• TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
  • Follow
    • Follow
    • facebook
    • twitter
    • google+
    • instagram
    • youtube
Hearst Corporation
  • TV
  • MOVIES
  • MUSIC
  • SHOWBIZ
  • SOAPS
  • GAMING
  • TECH
  • FORUMS
Forums
  • Register
  • Login
  • Forums
  • Gadgets
  • Mobile Phones
EE 2G/3G/4G Discussion Thread (Part 2)
<<
<
116 of 155
>>
>
japitts
29-09-2016
Had a very bad few months with EE here - both phones in the house are Orange-branded and maybe that's part of the problem... but one legacy OUK 2G/3G site a mile or so away has been suffering from sleeping-cell on 3G periodically (twice, for a fortnight at a time). The end result is that all calls are blocked and data sessions timeout if you're camped on the offending cell.

The web status page never shows a fault, and despite having 2 x IM cases open with CS (one after the other), I don't think that official fault-reporting routes have actually got anywhere. It seems that there are massive holes in the faults process where legacy-OUK sites are concerned.

I'm looking to move both phones across to EE shortly, and I know the long-term solution is for the site to be MBNL'd for 3G...but in my 13-odd years with Orange, I am still very close to considering a move if the site falls over again. CS say all the right things but ultimately seem powerless to do anything.
Synthetic42
29-09-2016
Originally Posted by lozzauk85:
“Just downloaded the 3.5.3 updated to my OnePlus 3. Utterly shocked - but VoLTE is working. VoLTE Icon appeared on the top of the screen and phone does not switch back to 3G when making calls

See screenshot: http://i.imgur.com/SRCyXzo.png”

Interesting, good to see VoLTE being supported on more generic devices!
Stereo Steve
29-09-2016
Here's a lovely kick in the knackers. Took out a 24 month contract with EE at £38 for 25GB and unlimited calls. Asked the guy at the time if I could add sharing sims and he said 'Yeah, no problem, just call us when you are ready'. He even said they were £10 when they are £12.

So today I phone up and ask for one.

'Can't do that as it's a promotional plan, you'll have to pay £52 a month plus the £12 sharing fee per SIM'.

I was NOT told at the time that I was on a promotion. It was tagged as 'Best Selling Plan' on the EE business site. There is another one on there at the moment. Where does it say it's a promotion? I was NOT told by the salesman that I would have to pay full whack to add a sharing SIM.

What a dirty low down trick. I was never told I was on a promotional rate, I ordered online and that was that. I got a call back from a chatty fukker saying I could add SIMS willy nilly.

It was part of the reason I went with EE in the first place to be honest, so we could share the plan. Now I'm told I need to stump up £14 a month more in order to do that.

Con trick. Rip off. I've been lied to and I shall require answers.
Stereo Steve
29-09-2016
@Bookey, the lady I spoke to said she would listen to the calls 'for training purposes'. That is obviously required but where does that leave me?

I reckon you can listen to the calls too and you are welcome. All I want is what was offered. There was certainly no mention of extra charges. I'm sure this can be sorted out quite amicably.

I reckon EE need to make it clear that the 'Best seller' tariff is actually a promo rate and that you get nothing else without losing the promo.
jonmorris
29-09-2016
Sounds like a letter to the executive office if you don't get any joy. Problem with doing a deal in a store (I assume?) is that you have no recording or record of what was said.

I was somewhat scared when I signed up to the £32.99/34.99 (can't remember now) 16GB plan, discounted to £19.99 and down to £16.49 with another account, that I was going to pay the lower rate as the contract said the full price. I got him to write on the contract the lower price agreed.
Stereo Steve
29-09-2016
Originally Posted by jonmorris:
“Sounds like a letter to the executive office if you don't get any joy. Problem with doing a deal in a store (I assume?) is that you have no recording or record of what was said.

I was somewhat scared when I signed up to the £32.99/34.99 (can't remember now) 16GB plan, discounted to £19.99 and down to £16.49 with another account, that I was going to pay the lower rate as the contract said the full price. I got him to write on the contract the lower price agreed.”

I ordered online and received a follow up call to confirm I was alive and solvent. During this call I asked about sharing and was told it was all fine and to give them a bell. At no point (i think) was I told I was on a promo rate so would have to go to 'full rate' to add sharing sims. Just to call back and it would be sorted.

I think EE need to make very clear on their website that 'Best Seller' actually means 'Promo' and even then that you will have to move to a standard tariff to add standard add ons. Bit of a rip off if you ask me.
jonmorris
29-09-2016
There is hopefully a recording then.

