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New Samsung TV picture fault. |
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#1 |
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Forum Member
Join Date: Jun 2002
Posts: 9,703
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New Samsung TV picture fault.
My Samsung TV has this at the very last part of the right hand side.
There are also horizontal faint white lines across the top and bottom. The software is up to date and the self diagnostic tool didn't cure it, it just gave the information shown in the picture below about contacting them. https://www.google.co.uk/search?q=le...qV6oPYxrzIM%3A Does anybody know if there is anything that I can do without it having to go back? In addition, the Smart Remote sometimes just stops working at all for no reason. It sometimes starts again if I wait a bit, other times I have to unplug the TV to reset it so that it will work again...until the next time! (Which makes me suspect it could be the TV as opposed to the Smart remote) In case it was the remote, however, I tried changing the batteries, but to no avail. Is this normal? |
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#2 |
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Join Date: Apr 2006
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Unfortunately I doubt there's anything you can do without taking the set back for replacement. I would have expected such an issue to be picked up in the factory - guess it must have been a busy day for them and it slipped through the net!
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#3 |
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Join Date: Jun 2002
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Quote:
Unfortunately I doubt there's anything you can do without taking the set back for replacement. I would have expected such an issue to be picked up in the factory - guess it must have been a busy day for them and it slipped through the net!
I'll ask them to come and replace it on Monday, but if this TV model has a history of not responding to the remote control without the plug having to be pulled out all the the time, I might just ask for a refund. |
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#4 |
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Join Date: Jun 2005
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Are you sure you didn't go to the greengrocers and buy a lemon?
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#5 |
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Join Date: Jun 2002
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Beginning to think that I did.
After speaking to Samsung live chat, they wanted me to send proof of purchase. I explained that it was bought from John Lewis over the internet and that I only had an email receipt. They said that was fine and that I could forward that onto them, which I did do. Today, i've received an email back saying that they want me to copy/scan the (non existent) paper receipt and send it to them and that it must contain various pieces of information- all of which is on the JL email receipt that has already been forwarded to them! I've emailed them back to say that if the next email I receive is not helpful, I will not accept a replacement, will require a refund and will use another manufacturer. Are Samsung CS usually this dense? Unless they're based abroad and can hardly speak English, it's an English name, but that means nothing... |
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#6 |
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Join Date: Oct 2002
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Quote:
Are Samsung CS usually this dense? Unless they're based abroad and can hardly speak English, it's an English name, but that means nothing... |
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#7 |
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Yes Samsung CS are next to useless. But then again LG's CS are too.
Do you know what Panasonic CS and TV's are like? |
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#8 |
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Oh no, I thought that Samsung and LG were the best TV brands!
Do you know what Panasonic CS and TV's are like? From what I've heard Panasonic have had issues with capacitors. I've never used their CS. The UHD TV I saw in the shop had a lovely picture though. |
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#9 |
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Join Date: Oct 2005
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Quote:
I explained that it was bought from John Lewis over the internet and that I only had an email receipt. They said that was fine and that I could forward that onto them, which I did do. .. what the heck are you talking to samsung for , its a new tv bought from JL you should be speaking to John Lewis
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#10 |
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Quote:
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what the heck are you talking to samsung for , its a new tv bought from JL you should be speaking to John Lewis ![]() |
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#11 |
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Join Date: Oct 2005
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Quote:
I've dropped John Lewis an email too, they won't be open until Monday, so I thought I'd contact Samsung in the meantime for advice. With hindsight this wasn't a good idea...
You should have Phoned tech support they are open on a weekend! John Lewis Technical Support line Call 03301 230 106 for after sales queries on an electrical or technology product, 8am - 9pm weekdays, 8am - 8pm Saturdays and 10am - 6pm Sundays. (Call charges vary according to service provider.) Please have your model number available. http://www.johnlewis.com/customer-se...n#cq-i-contact |
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#12 |
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Join Date: Apr 2006
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Quote:
Oh no, I thought that Samsung and LG were the best TV brands!
Quote:
Do you know what Panasonic CS and TV's are like? |
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#13 |
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Cheers
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#14 |
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Join Date: Oct 2005
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i stand to be corrected on this,
but my belief is that. Only the CX400 range, CR430 and C300 are made by Vestel, Everything else is a Panasonic TV.
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#15 |
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Quote:
i stand to be corrected on this,
but my belief is that. Only the CX400 range, CR430 and C300 are made by Vestel, Everything else is a Panasonic TV. |
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#16 |
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Quote:
TV wise they are good brands, I'm talking about Customer Services in relation to Samsung and LG.
From what I've heard Panasonic have had issues with capacitors. I've never used their CS. The UHD TV I saw in the shop had a lovely picture though. |
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#17 |
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Quote:
Not aware of any particular capacitor issues with Panasonic. We do a boat load of Samsung capacitor replacements on power supplies on relatively young products. We do carry out powers supply repairs on older Panasonic DVD/HDD recorders but these tend to be a few years old.
I like Sony as a make but wasn't keen on their android operating system for their TVs. My Samsung UHD TV has mild banding, just a bit annoying on panning scenes. |
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#18 |
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Quote:
I like Sony as a make but wasn't keen on their android operating system for their TVs.
![]() The first TV I've ever bought!!. |
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#19 |
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Join Date: Nov 2008
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Quote:
I've just bought one
![]() The first TV I've ever bought!!. Life's Good(but not LG) |
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#20 |
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Join Date: Oct 2002
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Quote:
I've just bought one
![]() The first TV I've ever bought!!. |
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#21 |
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That's good, will be interesting to hear how you get on with the Android OS.
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#22 |
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Quote:
I've installed a LOT of these sets, they have lot's of nice features and options - in particular I like that you can disable all the inputs you don't use from the AV button, including Freeview and Analogue.
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#23 |
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So is Sony generally accepted as the best brand?
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#24 |
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Quote:
So is Sony generally accepted as the best brand?
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#25 |
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Quote:
I've heard they don't have Picture In Picture yet, but were due a firmware update that would allow it?
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what the heck are you talking to samsung for
but my belief is that. Only the CX400 range, CR430 and C300 are made by Vestel, Everything else is a Panasonic TV.