Your on a wind up surely, so your friend has a phone which is a couple of years old, and because he pays EE for the actual phone usage side, expects them to sort his phone out. It's the same with anything you buy on credit, if the warranty is only a year and the credit contract is for longer, then you could have problems should the item fail, and you still have a balance to pay. Thats why when you buy a car on credit you take out Gap insurance to cover the difference between what the insurance pays out and the actual amount you still have left to pay on your car, which usually is higher because of interest etc.
If it's a known fault with the phone, your friend could/may have some redress.
If it's a known fault with the phone, your friend could/may have some redress.



