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Sky Not Doing Deals Anymore?


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Old 03-05-2016, 13:40
d'@ve
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I got a call from sky yesterday. They have offered me a deal, my monthly bill is £46 and some pence. This includes the June price rise. I have had to sign a new 12 month contract, which isnt really an issue.

So it does look like deals are available.
They certainly are, because I cancelled on Saturday and had an immediate 50% off offer sitting on my online account. I do mean immediate - and this was after giving 6 weeks notice to cancel because my previous deal expired this month.

It's not as good as last year's offer I took though, because there is now a 12 month contract renewal and of course, a price rise to come.
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Old 03-05-2016, 15:59
LOSG
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Just logged in to My Sky and I no longer have the 35% off, and it's gone up to 50%. I assume it's automated as it ties in with my billing cycle.

https://www.dropbox.com/s/q2zusqese0...rcent.jpg?dl=0

Unfortunately my mind is now made up, but it's safe to say they're still doing deals.
I've got 23 days left and the service app is still only showing 35% off for 12 months for me. Annoying as I'm happy to renew once it gets to 50%.

Does anyone know if the offers go down at certain points as opposed to up? If it does reach the point where I'm offered 50% off I wouldn't mind waiting a couple of months before I accept the offer but don't want to risk it going back down to 35%!
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Old 03-05-2016, 16:17
Boozyuzi
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I was 35% off on my Sky Service app with about 22 days to go.

Logged onto My Sky today and got 50% off and £50 cashback.. Family Pack, Sky Sports HD and 1 x Multiscreen for £43.55. 12 month contract.
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Old 03-05-2016, 16:49
DragonQ
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I've got 23 days left and the service app is still only showing 35% off for 12 months for me. Annoying as I'm happy to renew once it gets to 50%.

Does anyone know if the offers go down at certain points as opposed to up? If it does reach the point where I'm offered 50% off I wouldn't mind waiting a couple of months before I accept the offer but don't want to risk it going back down to 35%!
I got something through the post saying I could get 50% off and £50 credit (same deal as I'm on now) through My Sky. When I went online, it only had the 35% off deal. Maybe you need to use their chat function to get the actual deal offered?
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Old 03-05-2016, 18:31
aurichie
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It looks like the hefty discounting is continuing as normal on the legacy platform then.

I still think Sky Q will remain a distinct premium brand without anything like the same discounting. But we won't know until some of us have run down our 18 month minimum terms.
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Old 03-05-2016, 18:39
Zeropoint1
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It looks like the hefty discounting is continuing as normal on the legacy platform then.

I still think Sky Q will remain a distinct premium brand without anything like the same discounting. But we won't know until some of us have run down our 18 month minimum terms.
How is Sky+ HD and the older SD boxes a legacy platform? I'm pretty sure that due to the extremely high prices they are asking for Sky Q that a single box Sky+HD will be the standard service for at least the next five to ten years in the majority of satellite pay TV homes.
The vast majority of people probably couldn't even tell you what Sky Q was.
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Old 03-05-2016, 19:20
jonmorris
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But then they'll miss all that fluid viewing...
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Old 03-05-2016, 20:12
Zeropoint1
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But then they'll miss all that fluid viewing...
I do sometimes wonder if a few people actually wake up spouting marketing terms from the companies they worship.

'ZZZZ....fluid viewing, believe in better, Retina Display, no turning back... All hail Lord Murdoch all hail the mighty Jobs'
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Old 03-05-2016, 20:13
Spruce
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But then they'll miss all that fluid viewing...
Had that last night watching Chelsea v Spurs.
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Old 03-05-2016, 20:14
Dips
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I've got 23 days left and the service app is still only showing 35% off for 12 months for me. Annoying as I'm happy to renew once it gets to 50%.

Does anyone know if the offers go down at certain points as opposed to up? If it does reach the point where I'm offered 50% off I wouldn't mind waiting a couple of months before I accept the offer but don't want to risk it going back down to 35%!
My month's notice finished last week. The best offer I got whilst in the final month was 50% via the app. Now that the month is up there is no offer in the app but on the My Sky website I can still get the 50% off. They aren't offering any credit like a couple of other people are getting though.

Once they start offering credit I will re-sign up.
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Old 03-05-2016, 21:54
aurichie
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I do sometimes wonder if a few people actually wake up spouting marketing terms from the companies they worship.

'ZZZZ....fluid viewing, believe in better, Retina Display, no turning back... All hail Lord Murdoch all hail the mighty Jobs'
Retina display is Apple marketing.

