Porting phone number to the same network 3

yacoboy · 08-04-2016, 01:19

Hi there,

I received the dreaded letter from three and despite my best efforts I couldn't get the customer support team offer me a better deal so received my PAC code.

I since signed up to the £18 existing customer offer for 200 mins 2000 3 to 3 and AYCE data with 30GB Hotspot.

I asked if it was possible to switch my existing number to the new sim but they insisted there was no way this could be done.

However, I have my PAC code so can't I just port the number to a pay as you go sim then port it back to the new sim?

I have an asda and an o2 sim, I heard that to get your PAC code from o2 you need to top up £10 which would be wasted. Would this work with the asda sim or do you have any recommendations?

Thine Wonk · 08-04-2016, 08:04

PAC is for porting out of the network, they are correct, but you shouldn't have needed a new number to change price plan or convert to PAYG with the same network. If you had to have a new sim / number each time you change that would be annoying.

You'll have to port out and back in, with any costs associated.

clewsy · 08-04-2016, 09:06

Why can't you just ask them to swap the number to the new sim? That's fairly standard.

Also why go back with a company who won't give you a PAC code in the first place? It's like your highlighting poor customer service, but then going back to them again.

yacoboy · 08-04-2016, 12:27

Quote:

Originally Posted by clewsy

Why can't you just ask them to swap the number to the new sim? That's fairly standard.

Also why go back with a company who won't give you a PAC code in the first place? It's like your highlighting poor customer service, but then going back to them again.

I had no problems getting my PAC, and three as a provider have been quite good over the past 10 years for me. And the new sim is only for existing customers taking out a new contract, upgrades would not match this deal.

08-04-2016, 01:19	#1
yacoboy Forum Member Join Date: Dec 2015 Posts: 3	Porting phone number to the same network 3 Hi there, I received the dreaded letter from three and despite my best efforts I couldn't get the customer support team offer me a better deal so received my PAC code. I since signed up to the £18 existing customer offer for 200 mins 2000 3 to 3 and AYCE data with 30GB Hotspot. I asked if it was possible to switch my existing number to the new sim but they insisted there was no way this could be done. However, I have my PAC code so can't I just port the number to a pay as you go sim then port it back to the new sim? I have an asda and an o2 sim, I heard that to get your PAC code from o2 you need to top up £10 which would be wasted. Would this work with the asda sim or do you have any recommendations?

08-04-2016, 08:04	#2
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	PAC is for porting out of the network, they are correct, but you shouldn't have needed a new number to change price plan or convert to PAYG with the same network. If you had to have a new sim / number each time you change that would be annoying. You'll have to port out and back in, with any costs associated.

08-04-2016, 09:06	#3
clewsy Forum Member Join Date: Mar 2003 Location: Midlands Posts: 2,860	Why can't you just ask them to swap the number to the new sim? That's fairly standard. Also why go back with a company who won't give you a PAC code in the first place? It's like your highlighting poor customer service, but then going back to them again.

08-04-2016, 12:27	#4
yacoboy Forum Member Join Date: Dec 2015 Posts: 3	Quote: Originally Posted by clewsy Why can't you just ask them to swap the number to the new sim? That's fairly standard. Also why go back with a company who won't give you a PAC code in the first place? It's like your highlighting poor customer service, but then going back to them again. I had no problems getting my PAC, and three as a provider have been quite good over the past 10 years for me. And the new sim is only for existing customers taking out a new contract, upgrades would not match this deal.

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Porting phone number to the same network 3