Fell out with EE, ended DD, can I keep my number?

Philip Wales · 04-04-2016, 15:28

Your on a wind up surely, so your friend has a phone which is a couple of years old, and because he pays EE for the actual phone usage side, expects them to sort his phone out. It's the same with anything you buy on credit, if the warranty is only a year and the credit contract is for longer, then you could have problems should the item fail, and you still have a balance to pay. Thats why when you buy a car on credit you take out Gap insurance to cover the difference between what the insurance pays out and the actual amount you still have left to pay on your car, which usually is higher because of interest etc.

If it's a known fault with the phone, your friend could/may have some redress.

33rd Governor · 04-04-2016, 16:01

I assure you its not a wind up.

I will try and get the serial number to check it.

d123 · 04-04-2016, 17:21

Quote:

Originally Posted by 33rd Governor

In fact I believe he missed payments before,

Stopping the direct debit and sticking your head in the sand will lead to far more than just a late payment marker on his file, at the least EE will add a default to his file and possible even a CCJ.

Hopefully he/she doesn't want to get any form of credit in the next 6 or so years? I've seen reports of people getting refused a mortgage 5 years down the line for a £10 default on a mobile account.

Your friend is a muppet...

Thine Wonk · 04-04-2016, 17:49

Exactly, deciding off their own back to withhold payment is the worst possible thing you can do. It will just kick off the standard debt recovery process which begins with credit file damage and then proceeds through to potentially bailiffs at the door and lots more charges added to the bill.

The correct thing to do is follow the complaints procedure which is listed in every network's website, you log a formal complaint as per their process and then if necessary follow it through to dispute resolution via the ombudsman who will make a decision in your case.

Cloudane · 04-04-2016, 17:59

Yeah if he's angry with EE and wants to hurt them, cancelling DD is not really the way to do it. It's cutting his nose off to spite his face and will have serious consequences for his credit rating.

Better to make a fuss on social media etc. If it's a couple of years old though most reasonable people wouldn't expect them to still be supporting it..

d123 · 04-04-2016, 18:02

Has the OP even confirmed that EE was the retailer who supplied the phone originally?

33rd Governor · 04-04-2016, 19:52

The phone was from EE, he is going to keep the DD on and leave asap.

Thanks.

The phone is finished and won't work, its out of two years.

packages · 04-04-2016, 19:58

Quote:

Originally Posted by 33rd Governor

The phone was from EE, he is going to keep the DD on and leave asap.

Thanks.

The phone is finished and won't work, its out of two years.

I'm not understanding this at all? If the phone is over two years old how long is their contract? Surely it's past minimum term?

PS Never ever cancel a DD when you have a contract. That's just stupid!

Synthetic42 · 04-04-2016, 20:04

Yeah I don't get this either, I don't know any contracts that last longer than 24 months...

d123 · 04-04-2016, 20:14

Quote:

Originally Posted by 33rd Governor

The phone was from EE, he is going to keep the DD on and leave asap.

Thanks.

The phone is finished and won't work, its out of two years.

Can you answer the question everyone is asking, when did his minimum term end?

If he's had the phone more than 2 years he must be out of contract. Yes?

TTTV · 04-04-2016, 20:23

Quote:

Originally Posted by packages

I'm not understanding this at all? If the phone is over two years old how long is their contract? Surely it's past minimum term?

PS Never ever cancel a DD when you have a contract. That's just stupid!

At the start of the thread "the friend" was in contract.

Bizarre..

packages · 04-04-2016, 20:24

Quote:

Originally Posted by TTTV

At the start of the thread "the friend" was in contract.

Bizarre..

Only thing I can think of is SIM Only contract but then you can't complain about your phone can you?

33rd Governor · 04-04-2016, 20:38

I am only going by what I was told.

I found out from him the phone is over two years old, but he is still in contract.

He missed payments previously, maybe they extended it? Its not sim only.

Now he is going to keep paying until it ends, so I guess the DD has been put back on or was never switched off. I have given him another phone to use.

33rd Governor · 04-04-2016, 20:42

Quote:

Originally Posted by TTTV

At the start of the thread "the friend" was in contract.

Bizarre..

Nothing "bizarre", contracts are of various lengths.

d123 · 04-04-2016, 20:42

Quote:

Originally Posted by 33rd Governor

I am only going by what I was told.

I found out from him the phone is over two years old, but he is still in contract.

He missed payments previously, maybe they extended it? Its not sim only.

Now he is going to keep paying until it ends, so I guess the DD has been put back on or was never switched off. I have given him another phone to use.

They don't extend your contract for missing payments, if he didn't catch up on the arrears they would suspend his line till he did or they would eventually send the account to the debt collectors. There is no scenario where a contract is extended, except by upgrading.