Fluid Viewing is a real thing. Yes it's how Sky chooses to market the technology but it is significant and very valuable to the service. I see nothing wrong with savvy consumers using the term when sharing their own Sky Q experiences and opinions.
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Old 03-05-2016, 22:40
jonmorris
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Fluid viewing is NOT a real thing. I am truly amazed you think otherwise!
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Old 03-05-2016, 23:45
ShaunIOW
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I gave my 31 days notice to cancel Sky TV yesterday because my 50% off offer ends in August, but the football season is over at the end of the month - I might have kept it till August if it wasn't for the £4.50 price hike in June. It'll be interesting to see if I get any new offer, but tbh I'm not that bothered if I don't.
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Old 04-05-2016, 00:05
mjdj1689
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Where do you find these offers , as I have cancelled my Sky and I have got no offers ?
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Old 04-05-2016, 01:43
Zeropoint1
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Fluid viewing is NOT a real thing. I am truly amazed you think otherwise!
That's the problem here. There are certain posters who have an almost unnatural obsession with big companies and feel their loyalty will be rewarded by paying full price, never even contemplating a discount, repeating the marketing information as gospel.

Yes, I admit Sky is very good at what they do, they have a great selection of channels and probably more than anybody else. But they are also extremely expensive for even the most basic of SD packages, the SD picture quality is poor at best and even the basic ability to record requires another payment to Sky.

I can see the pros and cons but there are those here who believe that 'fluid viewing' is a special feature that Sky invented, despite being repeatedly told that Now TV, Netflix, Amazon Instant Video and others offer the same feature. That Sky Q seems to be unique in it's offer of the as yet unavailable 4K service.

I certainly Believe In Better - Better prices, better offers, 4K, free HD, no contracts, sports and movies without a basic package, recording for free, hassle free cancellation.

Anyway I'm watching The Big Bang Theory in HD on Netflix for a mere £7.49 a month without adverts on the living room tv, but as it's late I'm going to 'fluid view' it on my PS4 in the bedroom picking up in the same spot I pressed stop. Both I should add in 1080P not the 1080i that Sky offer due to their poor boxes being unable to work in 1080P that even the cheapest Freesat boxes can use.

As I say it's no longer 1989 anymore or even 1998 and Sky are no longer the only 'the best' Times have changed but there are certain posters who either work for Sky or have a blind obsession that some iPhone owners have. I was once told an iPhone is better 'because it's an iPhone'
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Old 04-05-2016, 01:57
mred2000
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Where do you find these offers , as I have cancelled my Sky and I have got no offers ?
Sky website account info pages, Sky app on Android and iOS, Sky Interactive services on your Sky box...
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Old 04-05-2016, 03:21
Zeropoint1
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It's good to hear heavy discounting is going to be a thing of the past. It isn't fair that many of us are paying full price while others get massive discounts every year just by threatening to cancel.

The launch of Sky Q should give the company the ideal opportunity to position themselves as a premium brand. Premium brands do not slash their prices 50%-60% a year (Apple is a good example).
Hmm, so we should all be grateful to pay Sky full price and presumably bow and scrape to Lord Murdoch, yet you said we should negotiate with Sky to get a good deal
From 2012

http://forums.digitalspy.co.uk/showthread.php?t=1973108&page=2

'Sky is a business. Businesses are generally willing to negotiate on price. I guarantee Sky negotiates hard in the deals it does with rights-holders. I see no problem with consumers doing the same with Sky, especially when Sky is openly willing to negotiate with customers.

People are saving hundreds of pounds of year through having the ability to negotiate a little, and being willing to invest 20 minutes in a phonecall. If you think this makes these people clowns, well it would explain why you're paying full price and seem delighted to be doing so.

I can promise you, many of these people negotiating discounted deals could easily afford to pay full price. But why would they when they know they can get a much better deal with a minimal investment in time?'
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Old 04-05-2016, 07:29
daleski75
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Hmm, so we should all be grateful to pay Sky full price and presumably bow and scrape to Lord Murdoch, yet you said we should negotiate with Sky to get a good deal
From 2012

http://forums.digitalspy.co.uk/showthread.php?t=1973108&page=2

'Sky is a business. Businesses are generally willing to negotiate on price. I guarantee Sky negotiates hard in the deals it does with rights-holders. I see no problem with consumers doing the same with Sky, especially when Sky is openly willing to negotiate with customers.

People are saving hundreds of pounds of year through having the ability to negotiate a little, and being willing to invest 20 minutes in a phonecall. If you think this makes these people clowns, well it would explain why you're paying full price and seem delighted to be doing so.