When I had an issue with Three, they first said the recording was lost. I then contacted their executive office and they, shock horror, found it and honoured the deal.

If you were told by someone you could get another SIM for just £12 (or £10 exc VAT) then they should honour it.
jonmorris
29-09-2016
Just had a weird text from EE:

"Hi Jonathan. Good news! Next week superfast 4GEE is coming to Hatfield. Whilst this is happening you may notice a short interruption to your normal service in your area. We'll aim to complete work within a day and when we are done you'll see the 4G icon on your phone. More info at http://discover.ee.co.uk/fQ1Ej1z6"

I thought it might mean Cat 9 was coming, although I think it already has but I don't have a compatible device, but - no - it's saying 4G!

I had 4G here when I had a review SIM a few weeks before the official launch. I've got 4G+ now with speeds of up to 140Mbps!
Stereo Steve
29-09-2016
Originally Posted by jonmorris:
“There is hopefully a recording then.

When I had an issue with Three, they first said the recording was lost. I then contacted their executive office and they, shock horror, found it and honoured the deal.

If you were told by someone you could get another SIM for just £12 (or £10 exc VAT) then they should honour it.”

I think it's £12 ex VAT from the online rate card but sure I was told £10. Anyway, I can claim VAT and £2 is not the issue.

Issue is I think I have been deceived online and during a sales call. I've committed to paying £912 for my phone and connection over 24 months and have just bought a £429 sim free iPhone SE for my wife assuming I would be able to add it on to my contract for £12 a month and now I'm told I can't.
Stereo Steve
29-09-2016
How do I call the EE business team? I'm sure they can sort this for me.
Broken Hope
29-09-2016
Got my fastest ever speed on EE today, I wonder if anywhere else in Notts is faster.

http://www.speedtest.net/my-result/i/1798705484
beans0ntoast
29-09-2016
Originally Posted by jonmorris:
“Just had a weird text from EE:

"Hi Jonathan. Good news! Next week superfast 4GEE is coming to Hatfield. Whilst this is happening you may notice a short interruption to your normal service in your area. We'll aim to complete work within a day and when we are done you'll see the 4G icon on your phone. More info at http://discover.ee.co.uk/fQ1Ej1z6"

I thought it might mean Cat 9 was coming, although I think it already has but I don't have a compatible device, but - no - it's saying 4G!

I had 4G here when I had a review SIM a few weeks before the official launch. I've got 4G+ now with speeds of up to 140Mbps!”

That was strange! I got the same text as you, just a few days/weeks ago, saying that there would be 4G in Wellingborough. Trouble is, Wellingborough already had/has 4G (and up to 90Mbps, from my tests) and my mast was already upgraded to 4G (albeit single speed).
What they really meant, were that they were doing the old Orange masts in the area, since the Wellingborough/Irchester Orange mast on the A45 bridge over the railway tracks, has now been upgraded to the EE code with new panels. I think it could be a prime candidate for 800MHz, but I'll have to wait and see.
Gigabit
29-09-2016
With the OnePlus 3 now seemingly supporting EE VoLTE, is it possible that the carrier doesn't have to specifically target the device for VoLTE to work? I can't believe EE spent time trying to make this device work; a device they don't sell.
jonmorris
29-09-2016
That's the idea.

Saw on Twitter that someone got an update for their P9 today and now has VoLTE on Three. I am hoping this will also mean EE support too, but no update for mine as yet.

Looks like VoLTE support for Android is now part of a plan by the operators. About. God. Damn. Time.
Gigabit
29-09-2016
What about WiFi Calling? Can any device be made to support that also?
natbike
30-09-2016
In an effort to never here about why 3G is the greatest or anything more about S4's...
Beans buy this:

http://www.hotukdeals.com/deals/z5-c...gn=Daily%2BHot
Stereo Steve
30-09-2016
https://www.youtube.com/watch?v=FN9mktgYZJ8
Minardi
30-09-2016
[/Delurk]

Spending too much time in my tractor lately...

Been about ready to brain someone at EE of late, shocking call performance. Taking up to 10 minutes to get a line out at times. Very few calls coming through, just piles of missed call texts. Very poor service.

BUT.

Get in tonight to be offered a software update and shock of shocks, VoLTE has been enabled on my G5! It's rather good isn't it?

Catching up with the times now...

As you were everyone..

