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Sky Q Teething problems |
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#126 |
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Forum Member
Join Date: Aug 2002
Location: Essex
Posts: 3,901
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Quote:
Press the ? Button to turn on/off subtitles.
Getting used to Q now, although still not overly bowled over by the EPG, but do like the auto series link, seems the 'press green to record' is still quite limited in its use yet. Oddly the TV in the bedroom, which was fine with SKY+HD does not like Q ! as soon as you switch the TV off, it seems to forget Sky is there, because when you switch it on, I have to go from HDMI-1 (Sky) to any other input, then back again for it to see the signal ! |
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#127 |
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Forum Member
Join Date: Oct 2011
Posts: 231
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We had Sky Q installed yesterday so it's early days for us, so far so good, I expect I will be on here very soon with some problems.
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#128 |
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Forum Member
Join Date: Oct 2011
Posts: 231
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I spoke too soon ....... here we are with a problem.
The main tv keeps going off and coming back on about every ten minutes and it says 'out of range' , it's really beginning to annoy us. Any ideas why this is happening please? I don't have any problems with the mini upstairs. The mini is switched off now by the plug and the main tv is still doing it. |
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#129 |
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Forum Member
Join Date: Oct 2011
Posts: 231
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Regarding the problem we had above, we have solved it now. We turned the tv off and on again at the main plug and that seemed to solve it. Were happy bunnies again.
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#130 |
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Forum Member
Join Date: Apr 2015
Posts: 176
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Quote:
Regarding the problem we had above, we have solved it now. We turned the tv off and on again at the main plug and that seemed to solve it. Were happy bunnies again.
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#131 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Don't know why but my app won't connect. Click on the programme I want and it just says preparing. I restart tablet but still doesn't come on. Was working earlier.
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#132 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,102
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Quote:
Don't know why but my app won't connect. Click on the programme I want and it just says preparing. I restart tablet but still doesn't come on. Was working earlier.
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#133 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
Have you tried rebooting the SkyQ box (assuming you mean you are trying to access something from the box on your tablet)?
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#134 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,102
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Quote:
I was trying to watch something on my tablet. Clicked on the tv guide located the channel and clicked on the programme but it just says preparing. Everything else seems ok on the box. Tried rebooting router but that didn't fix it. Tried app today and it still does same.
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#135 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
Have you tried rebooting the SkyQ box though, as that is where the program presumably comes from?
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#136 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,102
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Quote:
No I've not tried rebooting box. I've looked in the settings. Under status there are 4 ticks. If there was a problem surely it would show up there?
It might not fix it, but it is always one of the first things i try, reboot everything involved. |
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#137 |
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Forum Member
Join Date: Feb 2010
Posts: 1,512
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Quote:
I spoke too soon ....... here we are with a problem.
The main tv keeps going off and coming back on about every ten minutes and it says 'out of range' , it's really beginning to annoy us. Any ideas why this is happening please? I don't have any problems with the mini upstairs. The mini is switched off now by the plug and the main tv is still doing it. if it was networked that way. does it still do it when the mini is in standby? |
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#138 |
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Forum Member
Join Date: Feb 2010
Posts: 1,512
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Quote:
I was trying to watch something on my tablet. Clicked on the tv guide located the channel and clicked on the programme but it just says preparing. Everything else seems ok on the box. Tried rebooting router but that didn't fix it. Tried app today and it still does same.
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#139 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
who's your broadband with?
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#140 |
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Forum Member
Join Date: Feb 2010
Posts: 1,512
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Quote:
Virgin. I did the reboot and its working now.
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#141 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
is it a super hub 3, 4 or 5? If so Ethernet the hub to the Silver box and all should be good if possible. Super hubs are pretty much the most problematic hubs out there. along with the BT hub 4 and 5
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#142 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Don't know what going on with 5 on catch up. No programmes to download today and only one available from yesterday.
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#143 |
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Forum Member
Join Date: Jan 2002
Posts: 432
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Quote:
Mine is super hub 1. Apparently it's the worst one available. Gone off again. It says to enjoy this service, you need an active WiFi connection which I have. I can still use tablet for internet. I've got Ethernet cable plugged in to box.
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#144 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Quote:
Wifi on the original superhub was notoriously hopeless. Ask them for a SH3.
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#145 |
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Forum Member
Join Date: May 2004
Posts: 67,823
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I have set the pre watershed pin to off but it's still asking me for a pin pre watershed. The sky personage advised that this was now a legal requirement which is bollox as my HD box didn't require a pin prior to pre watershed playback. If this was the case why have the facility to set it to off as an option.
Anyone any ideas please? Very annoying |
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#146 |
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Forum Member
Join Date: Mar 2004
Location: Ely (CB6 - Sandy Heath TX)
Posts: 1,622
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Quote:
I have set the pre watershed pin to off but it's still asking me for a pin pre watershed. The sky personage advised that this was now a legal requirement which is bollox as my HD box didn't require a pin prior to pre watershed playback. If this was the case why have the facility to set it to off as an option.
Anyone any ideas please? Very annoying |
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#147 |
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Forum Member
Join Date: May 2004
Posts: 67,823
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Quote:
It is only a legal requirement for pre-watershed (over the air) programming, not for On Demand content.
It's pointless having an option to turn off pre watershed PIN if I'm going to be asked every time. |
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#148 |
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Forum Member
Join Date: Mar 2005
Location: Wrexham
Posts: 12,102
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Quote:
I have set the pre watershed pin to off but it's still asking me for a pin pre watershed. The sky personage advised that this was now a legal requirement which is bollox as my HD box didn't require a pin prior to pre watershed playback. If this was the case why have the facility to set it to off as an option.
Anyone any ideas please? Very annoying I think it is either an incorrect flag set, or maybe because i downloaded it pre watershed, so treated it the same as a live channel pre watershed. |
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#149 |
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Forum Member
Join Date: Jun 2004
Location: East Midlands
Posts: 15,066
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We have two threads with the same title- http://forums.digitalspy.co.uk/showthread.php?t=2150077
Mods could we please have a merger? |
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#150 |
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Forum Member
Join Date: Jan 2007
Posts: 585
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I've had my Sky Q for just over a week. I've got the Sky Q silver and 2 minis on BT Infinity broadband. So far:
I like both styles of remote that come with it. We use the pad remote to control a mini that is hidden behind a wall mounted TV so no wires. I use a harmony remote for the silver box and it's been great. After a couple of days, I've used Ethernet for all three boxes rather than wifi. It just kept dropping in and out and minis were saying that they couldn't see silver box. Seems better over Ethernet but still occasional issue. I like the new menu system but I have found that we've recorded some rather random programmes accidently. Either that or the Mrs is watching Love Island secretly. She swears not... ![]() I love the fact that it's the same planner no matter where you watch and apparently personalised planners are coming in a future update. All in all, we're pleased so far. |
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