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Old 27-07-2016, 08:02
sodafountain
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That's what i meant by when its available. Obviously it's not gonna download until they've actually aired but even after they aired it didn't automatically download them.
It won't download them after they have aired (if you had watched the previous show earlier), it works by downloading the next episode while you WATCH the current one, if there is no next episode available, it can't download it, and it will not try and download it later in the day when it is available.
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Old 27-07-2016, 14:38
Dave-H
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Yes, that's what I was trying to say earlier too!
It doesn't work like a series link.
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Old 23-08-2016, 21:00
Asian Channel
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my bug is my silver box each morning thinks its not plugged in to the tv tv keeps saying hdmi cec no signal detected then after a reboot all ok done this switch on off each day now
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Old 25-08-2016, 21:19
installeron
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my bug is my silver box each morning thinks its not plugged in to the tv tv keeps saying hdmi cec no signal detected then after a reboot all ok done this switch on off each day now
Try turning off the Cec on your television.
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Old 02-11-2016, 22:16
jkspoff
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Sky Q fails every single day and requires daily reboots. Therefore:

The Sale of Goods Act requires all goods to be:

as described
of satisfactory quality and
fit for purpose
If they're not, the retailer is in breach of contract, giving rise to a claim under the Sale of Goods Act
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Old 03-11-2016, 06:01
Randomguy1
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Sky Q fails every single day and requires daily reboots. Therefore:

The Sale of Goods Act requires all goods to be:

as described
of satisfactory quality and
fit for purpose
If they're not, the retailer is in breach of contract, giving rise to a claim under the Sale of Goods Act
Mines is fine you might have a faulty box.
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Old 03-11-2016, 07:30
ds_reader
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Sky Q fails every single day and requires daily reboots. Therefore:

The Sale of Goods Act requires all goods to be:

as described
of satisfactory quality and
fit for purpose
If they're not, the retailer is in breach of contract, giving rise to a claim under the Sale of Goods Act
How does the sale of goods act apply to equipment you have not bought!?!

You need to take action under the terms of your service agreement.
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Old 03-11-2016, 08:21
sodafountain
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Sky Q fails every single day and requires daily reboots. Therefore:

The Sale of Goods Act requires all goods to be:

as described
of satisfactory quality and
fit for purpose
If they're not, the retailer is in breach of contract, giving rise to a claim under the Sale of Goods Act
Nope, mine does not fail every single day, I think i have had to reboot the mini just the once since I have had it, i've rebooted my Android tablet more times than that.
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Old 03-11-2016, 10:22
kirstiemcnabb
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My Sky Q has been faultless since the launch as has both of my neighbours
You must have a faulty box if its doing it every day
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Old 04-11-2016, 13:11
Stereo Steve
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Only had to reboot my silver box once in months which I think is OK. Mini box has going dead issues but there is a solution in the other thread I started which I admit I haven't tried yet as haven't used the mini much of late.

I do occasionally get no signal to the TV from the silver box but turning off and on again seems to sort this rather than a full boot.

Only ever one failed recording too which was annoying as it was the BTCC finale and I got half of race 1. Bah. I have a BT freeview PVR for backup but the kids had pulled the aerial out of the back. Brilliant. Other than that, recording has been faultless.
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Old 04-11-2016, 13:40
rscott
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Sky Q fails every single day and requires daily reboots. Therefore:

The Sale of Goods Act requires all goods to be:

as described
of satisfactory quality and
fit for purpose
If they're not, the retailer is in breach of contract, giving rise to a claim under the Sale of Goods Act
Sale Of Goods Act doesn't apply to Sky Q for one very simple reason. That Act was replaced in October 2015 before Q was launched.

If you're going to try and post pseudo-legal arguments, at least try to get the basics right..
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Old 05-11-2016, 22:35
hotmat3k
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I won't put full details here (there's a new thread with all that info) but in 3 weeks, 2 boxes. First one exhibited sound drop outs (live, recording or downloaded) whilst continuing picture. Replaced with 2nd box. Exhibited same sound drops but crashes sometimes to a green or purple screen. Remote and standby button become unresponsive so changing channel is impossible. Have to reboot by pulling power cord out.

Along with very poor (and rude customer service), my trust in Sky Q has been diminished some what. Compared to all Sky+HD setups I've seen, none of them have been this bad.
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Old 06-11-2016, 23:05
-GONZO-
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Apart from 1 reset of the Mini needed the day after install my Sky Q setup has been without issue for the most part. The only slight issue was due to having WiiU in the house which caused some interference with the Mini while both were on at the same time due the 5ghz channel the WiiU gamepad is fixed at, changing the Sky Q 5ghz channel fixed the interference with the Mini but still caused glitching on the gamepad.
During the install the Sky guy noticed the WiiU so booked in for a hardwire which was done yesterday and took about 10-15mins to run a Cat-5 cable from the Silver box to the Mini box so now 5ghz has been disabled.
Much better now without having a 7 year old complaining he can't play his games while the Mini is being used.