I can promise you, many of these people negotiating discounted deals could easily afford to pay full price. But why would they when they know they can get a much better deal with a minimal investment in time?'
That's a bit of a 180 I wonder what changed his opinion so much since then?
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Old 04-05-2016, 07:45
soulboy77
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...Yes, I admit Sky is very good at what they do, they have a great selection of channels and probably more than anybody else. But they are also extremely expensive for even the most basic of SD packages, the SD picture quality is poor at best and even the basic ability to record requires another payment to Sky...
Hat's off to Sky's marketing arm. They are fantastic at what they do. I'm still amazed at that amount of money people will pay each month to have Sky, when each household actually only watches a handful of the provided channels that are not free to air.
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Old 04-05-2016, 08:04
dearmrman
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Hat's off to Sky's marketing arm. They are fantastic at what they do. I'm still amazed at that amount of money people will pay each month to have Sky, when each household actually only watches a handful of the provided channels that are not free to air.
Just goes to show how poor FTA actually is then, thankfully FTA isn't the only option and we have choice, and that doesn't have to be just Sky.
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Old 04-05-2016, 08:16
sodafountain
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Hmm, so we should all be grateful to pay Sky full price and presumably bow and scrape to Lord Murdoch, yet you said we should negotiate with Sky to get a good deal
From 2012

http://forums.digitalspy.co.uk/showthread.php?t=1973108&page=2
Actually, it was June 2014, not 2012, so less than (just) 2 years ago
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Old 04-05-2016, 08:40
aurichie
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That's a bit of a 180 I wonder what changed his opinion so much since then?
I still don't have a problem with people negotiating themselves a better deal.

It's the now widespread abuse of threatening to cancel every year knowing they'll get a big discount without ever losing the service. There are big threads all over the Internet of people engaging in this practice. I don't think people should be able to get away with doing this every year repeatedly. In the past, you would be cut off after threatening to cancel a second year in a row. And you'd have to wait many months for an offer in the post to come back to Sky for a small discount.
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Old 04-05-2016, 09:17
daleski75
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I still don't have a problem with people negotiating themselves a better deal.

It's the now widespread abuse of threatening to cancel every year knowing they'll get a big discount without ever losing the service. There are big threads all over the Internet of people engaging in this practice. I don't think people should be able to get away with doing this every year repeatedly. In the past, you would be cut off after threatening to cancel a second year in a row. And you'd have to wait many months for an offer in the post to come back to Sky for a small discount.
But surely it's better for Sky to keep a customer even at a discount than lose them completely? And if so then what's the harm?

If sky turn around and say after 2 years of discounts they won't offer them anymore then that's up to the end user to then decide what they want to do.

In this day and age everyone has to fight to get a better deal be it for car insurance, gas and electric or your mobile phone and I do not see why Sky should be excluded from this.
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Old 04-05-2016, 09:39
DragonQ
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I still don't have a problem with people negotiating themselves a better deal.

It's the now widespread abuse of threatening to cancel every year knowing they'll get a big discount without ever losing the service. There are big threads all over the Internet of people engaging in this practice. I don't think people should be able to get away with doing this every year repeatedly. In the past, you would be cut off after threatening to cancel a second year in a row. And you'd have to wait many months for an offer in the post to come back to Sky for a small discount.
If you don't think people should be able to get away with it, then complain to Sky. They are the ones who have adopted a business model whereby the costs are so low per customer that it's better to offer them a large discount to stay than it is to let them go. A business model, I might add, that generates over £1bn profit per year, even with all the customer discounts.
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Old 04-05-2016, 09:39
aurichie
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But surely it's better for Sky to keep a customer even at a discount than lose them completely? And if so then what's the harm?

If sky turn around and say after 2 years of discounts they won't offer them anymore then that's up to the end user to then decide what they want to do.

In this day and age everyone has to fight to get a better deal be it for car insurance, gas and electric or your mobile phone and I do not see why Sky should be excluded from this.
At the end of the day it's Sky's business decision. I don't agree with it, I think it's unfair on those who pay an ever-increasing full price, but ultimately Sky have clearly decided they will take whatever they can get from those who are playing the cancel game every year for the time being.

It's a complex balancing act for sure and I don't pretend to have all the data that presumably led them down this new path. But my gut instinct is they are devaluing the brand, and they are worrying about a customer exodus that is never going to happen due to all the rights they have locked up. I'm sure Sky saw some terrifying emerging trend out of big data analytics that after 3 months disconnected customers were far more likely to refuse to take up a new deal when finally offered, and so it was better to keep people connected to Sky with a deal before cancellation.

I'm more interested in what the move to leased equipment means about future plans. What I think it means is those who want to keep getting huge discounts every year will not be able to make their move to the future with Sky Q. That we're going to see a two-tier service where people who want 50% off each year won't receive Sky Q and have to stay on the legacy platform. Eventually UHD should tempt many more people over to pay full price I think, but we haven't even started broadcasting in UHD yet.
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