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Sky Not Doing Deals Anymore? |
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#1301 |
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Forum Member
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,741
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Quote:
Cheers
. I think I will wait as I am quite happy to walk away right now ( just don't tell my kids ). You never know, I might get a decent Sky Q offer ![]() |
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#1302 |
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Join Date: Jun 2014
Posts: 393
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Quote:
Ask most football fans if they would be willing to give up their Sky even if the price increased by another £50 a month starting next year. Most will answer no and would find a way to fund the massive price hike.
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#1303 |
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Forum Member
Join Date: Jul 2003
Location: Essex
Posts: 3,858
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I don't think their sales operation would ever be able to adapt to a situation where they weren't permitted to discount - they would have no tools to retain customers, and losing customers, with no prospect of bonuses, is not something any sales force would cope with.
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#1304 |
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Forum Member
Join Date: Jun 2011
Location: England, E.Midlands & London
Posts: 7,692
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Makes me laugh trotting out the claims of scaling back discounts. Id love to see this claim in the form of a link. It may well be true but im yet to see proof.
And people who actually believe Sky or any other service provider will 'scale back discounting' is living on another planet! It would cost them literally millions in revenue every single year and no company can afford that loss on their books, not even @aurichie's beloved Sky! He only trots out the claims because he's admitted he hasn't ever had a discount from them and thinks we're all basically scum for taking an offer. Also, Sky's best offers always come a week before cut off and into being cut off. It is worth the wait. Being offered 11% off was just insulting. |
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#1305 |
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Forum Member
Join Date: Apr 2002
Location: Lancashire
Posts: 216
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Quote:
Just been on live chat, and have kept on my TV Bundle (Boxsets + Cinema).
Am getting 60% off for 12 months, on a rolling monthly deal, + £50 account credit. So the TV bundle is £22.40/month with no tie-in. Happy enough with that - I did mention seeing 75% offers + credits, which is when he offered the £50. So in 11 months, we do it all again! ![]() |
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#1306 |
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Forum Member
Join Date: Dec 2004
Posts: 5,060
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Quote:
Makes me laugh trotting out the claims of scaling back discounts. Id love to see this claim in the form of a link. It may well be true but im yet to see proof. .....
Quote:
..... Churn for the quarter was 10.7%, reflecting our decision to limit discounts; we believe this impacts the quarter by around 10,000 additional customers churning. .....
https://corporate.sky.com/documents/...%20release.pdf(page 3) In Q4 15/16 (year to 30/6/16) they said: Quote:
.... In addition, we continued to limit retention discounts, and we also communicated to customers a TV price rise in the order of 4-5%, which took effect from June. Together these factors contributed to an 11.2% churn rate in the UK and Ireland. ......
https://corporate.sky.com/documents/...%20release.pdf(page 6) Note, that the "decision to limit discounts"- as stated by Sky in Q3 & Q4 of 15/16- contributed to rising churn (cancellations): Q4 14/15 9.8% Q1 15/16 9.8% Q2 15/16 10.2% Q3 15/16 10.7% Q4 15/16 11.2% Thus, there are clear signs of customer resistance to limiting of discounts, in my opinion, and that Sky are dependent on discounting to retain its current pay-tv market share of 63%, including Now TV (per Ofcom's 2016 Communications Market Report). They did try to limit discounts/ discount levels earlier in 2016, but in my view, this was testing customer resolve at the margins, rather than a substantial shift in policy. The reintroduction of 75% discounts further suggests that they've found resistance. Last edited by gs1 : 07-12-2016 at 23:46. Reason: clarity |
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#1307 |
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Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,010
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Many people are seeking to cut expenditures, so unless you're a hard-core sports fan, I think cutting Sky would be one of the first things to go.
