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Cannot do update on my iPad
Loobs72
28-03-2016
My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?
Stig
28-03-2016
Originally Posted by Loobs72:
“My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?”

Is it on the Internet?

Have you tried restarting the iPad by holding down the power and home buttons?
Have you tried rebooting your router?
Andrew1954
28-03-2016
Originally Posted by Loobs72:
“My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?”

Yes, I had this problem. There's a problem with 9.3 apparently which Apple are addressing. In the mean time I followed the instructions on this page to delete the update. http://www.walesonline.co.uk/whats-o...nable-11102444
Loobs72
28-03-2016
Originally Posted by Andrew1954:
“Yes, I had this problem. There's a problem with 9.3 apparently which Apple are addressing. In the mean time I followed the instructions on this page to delete the update. http://www.walesonline.co.uk/whats-o...nable-11102444”

I don't think I have installed the software update at all and it isn't showing in the list so do I need to do this? I really want to avoid losing all my wifi passwords if I can.

Did you get yours updated in the end?
trevvytrev21
28-03-2016
Having the exact same problem with my iPhone. Says I'm not connected to the Internet to complete the update, even though I am. I've restarted a couple of times, a few re-attempts but no joy, OP.
chrisjr
28-03-2016
If you have iTunes installed on a computer you should be able to update the iPad using that. Just plug the iPad into the computer and fire up iTunes (if it doesn't start automatically) Once it has connected to your iPad it should tell you there is an update available and prompt to install it.

The computer downloads the update and copies it over to the iPad so should get round this issue with doing on the iPad itself.
Andrew1954
28-03-2016
Originally Posted by Loobs72:
“I don't think I have installed the software update at all and it isn't showing in the list so do I need to do this? I really want to avoid losing all my wifi passwords if I can.

Did you get yours updated in the end?”

Yes, I've been able to now. I followed steps in section 4 of that link I gave you. I deleted the downloaded iOS 9.3 yesterday. After I did this I checked for updates and interestingly it told me there weren't any, yet my iPad was still running on the old iOS 9.2 whatever it was. I think that's because Apple pulled the update because of problems.

Anyway, I've re-downloaded the update this evening and it's installed ok.

At no point did I have to change wifi passwords. I did need to put my iCloud password in though to activate iOS 9.3

Hope that helps.
Loobs72
30-03-2016
I'm still unable to install the update
trevvytrev21
30-03-2016
I followed the directions given via that webpage upthread, but there wasn't anything to delete. Restarted iPhone and the update is now installing okay. Good luck with yours OP.
Loobs72
30-03-2016
Originally Posted by trevvytrev21:
“I followed the directions given via that webpage upthread, but there wasn't anything to delete. Restarted iPhone and the update is now installing okay. Good luck with yours OP.”

Have restarted my iPad many times but still won't install and there is no update to delete
Stig
31-03-2016
Originally Posted by Loobs72:
“My iPad keeps telling me there is a software update but every time I try to install it it says I am not connected to the Internet so to retry or remind later but same just keeps happening over and over.

Can anyone help?”

Which version iPad is it? There were problems with the latest update on earlier models.
victorslot
31-03-2016
So do you have it backed up and do you have all your passwords documented somewhere?

No gizmo is guaranteed to be 100% reliable and you must have some sort of backup ether through iCloud or iTunes.

Assuming you have all the above and it's not working how you want it then reset it and start again from scratch.
Stig
31-03-2016
As per another thread, there is now an updated version of iOS 9.3 available which may fix the problem.
Andrew1954
02-04-2016
Originally Posted by Loobs72:
“I'm still unable to install the update”

Have you checked if there's a new update to down load?
Loobs72
02-04-2016
Yay just managed to get it installed
ppaupy
02-04-2016
I installed the latest update on Ipad mini...but it doesnt have the night time dimmer thing on it...should it be?
dragonrapide
02-04-2016
I have 6s and have today updated through itunes. I thought it would enable 3d touch for the setting app but the shortcut does not work, just get taken to usual settings page.
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