Delight mobile not working?

Aye Up · 13-04-2016, 12:58

Is anyone having issues getting their sim card registered?

It was working fine about an hour ago, moved the sim card into another phone and emergency calls only. Have done a network search tried directly conneting to EE along with Delight and nothing is happening.

Put it in several phones same thing. There is no problem with EE either as my MiFi device works fine.

Been waiting to connect to their customer services for 30 minutes now

Aye Up · 13-04-2016, 13:25

Scratch that, seems to be working now

Mark C · 08-05-2016, 16:06

Quote:

Originally Posted by Aye Up

Scratch that, seems to be working now

I got a Delight SIM yesterday, seems to work, and I can call it, but the number
is rejected when I try to register it on their website.

Does it need to to have credit added before that will work ?

I'm planning to port a number from GiffGaff to it, will any credit be carried over
after the port, or lost (I mean Delight credit, obviously not GiffGaff's!) ? Of course I can't port into it, before I register it, which might require putting credit on it, all a bit circular !.

SkipTracer · 09-05-2016, 11:21

Quote:

Originally Posted by Mark C

I got a Delight SIM yesterday, seems to work, and I can call it, but the number
is rejected when I try to register it on their website.

Does it need to to have credit added before that will work ?

I'm planning to port a number from GiffGaff to it, will any credit be carried over
after the port, or lost (I mean Delight credit, obviously not GiffGaff's!) ? Of course I can't port into it, before I register it, which might require putting credit on it, all a bit circular !.

My Delight sim that I use to feed data to my satnav was registered on their site when I first had the sim back last September but they seem to have done an update to their web page and ever since then my number is also not recognised as a Delight number so maybe they have change it so only contracts sims can register though I’ve not seen that in writing.

TBH there’s not much you can do even after registering a PAYG sim with them and since they upgraded, or is that downgraded their site

you can now top up your number by simply enter your Delight number and adding credit on the web page ‘Top Up’ radio button but the downside to this way is that you have to be very careful you enter the correct number.

Any credit you put on your Delight number now will still be there after porting in your GG number but as you said your GG credit will not. BTW you can credit the phone by as little as £5 so no big risk there but my Satnav data use is very low and the initial credit of £5 from last September still has nearly £3 credit even now so I’m not 100% sure the £5 top up is still available.

Mark C · 09-05-2016, 13:34

Quote:

Originally Posted by SkipTracer

My Delight sim that I use to feed data to my satnav was registered on their site when I first had the sim back last September but they seem to have done an update to their web page and ever since then my number is also not recognised as a Delight number so maybe they have change it so only contracts sims can register though I’ve not seen that in writing.

TBH there’s not much you can do even after registering a PAYG sim with them and since they upgraded, or is that downgraded their site

you can now top up your number by simply enter your Delight number and adding credit on the web page ‘Top Up’ radio button but the downside to this way is that you have to be very careful you enter the correct number.

Any credit you put on your Delight number now will still be there after porting in your GG number but as you said your GG credit will not. BTW you can credit the phone by as little as £5 so no big risk there but my Satnav data use is very low and the initial credit of £5 from last September still has nearly £3 credit even now so I’m not 100% sure the £5 top up is still available.

Many thanks Skip.

Seems the 5 quid Top Up is still an option, I'll try it later

https://www.delightmobile.co.uk/topup/step1

flanzm · 09-05-2016, 19:30

You need to login with 44 and your number without the '0'.

i.e. 447123456789.

That should work fine.

Mark C · 09-05-2016, 20:39

Quote:

Originally Posted by flanzm

You need to login with 44 and your number without the '0'.

i.e. 447123456789.

That should work fine.

Ah, it does (I had tried +44 75.......) so close, but not close enough

I noticed just now topping up, that it converted my number to a 4475...

However, new problem on the registration page, entering my birthday the drop down menu for the year doesn't go further back than 1965 !!! (But it does go forward up to this year !)

They're a laugh aren't they !

SkipTracer · 10-05-2016, 11:24

Quote:

Originally Posted by flanzm

You need to login with 44 and your number without the '0'.

i.e. 447123456789.

That should work fine.

I tried that when my sim started getting the “not recognised” flag back at the end of December and it still does not work now using just the number or putting 447*** or +4407*** or +447*** even 00447***.

Another thing is although the “forgot password” accepts the number the registered e-mail used to set up the account never receives the reset message.

End of the day I’m not that bothered about getting into the account or I would have rang their CS.