The whole story your friend is telling is turning into BS as we watch.

d123 · 04-04-2016, 20:43

Quote:

Originally Posted by 33rd Governor

Nothing "bizarre", contracts are of various lengths.

The longest consumer contract is 24 months, you are making excuses for him that don't make sense.

33rd Governor · 04-04-2016, 20:44

Quote:

Originally Posted by d123

They don't extend your contract for missing payments, if he didn't catch up on the arrears they would suspend his line till he did or they would eventually send the account to the debt collectors. There is no scenario where a contract is extended, except by upgrading.

The whole story your friend is telling is turning into BS as we watch.

Yes they do.

https://community.ee.co.uk/t5/My-Bil...on/td-p/233617

TTTV · 04-04-2016, 20:45

Quote:

Originally Posted by 33rd Governor

Nothing "bizarre", contracts are of various lengths.

Yup, 30 days, 12 months & 24 months.

So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract.

33rd Governor · 04-04-2016, 20:47

Quote:

Originally Posted by d123

The longest consumer contract is 24 months, you are making excuses for him that don't make sense.

Quote:

Originally Posted by TTTV

Yup, 30 days, 12 months & 24 months.

So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract.

You guys are incorrect, contracts can be extended on payment plan. We can go and ask on the EE forum, they will confirm.

33rd Governor · 04-04-2016, 20:50

Yes I'm sure that is the case, the payments he was making were lowed per month.

d123 · 04-04-2016, 20:51

Quote:

Originally Posted by 33rd Governor

You guys are incorrect, contracts can be extended on payment plan. We can go and ask on the EE forum, they will confirm.

It's like pulling teeth with you, first he was a bit late with payments and now he's on a payment plan? That isn't just "he missed payments before",

The network is probably better rid of him.

Cloudane · 04-04-2016, 20:51

IIRC contracts can be extended at renewal time if the retentions people do the whole "we can give you this great deal if you commit for another 12 months" thing, maybe it's that?

But yeah more sensible to fight them the conventional way. The crisis of a cancelled DD could possibly be averted by quickly re-establishing it or paying off the debt some other way before it's due, but better to avoid that situation!

Thine Wonk · 04-04-2016, 20:52

Your friend might struggle to get another contract if he / she has missed payments.

33rd Governor · 04-04-2016, 20:53

Quote:

Originally Posted by d123

It's like pulling teeth with you, first he was a bit late with payments and now he's on a payment plan? That isn't just "he missed payments before",

The network is probably better rid of him.

I suggest you get down to the dentist then mate.

d123 · 04-04-2016, 21:06

Quote:

Originally Posted by 33rd Governor

I suggest you get down to the dentist then mate.

After this thread I think I've already been...

04-04-2016, 15:28	#26
Philip Wales Forum Member Join Date: Feb 2013 Location: South Wales Posts: 5,866	Your on a wind up surely, so your friend has a phone which is a couple of years old, and because he pays EE for the actual phone usage side, expects them to sort his phone out. It's the same with anything you buy on credit, if the warranty is only a year and the credit contract is for longer, then you could have problems should the item fail, and you still have a balance to pay. Thats why when you buy a car on credit you take out Gap insurance to cover the difference between what the insurance pays out and the actual amount you still have left to pay on your car, which usually is higher because of interest etc. If it's a known fault with the phone, your friend could/may have some redress.

04-04-2016, 16:01	#27
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	I assure you its not a wind up. I will try and get the serial number to check it.

04-04-2016, 17:21	#28
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by 33rd Governor In fact I believe he missed payments before, Stopping the direct debit and sticking your head in the sand will lead to far more than just a late payment marker on his file, at the least EE will add a default to his file and possible even a CCJ. Hopefully he/she doesn't want to get any form of credit in the next 6 or so years? I've seen reports of people getting refused a mortgage 5 years down the line for a £10 default on a mobile account. Your friend is a muppet...

04-04-2016, 17:49	#29
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Exactly, deciding off their own back to withhold payment is the worst possible thing you can do. It will just kick off the standard debt recovery process which begins with credit file damage and then proceeds through to potentially bailiffs at the door and lots more charges added to the bill. The correct thing to do is follow the complaints procedure which is listed in every network's website, you log a formal complaint as per their process and then if necessary follow it through to dispute resolution via the ombudsman who will make a decision in your case.

04-04-2016, 17:59	#30
Cloudane Forum Member Join Date: Nov 2003 Posts: 870	Yeah if he's angry with EE and wants to hurt them, cancelling DD is not really the way to do it. It's cutting his nose off to spite his face and will have serious consequences for his credit rating. Better to make a fuss on social media etc. If it's a couple of years old though most reasonable people wouldn't expect them to still be supporting it..

04-04-2016, 18:02	#31
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Has the OP even confirmed that EE was the retailer who supplied the phone originally?

