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Cannot do update on my iPad


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Old 28-03-2016, 18:59
Loobs72
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My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?
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Old 28-03-2016, 19:00
Stig
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My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?
Is it on the Internet?

Have you tried restarting the iPad by holding down the power and home buttons?
Have you tried rebooting your router?
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Old 28-03-2016, 19:27
Andrew1954
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My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?
Yes, I had this problem. There's a problem with 9.3 apparently which Apple are addressing. In the mean time I followed the instructions on this page to delete the update. http://www.walesonline.co.uk/whats-o...nable-11102444
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Old 28-03-2016, 20:19
Loobs72
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Yes, I had this problem. There's a problem with 9.3 apparently which Apple are addressing. In the mean time I followed the instructions on this page to delete the update. http://www.walesonline.co.uk/whats-o...nable-11102444
I don't think I have installed the software update at all and it isn't showing in the list so do I need to do this? I really want to avoid losing all my wifi passwords if I can.

Did you get yours updated in the end?
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Old 28-03-2016, 20:25
trevvytrev21
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Having the exact same problem with my iPhone. Says I'm not connected to the Internet to complete the update, even though I am. I've restarted a couple of times, a few re-attempts but no joy, OP.
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Old 28-03-2016, 20:52
chrisjr
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If you have iTunes installed on a computer you should be able to update the iPad using that. Just plug the iPad into the computer and fire up iTunes (if it doesn't start automatically) Once it has connected to your iPad it should tell you there is an update available and prompt to install it.

The computer downloads the update and copies it over to the iPad so should get round this issue with doing on the iPad itself.
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Old 28-03-2016, 21:02
Andrew1954
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I don't think I have installed the software update at all and it isn't showing in the list so do I need to do this? I really want to avoid losing all my wifi passwords if I can.

Did you get yours updated in the end?
Yes, I've been able to now. I followed steps in section 4 of that link I gave you. I deleted the downloaded iOS 9.3 yesterday. After I did this I checked for updates and interestingly it told me there weren't any, yet my iPad was still running on the old iOS 9.2 whatever it was. I think that's because Apple pulled the update because of problems.

Anyway, I've re-downloaded the update this evening and it's installed ok.

At no point did I have to change wifi passwords. I did need to put my iCloud password in though to activate iOS 9.3

Hope that helps.
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Old 30-03-2016, 06:13
Loobs72
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I'm still unable to install the update
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Old 30-03-2016, 12:46
trevvytrev21
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I followed the directions given via that webpage upthread, but there wasn't anything to delete. Restarted iPhone and the update is now installing okay. Good luck with yours OP.
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Old 30-03-2016, 22:32
Loobs72
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I followed the directions given via that webpage upthread, but there wasn't anything to delete. Restarted iPhone and the update is now installing okay. Good luck with yours OP.
Have restarted my iPad many times but still won't install and there is no update to delete
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Old 31-03-2016, 07:00
Stig
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My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?
Which version iPad is it? There were problems with the latest update on earlier models.
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Old 31-03-2016, 20:01
victorslot
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So do you have it backed up and do you have all your passwords documented somewhere?

No gizmo is guaranteed to be 100% reliable and you must have some sort of backup ether through iCloud or iTunes.

Assuming you have all the above and it's not working how you want it then reset it and start again from scratch.
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Old 31-03-2016, 21:44
Stig
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As per another thread, there is now an updated version of iOS 9.3 available which may fix the problem.
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Old 02-04-2016, 07:45
Andrew1954
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I'm still unable to install the update
Have you checked if there's a new update to down load?
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Old 02-04-2016, 10:36
Loobs72
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Yay just managed to get it installed
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Old 02-04-2016, 16:21
ppaupy
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I installed the latest update on Ipad mini...but it doesnt have the night time dimmer thing on it...should it be?
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Old 02-04-2016, 16:31
dragonrapide
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I have 6s and have today updated through itunes. I thought it would enable 3d touch for the setting app but the shortcut does not work, just get taken to usual settings page.
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