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Can't get ITV Player to work on HDR 1100S


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Old 03-03-2016, 10:46
LeeCotton
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Join Date: Jun 2003
Location: London, UK
Posts: 19

Hello all. I've got an HDR 1100S, and all is working fine, except I can't get the On Demand ITV Player to work. All other On Demand services are working fine (BBC Iplayer, 4OD, etc), so the network connection is working fine, but when I select the ITV Player, I just get a black screen.

Does anyone know why this is, and what I can do about it?

Thanks for any help.
Lee
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Old 03-03-2016, 11:24
Luis Essex
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Join Date: Oct 2007
Posts: 1,738
I select the ITV Player
ITV Player was replaced by ITV Hub last November on Humax freesat freetime models.
I didn't think these models needed a software update, but is your software up to date?

Does this occur within the freetime menu as well as the catch-up app?

Has ITV Hub/Player ever worked on your box?

Is your registered postcode still in the ITV catchment area?

Was the lack of access at a time one no one else was reporting issues?
http://downdetector.co.uk/problems/itv
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Old 03-03-2016, 12:00
Mickey_T
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Join Date: Feb 2009
Posts: 3,425
Hello all. I've got an HDR 1100S, and all is working fine, except I can't get the On Demand ITV Player to work. All other On Demand services are working fine (BBC Iplayer, 4OD, etc), so the network connection is working fine, but when I select the ITV Player, I just get a black screen.

Does anyone know why this is, and what I can do about it?

Thanks for any help.
Lee
I've had this problem before and a factory reset fixed it. Not sure why it happens but I did remove ITV Player (Ch 903) from the EPG list so that may have been an issue.

Anyway, I did a reset and I just left Ch 903 alone and it's all been ok since.
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Old 03-03-2016, 15:23
grahamlthompson
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Join Date: May 2005
Location: Redditch Worcs
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Barry at MyHumax has just confirmed issue with ITV Hub on 1100S freetime box only. He has notified Humax of the problem.
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Old 04-03-2016, 09:20
Luis Essex
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Barry at MyHumax.org has just reported that it is now working.
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Old 11-03-2016, 21:43
munroster
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Join Date: Jan 2007
Location: West Yorks
Posts: 33
I noticed ITV hub wasn't working about 2 weeks ago on my Humax HDR 1010S, just a black screen when using On demand, ch 903 and the backwards EPG.
I've now done a factory reset and it's working again even if it's a bit of a pain setting up all the recordings again.
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