Just out of interest does anyone know if there's a specific reason why all setup instructions say the pink end of the HDMI cable goes into the box and the black end into TV?
I only ask as noticed the installer originally plugged in the other way around so just wondered if there was a reason behind the pink and black ends?
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Old 06-11-2016, 23:32
webbie
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I think that the pink end goes into the sky q box because they have colour coded all the connections on the rear panel of the sky q box and the hdmi one is pink.
But it won't matter.

https://www.google.co.uk/search?q=sk...70gOZKw8AJM%3A
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Old 08-11-2016, 20:51
BOOTHY2905
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Apart from 1 reset of the Mini needed the day after install my Sky Q setup has been without issue for the most part. The only slight issue was due to having WiiU in the house which caused some interference with the Mini while both were on at the same time due the 5ghz channel the WiiU gamepad is fixed at, changing the Sky Q 5ghz channel fixed the interference with the Mini but still caused glitching on the gamepad.
During the install the Sky guy noticed the WiiU so booked in for a hardwire which was done yesterday and took about 10-15mins to run a Cat-5 cable from the Silver box to the Mini box so now 5ghz has been disabled.
Much better now without having a 7 year old complaining he can't play his games while the Mini is being used.

Just out of interest does anyone know if there's a specific reason why all setup instructions say the pink end of the HDMI cable goes into the box and the black end into TV?
I only ask as noticed the installer originally plugged in the other way around so just wondered if there was a reason behind the pink and black ends?
it doesn't matter which way round it goes. that was originally done for self install boxes to indicate which plug went where. bidirectional so makes no odds
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Old 14-11-2016, 08:20
Stereo Steve
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Anyone get weird pause / rewind /ff bevaviour sometimes, especially with longer recordings? Seems to happen if I ever try to record F1 and watch later. Usual one is to become unresponsive and then start skipping right to the end of the show, which is handy. Not sure if it's the bluetooth remote or the box itself.
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Old 14-11-2016, 11:32
Caxton
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Anyone get weird pause / rewind /ff bevaviour sometimes, especially with longer recordings? Seems to happen if I ever try to record F1 and watch later. Usual one is to become unresponsive and then start skipping right to the end of the show, which is handy. Not sure if it's the bluetooth remote or the box itself.
That Bluetooth controller is a pain far too sensitive and just moving it could get a response I did not want, if I was not careful how I picked it up, or in some cases it would be slow to respond at all.

I just gave up on it and use the manual one, far, far better, though it is a bit small, just wish it was more like my Sky+ one in design and shape, fitted my hand much better
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Old 14-11-2016, 12:04
Stereo Steve
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I prefer the manual one too but the box is in a cupboard which is preferable. Suppose I'll have to put it up on top with the hifi.
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Old 20-11-2016, 17:04
Matt35
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Why do they say press red button on sky sports to see it in UHD when red button isnt available or at least mine it isn't.
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Old 21-11-2016, 11:01
sodafountain
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Why do they say press red button on sky sports to see it in UHD when red button isnt available or at least mine it isn't.
I know in the past I have pressed the red button to watch in UHD.

At the weekend i recorded ManU Arsenal, and started watching about 10 minutes after kick off, with a bit of fast forwarding as I watched, i soon caught up, when it dropped the box onto the live channel, it said press select to watch in UHD, which I did, so don't know if this is a new way of doing it, it's always been like that, or because i dropped into the channel from a recording.
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Old 22-11-2016, 20:34
Matt35
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I know in the past I have pressed the red button to watch in UHD.

At the weekend i recorded ManU Arsenal, and started watching about 10 minutes after kick off, with a bit of fast forwarding as I watched, i soon caught up, when it dropped the box onto the live channel, it said press select to watch in UHD, which I did, so don't know if this is a new way of doing it, it's always been like that, or because i dropped into the channel from a recording.
I was already watching in UHD when it said press red button. I had to go through menu to get it. Sound also doesn't seem great at the moment. It's quite low when people are speaking but if any action starts it's very loud. I've had to increase sound from my centre speaker. Hopefully that doesn't ruin the balance of my sound system.
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Old 23-11-2016, 11:47
B-29
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SkyQ installed yesterday , 2TB and a mini box, so far I am very underwhelmed , picture on my new Panasonic 58" 4K TV is nothing to get excited about, downloaded The Martian in UHD and it seems to be no better than HD , TV is setup , HDMI in correct position but it's nothing special IMPO!
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Old 23-11-2016, 13:05
webbie
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Are you criticising Sky Q or your tv????
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Old 23-11-2016, 15:56
B-29
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Are you criticising Sky Q or your tv????
Try reading my post !
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Old 23-11-2016, 16:24
MeanMint
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SkyQ installed yesterday , 2TB and a mini box, so far I am very underwhelmed , picture on my new Panasonic 58" 4K TV is nothing to get excited about, downloaded The Martian in UHD and it seems to be no better than HD , TV is setup , HDMI in correct position but it's nothing special IMPO!
Daft question but you have set the correct settings to 2160p on the Sky Q box.
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