[/relurk]
beans0ntoast
30-09-2016
Originally Posted by natbike:
“In an effort to never here about why 3G is the greatest or anything more about S4's...
Beans buy this:

http://www.hotukdeals.com/deals/z5-c...gn=Daily%2BHot”

Sounds like a good deal! I'm guessing the Z5 Compact has a microSD card slot and VoLTE? As well as possibly 3G/4G only mode?

Originally Posted by Stereo Steve:
“https://www.youtube.com/watch?v=FN9mktgYZJ8”

Nope, you won't see me blending my S4 anytime soon!
Ed3925
30-09-2016
Originally Posted by beans0ntoast:
“Sounds like a good deal! I'm guessing the Z5 Compact has a microSD card slot and VoLTE? As well as possibly 3G/4G only mode?”

Hi,

RE Sony devices, EE state on their website:

VoLTE is available on...

Sony Xperia X, X Compact, Z5, Z5 Premium and Z5 Compact - bought directly from EE in one of our stores, online at ee.co.uk, or through our telesales team.

If you purchased the Z5 Compact elsewhere, I assume you'd need to flash EE ROM in order to access VoLTE.

I just flashed EE ROM to my unlocked Samsung S7 Edge so that I could use VoLTE. It works really well.

And yes, the Z5 compact has an SD card slot.

I doubt it has a 3g/4g only mode. Not sure how the Z5 stacks up in terms of staying on 4g, I've not used this phone. The S7 Edge is exceptionally keen on 4g, even if the signal is very weak. My older HTC phone prefers 2g or 3g when the 4g signal is weak. Different devices clearly differ in this respect. The latest Huawei and LG phones are supposed to be good at staying on 4g. The Samsung S6 is poor in this respect, something that they've fixed for the S7.
natbike
01-10-2016
Originally Posted by beans0ntoast:
“Sounds like a good deal! I'm guessing the Z5 Compact has a microSD card slot and VoLTE? As well as possibly 3G/4G only mode?”

Yes, yes. Also Wi-Fi calling. It can do 4g only mode as well as a few others.

Flashing EE firmware is also very simple. Just download and install the Sony flash app, select the EE UK firmware from the list, then plug in the phone via USB and click go. No unlocking/routing required.
Heanor_Man31
01-10-2016
Originally Posted by Broken Hope:
“Got my fastest ever speed on EE today, I wonder if anywhere else in Notts is faster.

http://www.speedtest.net/my-result/i/1798705484”

Somewhat jealous of these speeds... only managed around 83 down with o2 so far.
Minardi
01-10-2016
Originally Posted by Ed3925:
“ Different devices clearly differ in this respect. The latest Huawei and LG phones are supposed to be good at staying on 4g. The Samsung S6 is poor in this respect, something that they've fixed for the S7.”

Compared to my old Lumia, my new LG G5 loses 4G far far quicker.
mrgs12
01-10-2016
Can a telegraph pole style 2G mast be upgraded to 2/3/4G ? This is the planning application for my small town it mentions MBNL but no upgrade to the telegraph pole, the coverage is quite poor from it anyway so upgrade is hardly the the best description.https://www.stroud.gov.uk/apps/plann...#searchResults
David_bl1
01-10-2016
Originally Posted by mrgs12:
“Can a telegraph pole style 2G mast be upgraded to 2/3/4G ? This is the planning application for my small town it mentions MBNL but no upgrade to the telegraph pole, the coverage is quite poor from it anyway so upgrade is hardly the the best description.https://www.stroud.gov.uk/apps/plann...#searchResults”

The application explains why the mast isn't being changed:

"The site is located within the Cotswold AONB .... this Article 2 (3) land designation is sensitive and for this reason the upgrade is extremely minor and the mast not being altered. The present 8m replica telegraph pole will not be swapped out or changed in any aspect as part of this application and the proposed minor cabinet is located within the existing stock proof fencing"

If the antenna isn't being changed, then depending on the antenna currently being used (probably 1800Mhz single band) then this site may become 2G/4G only (1800MHz). The application seems to suggest the work is only to add 4G.

There are quite a few 2G/4G-only masts appearing on EE.
<<
<
116 of 155
>>
>
VIEW DESKTOP SITE TOP

JOIN US HERE

  • Facebook
  • Twitter

Hearst Corporation

Hearst Corporation

DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK

© 2015 Hearst Magazines UK is the trading name of the National Magazine Company Ltd, 72 Broadwick Street, London, W1F 9EP. Registered in England 112955. All rights reserved.

  • Terms & Conditions
  • Privacy Policy
  • Cookie Policy
  • Complaints
  • Site Map