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Fell out with EE, ended DD, can I keep my number? |
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#1 |
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Forum Member
Join Date: Mar 2016
Posts: 487
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Fell out with EE, ended DD, can I keep my number?
Posting on behalf of a friend.
They have ended the DD, but are still in contract. EE said they will chase for money. Their phone which they are still paying for broke, EE would not do anything, and the person can only afford the monthly payments, not to repair or buy a new phone. Anyway, they want to switch to another network, does anyone know if EE will give over the number, or can they refuse as he has debt with them? Thanks. |
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#2 |
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Join Date: Aug 2005
Posts: 68,710
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Quote:
Anyway, they want to switch to another network, does anyone know if EE will give over the number, or can they refuse as he has debt with them?
Thanks. Quote:
The only reasons why a provider can refuse to give a PAC are: http://ask.ofcom.org.uk/help/telephone/refuse_PAC
the number does not belong to the customer of the losing mobile provider the account for that number has been terminated the account holder has died a PAC has already been issued and is still valid the customer has not adequately proved that he or she is the legitimate account holder. Your provider cannot refuse to issue a PAC if you have any outstanding bills or charges to pay. These charges should be included in your final bill after the port has taken place. You should then settle them as agreed in your contract. |
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#3 |
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Join Date: Oct 2004
Posts: 14,645
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It's worth pointing out of course that ending the direct debit doesn't end any obligations or responsibilities you have with that company - they can still try to chase you for the money in other ways. Cancelling/porting the number won't end this
Better to take it through all the formal routes first, like a formal written complaint and then going to the ombudsman |
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#4 |
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Forum Member
Join Date: Mar 2016
Posts: 487
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Thanks guys,
He knows its going to be debt to his name, but he will switch over first and then sort it out, he wants nothing more to do with EE. |
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#5 |
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Forum Member
Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,383
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Quote:
Posting on behalf of a friend.
They have ended the DD, but are still in contract. EE said they will chase for money. Their phone which they are still paying for broke, EE would not do anything, and the person can only afford the monthly payments, not to repair or buy a new phone. Anyway, they want to switch to another network, does anyone know if EE will give over the number, or can they refuse as he has debt with them? Thanks. |
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#6 |
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Forum Member
Join Date: Aug 2006
Location: 🇬🇧
Posts: 1,362
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What exactly is wrong with the phone?
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#7 |
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Forum Member
Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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Yes surly try and resolve the issue. He may be able to use consumer laws to resolve the issue with the phone, however just not paying is not a smart move.
He could find it hard to get a contract elsewhere otherwise. |
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#8 |
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Join Date: Oct 2004
Posts: 14,645
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Another thing to point out of course is that the phone is only part of the product - the rest being the actual phone service itself, which presumably EE are providing just fine even if the supplied phone does not work (as you could move the SIM to any other phone).
So they will unquestionably want to be paid for services rendered |
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#9 |
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Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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Your friend really needs to pursue this through the proper process. If after the contract they wish to leave then fair enough, however sadly this is what some people don't consider when taking out a contract, the long term legal obligations they are agreeing to.
Not paying the bill will most probably make it worse for them. It's best to get on the phone and try and resolve this issue. |
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#10 |
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Forum Member
Join Date: Sep 2005
Posts: 598
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Quote:
He's an idiot. Never stop a DD. It doesn't solve a problem, it just makes it worse. All EE will be interested in now is chasing the debt. He won't get a PAC code.
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#11 |
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Join Date: Oct 2011
Posts: 216
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All depends when he/she stopped the DD because he/she may not be able to get another contract if a mark is already on there credit record and also you get bad marks for just missing one payment.....like someone else said it stays there for 6yrs.
The worst thing you can do with any company is stop the DD if you are in contract with them. |
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#12 |
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Forum Member
Join Date: Mar 2016
Posts: 487
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Quote:
What exactly is wrong with the phone?
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#13 |
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Join Date: Mar 2016
Posts: 487
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Quote:
On top of that, if he misses a payment to EE he will get a red mark on his credit rating, which will stay there for 6 years, with all the implications that will result out of that
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#14 |
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Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
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Quote:
It is getting very very hot and crashes, That is how it come to my attention, he asked me to borrow an old phone.
Has he tried the usual factory reset, make sure the firmware is up to date? There could be something running constantly causing it to get hot, and crash |
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#15 |
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Join Date: Mar 2016
Posts: 487
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Quote:
Has he made any effort to send it back to the manufacturer? Assuming it's still under warranty.
Has he tried the usual factory reset, make sure the firmware is up to date? There could be something running constantly causing it to get hot, and crash I tired a reset for him, still does it. Its not under warranty, but as he was still paying for it, he expected EE to sort it out. I told him to just get a sim only contract in future. He has BT broadband at home, so I told him to try them, forgetting that BT now own EE. Not sure how it will go. |
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#16 |
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Join Date: Sep 2003
Location: Sandy Heath, Beds. UK
Posts: 10,383
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Quote:
Its really getting super hot.
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#17 |
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Join Date: Oct 2004
Posts: 14,645
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Quote:
Its really getting super hot.
I tired a reset for him, still does it. Its not under warranty, but as he was still paying for it, he expected EE to sort it out. It's not valid grounds for cancelling the direct debit and refusing to pay any more. What phone is it? Has he tried to do a factory reset? |
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#18 |
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Join Date: Nov 2008
Posts: 720
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Quote:
Unfortunately that's not how it works, it's no different to if he'd just bought the phone at full price - it's the same 12 month warranty from the manufacturer.
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#19 |
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Join Date: Jun 2006
Location: Isle of Wight
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A lot of the larger manufacturers (Sasmsung, Sony, HTC, LG and a few more) are now doing 24 months by default. So what the phone is really makes a difference.
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#20 |
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Join Date: Oct 2004
Posts: 14,645
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Quote:
That and the sale of goods act can give up to 6 years if it's an inherent fault, which is what i'd have thought an overheating issue is.
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#21 |
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Join Date: Mar 2003
Location: Midlands
Posts: 2,860
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I'm sure it could be argued under the terms of this consumer law (find this video quite useful in making it simple):
https://youtu.be/XikOwjuU1kY However I would first try removing all the apps. Then factory reset and install all from new. None of this allowing Google to auto-rebuild. Also install apps slowy and check the phone performance. It could be a rogue app and if you want to use consumer law you need to show that it's a fault with the phone, so doing this makes it more probable if the fault remains. |
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#22 |
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Join Date: Aug 2006
Location: 🇬🇧
Posts: 1,362
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Quote:
It is getting very very hot and crashes, That is how it come to my attention, he asked me to borrow an old phone.
Link Edit: Didn't see above that it's not in warranty. |
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#23 |
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Forum Member
Join Date: Mar 2016
Posts: 487
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Thanks guys, he told me he took it to the EE shop and they could do nothing.
Its a Samsung phone, galaxy I think 6", not sure of the exact model but its a couple of years old. It did not seem to hold change either. |
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#24 |
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Forum Member
Join Date: Aug 2006
Location: 🇬🇧
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If the phone is a couple of years old, then presumably the contract must be up too?
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#25 |
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Forum Member
Join Date: Dec 2008
Location: UK
Posts: 14,219
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Quote:
Thanks guys, he told me he took it to the EE shop and they could do nothing.
Its a Samsung phone, galaxy I think 6", not sure of the exact model but its a couple of years old. It did not seem to hold change either. |
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