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#1308 |
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Forum Member
Join Date: Mar 2011
Location: Aylesbury
Posts: 14
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Hi If you go (preferably on a PC) into sky.com, log in and then look under your My Sky/My Package, then scroll down the screen to I'm thinking of changing my subscription, click on Want to change something else? Please contact us. choose (1)topic as Sky Tv, then (2) category cancel Sky TV (3) Chat online with our Sky experts - you then go into a q and when they get around to you that is where to discuss - I will say, i went on there yesterday to see if they could offer me anything above the 60% off showing on my sky box (but did not tell them this) and the best the "advisor" or whatever they cal themselves would offer me was 20% off for 10 months - due to be cut off on 10/12 so will cal them and take up the offer and see if i can get anything else on top, so good luck Quote:
I obtained my last deal, which ran out last month, by ringing Sky. I don't like haggling over the phone and so I'm interested that you achieved your deal by live chat. Only problem is that I'm not sure where this chat is. I've tried looking at the forum through my sky and can't see anything. Please can you point me in the right direction? Thanks
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#1309 |
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Forum Member
Join Date: Jul 2002
Location: Newcastle upon Tyne
Posts: 1,243
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I obtained my last deal, which ran out last month, by ringing Sky. I don't like haggling over the phone and so I'm interested that you achieved your deal by live chat. Only problem is that I'm not sure where this chat is. I've tried looking at the forum through my sky and can't see anything. Please can you point me in the right direction? Thanks
https://advisor.sky.com/chat-window....itecatAccounts[0]=bskybskyhc&sitecatAccounts[1]=bskybskyhcincl&sitecatAccounts[2]=bskybnetworkglobal&sitecatAccounts[3]=bskybeexperienceglobal&sitecatAccounts[4]=bskybskyhc&sitecatAccounts[5]=bskybskyhcincl&sitecatAccounts[6]=bskybnetworkglobal&sitecatAccounts[7]=bskybeexperienceglobal I'm the same, feels easier doing this sort of thing via chat, than over the phone. The 60% offer was already on my account, but I got them to add the credit and rolling contract via chat. |
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#1310 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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Cinema and Box Sets
I'm trying to find away to bring down my Sky bill to under £100 a month - I have Sky Talk, fibre broadband and everything on Sky TV HD except Sports, which I cancelled a few months ago.
I'm thinking of getting rid of movies but does anyone know if that also mean no box sets? Any advice much appreciated. |
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#1311 |
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Forum Member
Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,741
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Quote:
I'm trying to find away to bring down my Sky bill to under £100 a month - I have Sky Talk, fibre broadband and everything on Sky TV HD except Sports, which I cancelled a few months ago.
I'm thinking of getting rid of movies but does anyone know if that also mean no box sets? Any advice much appreciated. |
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#1312 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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Thanks for that. I'll check which contract I'm on but I think it's a rolling one. Do I have to just cancel Movies or Sky itself?
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#1313 |
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Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,741
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Quote:
Thanks for that. I'll check which contract I'm on but I think it's a rolling one. Do I have to just cancel Movies or Sky itself?
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#1314 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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OK, thanks for that. I can't tell from 'My Sky' whether I'm on a rolling or 12 month contract - I've been with Sky for donkey's years!
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#1315 |
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Join Date: Sep 2011
Location: 🇬🇧
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OK, thanks for that. I can't tell from 'My Sky' whether I'm on a rolling or 12 month contract - I've been with Sky for donkey's years!
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#1316 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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OK thanks, will do. Much appreciate the advice.
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#1317 |
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Join Date: Sep 2011
Location: 🇬🇧
Posts: 60,741
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Quote:
OK thanks, will do. Much appreciate the advice.
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#1318 |
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Forum Member
Join Date: Dec 2004
Posts: 5,060
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Quote:
Ask most football fans if they would be willing to give up their Sky even if the price increased by another £50 a month starting next year. Most will answer no and would find a way to fund the massive price hike.
