Just had a call from a survey company (BDRC Continental), following up a call from a while ago (when I was still a customer but was waiting out my notice period). The offer was of a £30 in vouchers, by taking part in a 30 minute phone survey, subject to pre-qualification.
The first question was, was I the person who called to cancel?. Yes.
The second question was, had I ever phoned to cancel before?. Yes.
At this point I was told that they could go no further, as Sky is only looking to talk to people who have never called up to cancel before. That rather suggests they are talking about people who call up to negotiate a discount every year!!
So, no £30 for me, but when I said I'd been a customer since the analogue days in the 90s, he did say he would feedback to Sky and they could make an exception.
Somehow I doubt it, but hey ho.