It says it's for a second line only but some people on HotUKDeals have managed to get this Deal as their main line only.

Following upgrading online last night to the 16GB offer, I phoned to ask when it would swap over to the new plan, and he said it should have automatically, so he said he could do it now in the phone, went through all the T&C, and it failed, he tried twice more and still failed to swap to the new plan and said there must be something wrong with my account but he can't understand what. Then someone said over his shoulder "that happened to me earlier", so he put me on hold, then came back said he'd just been speaking to his manager and apparently all day they've been having issues upgrading people to new sim only plans if they are already on an old sim only plan...

He said that they have to wait until it's fixed and he will try to do it again tomorrow without me having to phone again, he said if they can't do it over the next two days they will get back in touch

He seemed nice, and conscientious so I have no reason to doubt him, but there is a little part of me worrying there's just something wrong with my account and he just wanted to get me off the phone so it wasn't his problem.

All it needs is manager override. I have to do that all the time when changing customers plans when on sim only. It's not a new thing.

Oh, well what do you think I should do? do you not think there was actually a system problem?

It's not a system problem as such. I'd ring again

I might tomorrow evening, if not Wednesday. He was saying the manager said it was an IT issue that they had reported and waiting to be fixed.

Did anyone find out if the 16GB price plan remains at a fixed £19 a month then after the 12 months?

When I spoke to EE support this morning, they said the discounts on my 16gb £34.99 pm plan (ie 10% off and also £15 off pm) would continue for the life of the plan, ie open ended. However i will take this with a large pinch of salt as others have been informed that the discounts only apply for 12 months. I guess i will find out after 12 months!

I just got two. One ordered online (still waiting for SIM) and one yesterday in store. Both £16.49 on same account, although the fact EE doesn't show the discount on paperwork in store was worrying. They hand wrote it on!

Last week I was told in store the rate was for 12 months only but now they say it's for life*. I assume they were confused due to the last promo being time limited.

* subject to RPI increase.

Yes, I guess depending on your account history it may be possible to actually get this rate on an existing account without getting a new line. I read on Twitter that someone managed to do this.

TBH thats better, at least you know its legit and has to be honoured. When using Enable (Orange), I generally would write all over the printed documented and got me and the customer to initial, just so they understood what they were getting. I should imagine its still routine even now to this day.

It's weird that EE and Vodafone have systems that don't allow discounts to be clearly shown. The VF method involves a discount applied daily, so you start the month with a future bill at the high price and it then reduces to the correct amount at the end!

Suffice to say, customer services and shop staff must waste so much time telling people not to worry and it's 'normal'.

Can I just confirm whether I can get this 16GB deal for an existing account ? As a subsidiary question what's the chances if that account is a business plan ?

I did, on a personal 12 month SIM only plan which had gone over the initial period.

I'm in the same situation: 12-month SIM-only plan that had finished. Went online to upgrade to the £19.99 16 GB SIM-only plan last week. The web site said it was sending me a new SIM. I'm still waiting for it to arrive, but I'm wondering if that's correct. Surely I don't need a new SIM just to change plans?

That's what happened to me, it's a standard email and incorrect information. I will DM you a number to call and tell them you upgraded online but it hasn't gone through yet and give them the order number on that email. Let me know how you get on because there was an issue with mine (as mentioned in my posts above) and I'm still waiting for the upgrade to happen and as plymouthbloke1974 says I might need to call them again.

Just called again, they tried again and still saying there is a fault, asked them is there nothing a manager can do to push it through, and he said no.

I can see my account started on the 3rd April, but I still haven't had the SIM. I do hope that I'm not actually being billed until I activate the SIM, as they said 3-5 days and tomorrow is day 5.

It's annoying I may not get the SIM in time for me getting the Huawei P9 tomorrow at the launch event, but fingers crossed I'll have it waiting when I get back on the doormat.

I wish I'd got that in a store too now, as I didn't realise that you could get these existing customer promotions from a shop.

(As an aside, the sales guy in the store was a right Jack the Lad and seemed most impressed by his sales techniques on other customers as I waited, but when I got chatting about 800MHz 4G and VoLTE he looked at me like I was talking Japanese!!)

Finally got my upgrade sorted tonight to the 16GB £19.99 offer. Showing as the £34.99 plan, but 2 add-ons for "£5 Loyalty" and £10 Loyalty"... So I'm presuming and hoping my bill will be correct.

One strange thing I've noticed is "unlimited UK minutes" has disappeared from the app and the website when looking at my allowances which is a little odd, unlimited messages is still there. It does still mention unlimited minutes in my plan details on the website though, so hope it isn't dodgy.

My old T-Mobile account showed my loyalty discounts like this for a year when I took out a special offer... Then they got removed!

I hope I don't lose my existing loyalty discounts. I get £14 off a month on my MBB SIM, and now two new plans have been added. I did get a text saying I'm getting 10% off on one, but have yet to see about any other discounts added.

I guess I won't know until I get my first bill.

Edit: Just been on to my EE account and it has 3 phones on one account. All well and good. MBB account shows my two discounts (£10 and £4). The two phone ones show as £34.99 and with only multiline discount.. no other discounts.

Should I be worried?!

plymouthbloke1974 did you confirm if this discounted offer is permanent?

I have also got an NHS code which brings it down to £15.99.

Still on contract with Vodafone and I just want to see if it is worth taking the offer now, rather than waiting until November. I am not happy with their mediocre service in Brighton and their quirks (WiFi calling only for voice calls, calls over 3G falling instantly to 2G with no reason, no/limited 3G throughput when a voice call is active etc)

I wouldn't worry until the PDF bill is generated. I had a MBB SIM for 12 months that was half price and the website always showed it full price, never discounted - but the bill was right every month.

I've also upgraded to this 16gb plan, but did it online (from the old 10gb plan); and the final email I received from the store has this magic phrase:
"Your price plan cost and discount will be displayed on your first bill."

I saved to PDF the web page and order acknowledgement that show the discounted price.

As an existing EE customer just at the 12month renewal time I asked for a deal and was offered this 16GB for £19.99 which is same as new customer deal. I asked for PAC. Next day retentions called and offered me £15.99 for 18GB + U/L voice txt which I accepted. My plan is actually showing as £25 / 10GB with £10 loyalty discount and 8GB free UK data add on.

I get double speed so does that mean I'm an extra customer as I can't see any Euro free roaming listed on my account?

Just a reminder that today is the last day of the 16GB offer for £16.49. I ended up getting two new sims, but I couldn't upgrade my main number because last June I called them and they changed me to 6GB for free - well, free at the time but it now means I am paying 23.99 for 6GB but my wife is paying 16.49 for 16GB, and I am the one that uses data !