Similarly, many compromises exist in tv viewing by combining Sky Sports and/or BT Sport subscriptions, Now TV passes, with "free" sources. Jeremy Darroch recently pointed to a changing trend in how sport was being watched- particularly by younger viewers: Quote:
...... “The commitment to watch the whole game is lower,” he said, with some watching on their mobiles for shorter bursts. ......
https://www.ft.com/content/d4fa6a30-...3-bb8207902122A handful of the "big" first pick matches, live, remain a factor for some, but in the event of your imaginary £50 per month Sky Sports price rise, I've little doubt that the majority of Sky Sports subscribers would cancel and that BT would be the largest beneficiary. The current level of discounting by Sky- as noted in this thread- is a reflection of the resistance amongst a proportion of Sky's customer base, that already exists at current pricing levels. |
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#1319 |
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Forum Member
Join Date: Jan 2012
Posts: 5,099
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Quote:
I think that you underestimate the willingness of football fans to compromise. Some of the most avid football fans compromise- be it when they decide whether to attend occasional matches, buy a season ticket, or attend away games.
Similarly, many compromises exist in tv viewing by combining Sky Sports and/or BT Sport subscriptions, Now TV passes, with "free" sources. Jeremy Darroch recently pointed to a changing trend in how sport was being watched- particularly by younger viewers: https://www.ft.com/content/d4fa6a30-...3-bb8207902122 A handful of the "big" first pick matches, live, remain a factor for some, but in the event of your imaginary £50 per month Sky Sports price rise, I've little doubt that the majority of Sky Sports subscribers would cancel and that BT would be the largest beneficiary. The current level of discounting by Sky- as noted in this thread- is a reflection of the resistance amongst a proportion of Sky's customer base, that already exists at current pricing levels. Both BT and Sky continue to focus most on live sports in their war. It's an area of the business that doesn't translate well to time-shifting viewing habits, on demand, people don't want delayed coverage - they want it live. And football fans especially are addicted to the drug. |
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#1320 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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What about the Android box solution? Kodi + an app like Sportsmania will, I understand, do the trick as far as Premier League is concerned.
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#1321 |
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Forum Member
Join Date: Jan 2012
Posts: 5,099
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Quote:
What about the Android box solution? Kodi + an app like Sportsmania will, I understand, do the trick as far as Premier League is concerned.
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#1322 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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I know quite a few people who have got it. My brother-in-law showed it to me and I reckon I could easily set it up if I felt so inclined - and I'm 66, so it should be a doddle for younger people. But I agree with you about dodgy streams, although it's seems a bit of a grey area.http://www.pcadvisor.co.uk/feature/p...legal-3640854/
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#1323 |
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Forum Member
Join Date: Nov 2005
Posts: 4,684
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The thing with these Kodi boxes is that they're so unreliable. I go to my friends house occasionally on a Saturday afternoon and he'll try and find a stream for the match. Often spend quite a while trying to find a decent stream and even then you get the occasional buffering. I suppose it's that vs paying whatever ludicrous amount Sky feel like charging.
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#1324 |
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Forum Member
Join Date: Nov 2003
Posts: 263
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My pal tells me Sportsmania is £50 a year and has very reliable streams from BPL themselves, as well as NBC etc.
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#1325 |
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Forum Member
Join Date: Dec 2004
Posts: 5,060
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Quote:
Both BT and Sky continue to focus most on live sports in their war. .......
Sky's traditional tv subscription base is widely considered to be falling (in the absence of separate reporting by Sky). Limiting of discounts has contributed to additional churn (cancellations) when tested. Sky hold 63% of the pay-tv market, but only through heavy discounting of the least loyal proportion and via flexible purchases through Now TV. So, all the evidence exists in current customer behaviour, in my opinion, that a price increase of £50 per month would be resisted by a significant proportion of the traditional subscription customer base. The room for price growth of £50 per month, as you suggested, no doubt exists, but only for a minority of subscribers, in my opinion. Sky Q could have been an opportunity to segment the customer base to cater for those customers. However, it appears that Sky have decided that the existing "mass market" approach is what works best for them. |
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. I think I will wait as I am quite happy to walk away right now ( just don't tell my kids ). 


