Originally Posted by dearmrman:
“Cover is up to 6 years, providing you can prove it is a manufacturing defect.”
6 years is a statute of limitation if you like on bringing a claim that there was an inherent manufacturing fault with the product. This is very misunderstood by consumers thanks to the newspapers misinterpreting it.
Generally the courts say that any fault which occurs within 6 months is considered a manufacturing fault with no real need to prove anything in the absence of misuse, water damage etc. As the length of time increases, the burden of evidence that there was an inherent manufacturing fault increases, and further evidence is needed to prove it was a manufacturing fault such as a repairer's report detailing what failed and asserting that the lifespan of that item was far too short compared to expectation.
The warranty on phones is generally 2 years, after that the consumer would need to bring a case with some evidence that there was a manufacturing fault. It isn't a "6 years and you can claim your money back" it is 6 years to make a claim to the court that you believe (with evidence) of an inherent manufacturing fault.
The courts also consider a reasonable expectation of the life of the product or component AND if you do win the case you won't get the FULL purchase price back, you'll get the cash equivalent value of a 2 year old
working phone back. The role of the court is to make you no worse off than you would have been if the fault had not existed, not to give you a brand new device.