04-04-2016, 19:52	#32
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	The phone was from EE, he is going to keep the DD on and leave asap. Thanks. The phone is finished and won't work, its out of two years.

04-04-2016, 19:58	#33
packages Forum Member Join Date: May 2005 Posts: 879	Quote: Originally Posted by 33rd Governor The phone was from EE, he is going to keep the DD on and leave asap. Thanks. The phone is finished and won't work, its out of two years. I'm not understanding this at all? If the phone is over two years old how long is their contract? Surely it's past minimum term? PS Never ever cancel a DD when you have a contract. That's just stupid!

04-04-2016, 20:04	#34
Synthetic42 Forum Member Join Date: Oct 2012 Location: Newcastle Posts: 1,510	Yeah I don't get this either, I don't know any contracts that last longer than 24 months...

04-04-2016, 20:14	#35
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by 33rd Governor The phone was from EE, he is going to keep the DD on and leave asap. Thanks. The phone is finished and won't work, its out of two years. Can you answer the question everyone is asking, when did his minimum term end? If he's had the phone more than 2 years he must be out of contract. Yes?

04-04-2016, 20:23	#36
TTTV Forum Member Join Date: Aug 2006 Location: 🇬🇧 Posts: 1,362	Quote: Originally Posted by packages I'm not understanding this at all? If the phone is over two years old how long is their contract? Surely it's past minimum term? PS Never ever cancel a DD when you have a contract. That's just stupid! At the start of the thread "the friend" was in contract. Bizarre..

04-04-2016, 20:24	#37
packages Forum Member Join Date: May 2005 Posts: 879	Quote: Originally Posted by TTTV At the start of the thread "the friend" was in contract. Bizarre.. Only thing I can think of is SIM Only contract but then you can't complain about your phone can you?

04-04-2016, 20:38	#38
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	I am only going by what I was told. I found out from him the phone is over two years old, but he is still in contract. He missed payments previously, maybe they extended it? Its not sim only. Now he is going to keep paying until it ends, so I guess the DD has been put back on or was never switched off. I have given him another phone to use.

04-04-2016, 20:42	#39
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	Quote: Originally Posted by TTTV At the start of the thread "the friend" was in contract. Bizarre.. Nothing "bizarre", contracts are of various lengths.

04-04-2016, 20:43	#41
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by 33rd Governor Nothing "bizarre", contracts are of various lengths. The longest consumer contract is 24 months, you are making excuses for him that don't make sense.

04-04-2016, 20:44	#42
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	Quote: Originally Posted by d123 They don't extend your contract for missing payments, if he didn't catch up on the arrears they would suspend his line till he did or they would eventually send the account to the debt collectors. There is no scenario where a contract is extended, except by upgrading. The whole story your friend is telling is turning into BS as we watch. Yes they do. https://community.ee.co.uk/t5/My-Bil...on/td-p/233617

04-04-2016, 20:45	#43
TTTV Forum Member Join Date: Aug 2006 Location: 🇬🇧 Posts: 1,362	Quote: Originally Posted by 33rd Governor Nothing "bizarre", contracts are of various lengths. Yup, 30 days, 12 months & 24 months. So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract.

04-04-2016, 20:47	#44
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	Quote: Originally Posted by d123 The longest consumer contract is 24 months, you are making excuses for him that don't make sense. Quote: Originally Posted by TTTV Yup, 30 days, 12 months & 24 months. So it is bizarre that "your friend" has had a phone over two years, yet apparently still in contract. You guys are incorrect, contracts can be extended on payment plan. We can go and ask on the EE forum, they will confirm.

04-04-2016, 20:50	#45
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	Yes I'm sure that is the case, the payments he was making were lowed per month.

04-04-2016, 20:51	#46
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by 33rd Governor You guys are incorrect, contracts can be extended on payment plan. We can go and ask on the EE forum, they will confirm. It's like pulling teeth with you, first he was a bit late with payments and now he's on a payment plan? That isn't just "he missed payments before", The network is probably better rid of him.

DS Forums

Fell out with EE, ended DD, can I keep my number?

04-04-2016, 20:52	#48
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Your friend might struggle to get another contract if he / she has missed payments.

04-04-2016, 20:53	#49
33rd Governor Forum Member Join Date: Mar 2016 Posts: 487	Quote: Originally Posted by d123 It's like pulling teeth with you, first he was a bit late with payments and now he's on a payment plan? That isn't just "he missed payments before", The network is probably better rid of him. I suggest you get down to the dentist then mate.

04-04-2016, 21:06	#50
d123 Forum Member Join Date: Jul 2007 Posts: 3,993	Quote: Originally Posted by 33rd Governor I suggest you get down to the dentist then mate. After this thread I think I've already been...