|
||||||||
EE 2G/3G/4G Discussion Thread (Part 2) |
![]() |
| Thread Tools | Search this Thread |
|
|
#2876 |
|
Forum Member
Join Date: Apr 2001
Posts: 427
|
Had a very bad few months with EE here - both phones in the house are Orange-branded and maybe that's part of the problem... but one legacy OUK 2G/3G site a mile or so away has been suffering from sleeping-cell on 3G periodically (twice, for a fortnight at a time). The end result is that all calls are blocked and data sessions timeout if you're camped on the offending cell.
The web status page never shows a fault, and despite having 2 x IM cases open with CS (one after the other), I don't think that official fault-reporting routes have actually got anywhere. It seems that there are massive holes in the faults process where legacy-OUK sites are concerned. I'm looking to move both phones across to EE shortly, and I know the long-term solution is for the site to be MBNL'd for 3G...but in my 13-odd years with Orange, I am still very close to considering a move if the site falls over again. CS say all the right things but ultimately seem powerless to do anything. |
|
|
|
|
Please sign in or register to remove this advertisement.
|
|
|
#2877 |
|
Forum Member
Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
|
Quote:
Just downloaded the 3.5.3 updated to my OnePlus 3. Utterly shocked - but VoLTE is working. VoLTE Icon appeared on the top of the screen and phone does not switch back to 3G when making calls
![]() See screenshot: http://i.imgur.com/SRCyXzo.png |
|
|
|
|
|
#2878 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
Here's a lovely kick in the knackers. Took out a 24 month contract with EE at £38 for 25GB and unlimited calls. Asked the guy at the time if I could add sharing sims and he said 'Yeah, no problem, just call us when you are ready'. He even said they were £10 when they are £12.
So today I phone up and ask for one. 'Can't do that as it's a promotional plan, you'll have to pay £52 a month plus the £12 sharing fee per SIM'. I was NOT told at the time that I was on a promotion. It was tagged as 'Best Selling Plan' on the EE business site. There is another one on there at the moment. Where does it say it's a promotion? I was NOT told by the salesman that I would have to pay full whack to add a sharing SIM. What a dirty low down trick. I was never told I was on a promotional rate, I ordered online and that was that. I got a call back from a chatty fukker saying I could add SIMS willy nilly. It was part of the reason I went with EE in the first place to be honest, so we could share the plan. Now I'm told I need to stump up £14 a month more in order to do that. Con trick. Rip off. I've been lied to and I shall require answers. |
|
|
|
|
|
#2879 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
@Bookey, the lady I spoke to said she would listen to the calls 'for training purposes'. That is obviously required but where does that leave me?
I reckon you can listen to the calls too and you are welcome. All I want is what was offered. There was certainly no mention of extra charges. I'm sure this can be sorted out quite amicably. I reckon EE need to make it clear that the 'Best seller' tariff is actually a promo rate and that you get nothing else without losing the promo. |
|
|
|
|
|
#2880 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
|
Sounds like a letter to the executive office if you don't get any joy. Problem with doing a deal in a store (I assume?) is that you have no recording or record of what was said.
I was somewhat scared when I signed up to the £32.99/34.99 (can't remember now) 16GB plan, discounted to £19.99 and down to £16.49 with another account, that I was going to pay the lower rate as the contract said the full price. I got him to write on the contract the lower price agreed. |
|
|
|
|
#2881 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
Quote:
Sounds like a letter to the executive office if you don't get any joy. Problem with doing a deal in a store (I assume?) is that you have no recording or record of what was said.
I was somewhat scared when I signed up to the £32.99/34.99 (can't remember now) 16GB plan, discounted to £19.99 and down to £16.49 with another account, that I was going to pay the lower rate as the contract said the full price. I got him to write on the contract the lower price agreed. I think EE need to make very clear on their website that 'Best Seller' actually means 'Promo' and even then that you will have to move to a standard tariff to add standard add ons. Bit of a rip off if you ask me. |
|
|
|
|
|
#2882 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
|
There is hopefully a recording then.
