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Fell out with EE, ended DD, can I keep my number? |
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#26 |
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Join Date: Feb 2013
Location: South Wales
Posts: 5,866
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Your on a wind up surely, so your friend has a phone which is a couple of years old, and because he pays EE for the actual phone usage side, expects them to sort his phone out. It's the same with anything you buy on credit, if the warranty is only a year and the credit contract is for longer, then you could have problems should the item fail, and you still have a balance to pay. Thats why when you buy a car on credit you take out Gap insurance to cover the difference between what the insurance pays out and the actual amount you still have left to pay on your car, which usually is higher because of interest etc.
If it's a known fault with the phone, your friend could/may have some redress. |
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#27 |
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Join Date: Mar 2016
Posts: 487
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I assure you its not a wind up.
I will try and get the serial number to check it. |
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#28 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
In fact I believe he missed payments before,
Hopefully he/she doesn't want to get any form of credit in the next 6 or so years? I've seen reports of people getting refused a mortgage 5 years down the line for a £10 default on a mobile account. Your friend is a muppet... |
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#29 |
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Join Date: Mar 2009
Posts: 14,577
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Exactly, deciding off their own back to withhold payment is the worst possible thing you can do. It will just kick off the standard debt recovery process which begins with credit file damage and then proceeds through to potentially bailiffs at the door and lots more charges added to the bill.
The correct thing to do is follow the complaints procedure which is listed in every network's website, you log a formal complaint as per their process and then if necessary follow it through to dispute resolution via the ombudsman who will make a decision in your case. |
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#30 |
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Join Date: Nov 2003
Posts: 870
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Yeah if he's angry with EE and wants to hurt them, cancelling DD is not really the way to do it. It's cutting his nose off to spite his face and will have serious consequences for his credit rating.
Better to make a fuss on social media etc. If it's a couple of years old though most reasonable people wouldn't expect them to still be supporting it.. |
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#31 |
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Join Date: Jul 2007
Posts: 3,993
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Has the OP even confirmed that EE was the retailer who supplied the phone originally?
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#32 |
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Forum Member
Join Date: Mar 2016
Posts: 487
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The phone was from EE, he is going to keep the DD on and leave asap.
Thanks. The phone is finished and won't work, its out of two years. |
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#33 |
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Join Date: May 2005
Posts: 879
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Quote:
The phone was from EE, he is going to keep the DD on and leave asap.
Thanks. The phone is finished and won't work, its out of two years. PS Never ever cancel a DD when you have a contract. That's just stupid! |
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#34 |
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Join Date: Oct 2012
Location: Newcastle
Posts: 1,510
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Yeah I don't get this either, I don't know any contracts that last longer than 24 months...
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#35 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
The phone was from EE, he is going to keep the DD on and leave asap.
Thanks. The phone is finished and won't work, its out of two years. If he's had the phone more than 2 years he must be out of contract. Yes? |
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#36 |
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Join Date: Aug 2006
Location: 🇬🇧
Posts: 1,362
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Quote:
I'm not understanding this at all? If the phone is over two years old how long is their contract? Surely it's past minimum term?
PS Never ever cancel a DD when you have a contract. That's just stupid! Bizarre..
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#37 |
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Join Date: May 2005
Posts: 879
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Quote:
At the start of the thread "the friend" was in contract.
Bizarre.. ![]() |
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#38 |
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Join Date: Mar 2016
Posts: 487
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I am only going by what I was told.
I found out from him the phone is over two years old, but he is still in contract. He missed payments previously, maybe they extended it? Its not sim only. Now he is going to keep paying until it ends, so I guess the DD has been put back on or was never switched off. I have given him another phone to use. |
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#39 |
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Join Date: Mar 2016
Posts: 487
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Quote:
At the start of the thread "the friend" was in contract.
Bizarre.. ![]() |
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#40 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
I am only going by what I was told.
I found out from him the phone is over two years old, but he is still in contract. He missed payments previously, maybe they extended it? Its not sim only. Now he is going to keep paying until it ends, so I guess the DD has been put back on or was never switched off. I have given him another phone to use. The whole story your friend is telling is turning into BS as we watch. |
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#41 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
Nothing "bizarre", contracts are of various lengths.
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#42 |
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Join Date: Mar 2016
Posts: 487
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Quote:
They don't extend your contract for missing payments, if he didn't catch up on the arrears they would suspend his line till he did or they would eventually send the account to the debt collectors. There is no scenario where a contract is extended, except by upgrading.
The whole story your friend is telling is turning into BS as we watch. https://community.ee.co.uk/t5/My-Bil...on/td-p/233617 |
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#43 |
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Join Date: Aug 2006
Location: 🇬🇧
Posts: 1,362
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Quote:
Nothing "bizarre", contracts are of various lengths.
So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract. |
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#44 |
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Join Date: Mar 2016
Posts: 487
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Quote:
The longest consumer contract is 24 months, you are making excuses for him that don't make sense.
Quote:
Yup, 30 days, 12 months & 24 months.
So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract. |
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#45 |
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Join Date: Mar 2016
Posts: 487
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Yes I'm sure that is the case, the payments he was making were lowed per month.
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#46 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
You guys are incorrect, contracts can be extended on payment plan. We can go and ask on the EE forum, they will confirm.
The network is probably better rid of him. |
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#47 |
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Forum Member
Join Date: Nov 2003
Posts: 870
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IIRC contracts can be extended at renewal time if the retentions people do the whole "we can give you this great deal if you commit for another 12 months" thing, maybe it's that?
But yeah more sensible to fight them the conventional way. The crisis of a cancelled DD could possibly be averted by quickly re-establishing it or paying off the debt some other way before it's due, but better to avoid that situation! |
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#48 |
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Join Date: Mar 2009
Posts: 14,577
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Your friend might struggle to get another contract if he / she has missed payments.
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#49 |
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Join Date: Mar 2016
Posts: 487
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Quote:
It's like pulling teeth with you, first he was a bit late with payments and now he's on a payment plan? That isn't just "he missed payments before",
The network is probably better rid of him. |
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#50 |
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Join Date: Jul 2007
Posts: 3,993
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Quote:
I suggest you get down to the dentist then mate.
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