,902	Quote: Originally Posted by chrisjr I was under the impression that only the satellite version of ITV HD was affected. The Freeview version is OK. So it is a DVB-S not a DVB-T issue. Chris, you should know better than to let facts get in the way of Winston's prejudices

14-03-2016, 13:12	#19
skinj Forum Member Join Date: Nov 2001 Posts: 3,206	Quote: Originally Posted by Winston_1 You have obviously not read about all the awful Panasonic problems discussed on this forum, AV forums and Boards IF. A quick recap certain models don't work properly on ITV HD due to Panasonic not designing them to operate properly with all the possible parameters used on DVB-T. Panasonic are trying to blame it on ITV even though other makes don't have the problem and have so far refused to do anything about it. That amounts to AWFUL customer service and has put me off Panasonic for life. So plentiful, that as a repair centre for Panasonic sets, we have yet to have anyone come in with this problem at all...... Neither have we had anyone back with issues on the 680 with screen flickering, despite this being one of the best sellers this season. There is an issue with online forums that if 3 people mention an issue it's assumed to be a serious problem that affect everyone when in actual fact it could be a very small scale issue.

14-03-2016, 13:58	#20
Nigel Goodwin Forum Member Join Date: Apr 2006 Location: North Derbyshire Posts: 41,789	Quote: Originally Posted by skinj So plentiful, that as a repair centre for Panasonic sets, we have yet to have anyone come in with this problem at all...... To be fair probably hardly any owners use them on Freesat Have you actually tried them on Freesat ITV HD? - do they not work?, or are they OK?.

14-03-2016, 14:46	#21
skinj Forum Member Join Date: Nov 2001 Posts: 3,206	Quote: Originally Posted by Nigel Goodwin To be fair probably hardly any owners use them on Freesat Have you actually tried them on Freesat ITV HD? - do they not work?, or are they OK?. All the freesat set's we have here work fine. The issue is only the older ones apparently. As far as being used on freesat, it is almost a shock when people ask for it now!

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