When I had an issue with Three, they first said the recording was lost. I then contacted their executive office and they, shock horror, found it and honoured the deal. If you were told by someone you could get another SIM for just £12 (or £10 exc VAT) then they should honour it. |
|
|
|
|
#2883 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
|
Just had a weird text from EE:
"Hi Jonathan. Good news! Next week superfast 4GEE is coming to Hatfield. Whilst this is happening you may notice a short interruption to your normal service in your area. We'll aim to complete work within a day and when we are done you'll see the 4G icon on your phone. More info at http://discover.ee.co.uk/fQ1Ej1z6" I thought it might mean Cat 9 was coming, although I think it already has but I don't have a compatible device, but - no - it's saying 4G! I had 4G here when I had a review SIM a few weeks before the official launch. I've got 4G+ now with speeds of up to 140Mbps! |
|
|
|
|
#2884 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
Quote:
There is hopefully a recording then.
When I had an issue with Three, they first said the recording was lost. I then contacted their executive office and they, shock horror, found it and honoured the deal. If you were told by someone you could get another SIM for just £12 (or £10 exc VAT) then they should honour it. Issue is I think I have been deceived online and during a sales call. I've committed to paying £912 for my phone and connection over 24 months and have just bought a £429 sim free iPhone SE for my wife assuming I would be able to add it on to my contract for £12 a month and now I'm told I can't. |
|
|
|
|
|
#2885 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
How do I call the EE business team? I'm sure they can sort this for me.
|
|
|
|
|
|
#2886 |
|
Forum Member
Join Date: Jan 2014
Location: Nottingham
Posts: 314
|
Got my fastest ever speed on EE today, I wonder if anywhere else in Notts is faster.
http://www.speedtest.net/my-result/i/1798705484 |
|
|
|
|
|
#2887 |
|
Inactive Member
Join Date: Dec 2015
Posts: 932
|
Quote:
Just had a weird text from EE:
"Hi Jonathan. Good news! Next week superfast 4GEE is coming to Hatfield. Whilst this is happening you may notice a short interruption to your normal service in your area. We'll aim to complete work within a day and when we are done you'll see the 4G icon on your phone. More info at http://discover.ee.co.uk/fQ1Ej1z6" I thought it might mean Cat 9 was coming, although I think it already has but I don't have a compatible device, but - no - it's saying 4G! I had 4G here when I had a review SIM a few weeks before the official launch. I've got 4G+ now with speeds of up to 140Mbps! What they really meant, were that they were doing the old Orange masts in the area, since the Wellingborough/Irchester Orange mast on the A45 bridge over the railway tracks, has now been upgraded to the EE code with new panels. I think it could be a prime candidate for 800MHz, but I'll have to wait and see. |
|
|
|
|
|
#2888 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
With the OnePlus 3 now seemingly supporting EE VoLTE, is it possible that the carrier doesn't have to specifically target the device for VoLTE to work? I can't believe EE spent time trying to make this device work; a device they don't sell.
|
|
|
|
|
|
#2889 |
|
Forum Member
Join Date: Jul 2002
Location: a land filled with trolls
Posts: 12,014
|
That's the idea.
Saw on Twitter that someone got an update for their P9 today and now has VoLTE on Three. I am hoping this will also mean EE support too, but no update for mine as yet. Looks like VoLTE support for Android is now part of a plan by the operators. About. God. Damn. Time. |
|
|
|
|
#2890 |
|
Forum Member
Join Date: Aug 2014
Location: United Kingdom
Posts: 2,876
|
What about WiFi Calling? Can any device be made to support that also?
|
|
|
|
|
|
#2891 |
|
Forum Member
Join Date: May 2011
Posts: 471
|
In an effort to never here about why 3G is the greatest or anything more about S4's...
Beans buy this: http://www.hotukdeals.com/deals/z5-c...gn=Daily%2BHot |
|
|
|
|
|
#2892 |
|
Forum Member
Join Date: Jul 2004
Posts: 1,376
|
|
|
|
|
|
|
#2893 |
|
Forum Member
Join Date: Sep 2011
Location: Midlands
Posts: 502
|
[/Delurk]
Spending too much time in my tractor lately... Been about ready to brain someone at EE of late, shocking call performance. Taking up to 10 minutes to get a line out at times. Very few calls coming through, just piles of missed call texts. Very poor service. BUT. Get in tonight to be offered a software update and shock of shocks, VoLTE has been enabled on my G5! It's rather good isn't it? Catching up with the times now... As you were everyone.. [/relurk] |
|
|
|
|
|
#2894 |
|
Inactive Member
Join Date: Dec 2015
Posts: 932
|
Quote:
In an effort to never here about why 3G is the greatest or anything more about S4's...