13-04-2016, 12:58	#1
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Delight mobile not working? Is anyone having issues getting their sim card registered? It was working fine about an hour ago, moved the sim card into another phone and emergency calls only. Have done a network search tried directly conneting to EE along with Delight and nothing is happening. Put it in several phones same thing. There is no problem with EE either as my MiFi device works fine. Been waiting to connect to their customer services for 30 minutes now

13-04-2016, 13:25	#2
Aye Up Forum Member Join Date: Mar 2001 Location: North West Posts: 4,885	Scratch that, seems to be working now

08-05-2016, 16:06	#3
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by Aye Up Scratch that, seems to be working now I got a Delight SIM yesterday, seems to work, and I can call it, but the number is rejected when I try to register it on their website. Does it need to to have credit added before that will work ? I'm planning to port a number from GiffGaff to it, will any credit be carried over after the port, or lost (I mean Delight credit, obviously not GiffGaff's!) ? Of course I can't port into it, before I register it, which might require putting credit on it, all a bit circular !.

09-05-2016, 11:21	#4
SkipTracer Forum Member Join Date: Feb 2009 Location: The City and County of Bristol Posts: 2,623	Quote: Originally Posted by Mark C I got a Delight SIM yesterday, seems to work, and I can call it, but the number is rejected when I try to register it on their website. Does it need to to have credit added before that will work ? I'm planning to port a number from GiffGaff to it, will any credit be carried over after the port, or lost (I mean Delight credit, obviously not GiffGaff's!) ? Of course I can't port into it, before I register it, which might require putting credit on it, all a bit circular !. My Delight sim that I use to feed data to my satnav was registered on their site when I first had the sim back last September but they seem to have done an update to their web page and ever since then my number is also not recognised as a Delight number so maybe they have change it so only contracts sims can register though I’ve not seen that in writing. TBH there’s not much you can do even after registering a PAYG sim with them and since they upgraded, or is that downgraded their site you can now top up your number by simply enter your Delight number and adding credit on the web page ‘Top Up’ radio button but the downside to this way is that you have to be very careful you enter the correct number. Any credit you put on your Delight number now will still be there after porting in your GG number but as you said your GG credit will not. BTW you can credit the phone by as little as £5 so no big risk there but my Satnav data use is very low and the initial credit of £5 from last September still has nearly £3 credit even now so I’m not 100% sure the £5 top up is still available.

09-05-2016, 13:34	#5
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by SkipTracer My Delight sim that I use to feed data to my satnav was registered on their site when I first had the sim back last September but they seem to have done an update to their web page and ever since then my number is also not recognised as a Delight number so maybe they have change it so only contracts sims can register though I’ve not seen that in writing. TBH there’s not much you can do even after registering a PAYG sim with them and since they upgraded, or is that downgraded their site you can now top up your number by simply enter your Delight number and adding credit on the web page ‘Top Up’ radio button but the downside to this way is that you have to be very careful you enter the correct number. Any credit you put on your Delight number now will still be there after porting in your GG number but as you said your GG credit will not. BTW you can credit the phone by as little as £5 so no big risk there but my Satnav data use is very low and the initial credit of £5 from last September still has nearly £3 credit even now so I’m not 100% sure the £5 top up is still available. Many thanks Skip. Seems the 5 quid Top Up is still an option, I'll try it later https://www.delightmobile.co.uk/topup/step1

09-05-2016, 19:30	#6
flanzm Forum Member Join Date: Nov 2002 Location: Cambridgeshire Posts: 31	You need to login with 44 and your number without the '0'. i.e. 447123456789. That should work fine.

09-05-2016, 20:39	#7
Mark C Forum Member Join Date: Dec 2001 Location: Hampshire Posts: 8,102	Quote: Originally Posted by flanzm You need to login with 44 and your number without the '0'. i.e. 447123456789. That should work fine. Ah, it does (I had tried +44 75.......) so close, but not close enough I noticed just now topping up, that it converted my number to a 4475... However, new problem on the registration page, entering my birthday the drop down menu for the year doesn't go further back than 1965 !!! (But it does go forward up to this year !) They're a laugh aren't they !

10-05-2016, 11:24	#8
SkipTracer Forum Member Join Date: Feb 2009 Location: The City and County of Bristol Posts: 2,623	Quote: Originally Posted by flanzm You need to login with 44 and your number without the '0'. i.e. 447123456789. That should work fine. I tried that when my sim started getting the “not recognised” flag back at the end of December and it still does not work now using just the number or putting 447* or +4407* or +447* even 00447*. Another thing is although the “forgot password” accepts the number the registered e-mail used to set up the account never receives the reset message. End of the day I’m not that bothered about getting into the account or I would have rang their CS.

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Delight mobile not working?