Had a very bad few months with EE here - both phones in the house are Orange-branded and maybe that's part of the problem... but one legacy OUK 2G/3G site a mile or so away has been suffering from sleeping-cell on 3G periodically (twice, for a fortnight at a time). The end result is that all calls are blocked and data sessions timeout if you're camped on the offending cell.
The web status page never shows a fault, and despite having 2 x IM cases open with CS (one after the other), I don't think that official fault-reporting routes have actually got anywhere. It seems that there are massive holes in the faults process where legacy-OUK sites are concerned.
I'm looking to move both phones across to EE shortly, and I know the long-term solution is for the site to be MBNL'd for 3G...but in my 13-odd years with Orange, I am still very close to considering a move if the site falls over again. CS say all the right things but ultimately seem powerless to do anything.
The web status page never shows a fault, and despite having 2 x IM cases open with CS (one after the other), I don't think that official fault-reporting routes have actually got anywhere. It seems that there are massive holes in the faults process where legacy-OUK sites are concerned.
I'm looking to move both phones across to EE shortly, and I know the long-term solution is for the site to be MBNL'd for 3G...but in my 13-odd years with Orange, I am still very close to considering a move if the site falls over again. CS say all the right things but ultimately seem powerless to do anything.