Beans buy this: http://www.hotukdeals.com/deals/z5-c...gn=Daily%2BHot Quote:
Nope, you won't see me blending my S4 anytime soon!
|
|
|
|
|
|
#2895 |
|
Forum Member
Join Date: Sep 2016
Posts: 97
|
Quote:
Sounds like a good deal! I'm guessing the Z5 Compact has a microSD card slot and VoLTE? As well as possibly 3G/4G only mode?
RE Sony devices, EE state on their website: VoLTE is available on... Sony Xperia X, X Compact, Z5, Z5 Premium and Z5 Compact - bought directly from EE in one of our stores, online at ee.co.uk, or through our telesales team. If you purchased the Z5 Compact elsewhere, I assume you'd need to flash EE ROM in order to access VoLTE. I just flashed EE ROM to my unlocked Samsung S7 Edge so that I could use VoLTE. It works really well. And yes, the Z5 compact has an SD card slot. I doubt it has a 3g/4g only mode. Not sure how the Z5 stacks up in terms of staying on 4g, I've not used this phone. The S7 Edge is exceptionally keen on 4g, even if the signal is very weak. My older HTC phone prefers 2g or 3g when the 4g signal is weak. Different devices clearly differ in this respect. The latest Huawei and LG phones are supposed to be good at staying on 4g. The Samsung S6 is poor in this respect, something that they've fixed for the S7. |
|
|
|
|
|
#2896 |
|
Forum Member
Join Date: May 2011
Posts: 471
|
Quote:
Sounds like a good deal! I'm guessing the Z5 Compact has a microSD card slot and VoLTE? As well as possibly 3G/4G only mode?
Flashing EE firmware is also very simple. Just download and install the Sony flash app, select the EE UK firmware from the list, then plug in the phone via USB and click go. No unlocking/routing required. |
|
|
|
|
|
#2897 |
|
Forum Member
Join Date: Jun 2016
Posts: 399
|
Quote:
Got my fastest ever speed on EE today, I wonder if anywhere else in Notts is faster.
http://www.speedtest.net/my-result/i/1798705484 |
|
|
|
|
|
#2898 |
|
Forum Member
Join Date: Sep 2011
Location: Midlands
Posts: 502
|
Quote:
Different devices clearly differ in this respect. The latest Huawei and LG phones are supposed to be good at staying on 4g. The Samsung S6 is poor in this respect, something that they've fixed for the S7.
|
|
|
|
|
|
#2899 |
|
Forum Member
Join Date: May 2013
Posts: 93
|
Can a telegraph pole style 2G mast be upgraded to 2/3/4G ? This is the planning application for my small town it mentions MBNL but no upgrade to the telegraph pole, the coverage is quite poor from it anyway so upgrade is hardly the the best description.https://www.stroud.gov.uk/apps/plann...#searchResults
|
|
|
|
|
|
#2900 |
|
Forum Member
Join Date: Mar 2014
Posts: 118
|
Quote:
Can a telegraph pole style 2G mast be upgraded to 2/3/4G ? This is the planning application for my small town it mentions MBNL but no upgrade to the telegraph pole, the coverage is quite poor from it anyway so upgrade is hardly the the best description.https://www.stroud.gov.uk/apps/plann...#searchResults
"The site is located within the Cotswold AONB .... this Article 2 (3) land designation is sensitive and for this reason the upgrade is extremely minor and the mast not being altered. The present 8m replica telegraph pole will not be swapped out or changed in any aspect as part of this application and the proposed minor cabinet is located within the existing stock proof fencing" If the antenna isn't being changed, then depending on the antenna currently being used (probably 1800Mhz single band) then this site may become 2G/4G only (1800MHz). The application seems to suggest the work is only to add 4G. There are quite a few 2G/4G-only masts appearing on EE. |
|
|
|
![]() |
|
All times are GMT. The time now is 17:27.





