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BT Infinity 1 Going Up To 52mbps |
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#26 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
You would hope so but it looks like it's a brand new 12 month contract.
Not helpful phoning 150 trying to get an answer on this - the advisor I just spoke to had no idea and sad "i'm not sure we can sell this" then I get put on hold and get an answer "there is an activation fee of £49" ..... say whaaaaaat? Not happy with that answer at all |
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#27 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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It probably hasn't filtered through to everyone in customer services yet, although you'd hope it would have before product change
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#28 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
It probably hasn't filtered through to everyone in customer services yet, although you'd hope it would have before product change
Tried going 3 different routes - online chat with BT advisor, then community forums (which I got more help from than the BT advisor online) then phoning 150... again more help from community forum! I fired off a complaint to BT
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#29 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
Yes and an activation fee!
Not happy with that answer at all I re-contracted this morning online without any activation fee! |
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#30 |
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Forum Member
Join Date: Sep 2005
Posts: 2,162
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Isn't there even less of a reason to take Infinity 2 now ?
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#31 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
Isn't there even less of a reason to take Infinity 2 now ?
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#32 |
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Forum Member
Join Date: Mar 2008
Location: TheEssexSunshineCoast Clacton
Posts: 15,212
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every time I try to upgrade it keeps saying
You've entered a BT landline number. If you'd like to make a change to the account that contains this number, select "or enter details of another" and enter your account details. I know my number is right why does bt web site have to be so bad? |
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#33 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
Do you have FTTC services at the moment?
I re-contracted this morning online without any activation fee! Been given a number to phone on the BT community forums.... going to phone it now and see what responce I get |
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#34 |
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Forum Member
Join Date: Mar 2008
Location: TheEssexSunshineCoast Clacton
Posts: 15,212
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strange its going fine now says Your service will be activated on
18/04/2016
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#35 |
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Forum Member
Join Date: Jan 2010
Posts: 9,205
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I phoned BT earlier and the person I spoke to (who checked with someone else) reckoned that existing customers would be automatically upgraded from 29th April. Maybe they're mistaken?
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#36 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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Time will tell on that, i'm thinking maybe the information has yet to fully filter through to everyone at BT
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#37 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
I phoned BT earlier and the person I spoke to (who checked with someone else) reckoned that existing customers would be automatically upgraded from 29th April. Maybe they're mistaken?
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#38 |
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Forum Member
Join Date: Jan 2010
Posts: 9,205
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Quote:
Possibly, but I can't see BT allowing another opportunity to tie you in for 12 months to slip by.
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#39 |
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Forum Member
Join Date: Jun 2002
Location: Scotland, Dunfermline Area
Posts: 10,698
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Have found this link about it on the BT press site http://www.btplc.com/news/#/pressrel...52mbps-1372816
Darren |
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#40 |
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Forum Member
Join Date: Jan 2003
Location: S6 1SW WTID UTO FTB
Posts: 6,326
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Quote:
BT has not said anything about doing it with the existing crappy FTTC network
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#41 |
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Forum Member
Join Date: Oct 2004
Posts: 14,637
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Quote:
Some people are never happy, its only the blink of an eye since half a Mbit was thought of as blisteringly fast.
It's not a case of "never being happy", it's about not dragging the country further backwards thanks to short term decision making |
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#42 |
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Forum Member
Join Date: Mar 2000
Location: Wrexham
Posts: 6,782
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Not had the email about the speed increase yet..
Seems to be a bit of confusion of when it's happening and how to get the increase.. |
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#43 |
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Forum Member
Join Date: Jun 2012
Posts: 431
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I'm on Infinity 2 but only get 41mbps and was thinking of downgrading to 38mbps but tier 1 going up to a max of 52mbps makes it a no brainer. The only downside is that the package currently has free calls anytime and current packages only offer weekend free calls.
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#44 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
I'm on Infinity 2 but only get 41mbps and was thinking of downgrading to 38mbps but tier 1 going up to a max of 52mbps makes it a no brainer. The only downside is that the package currently has free calls anytime and current packages only offer weekend free calls.
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#45 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
Not had the email about the speed increase yet..
Seems to be a bit of confusion of when it's happening and how to get the increase.. |
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#46 |
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Forum Member
Join Date: Jun 2012
Posts: 431
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Quote:
You could probably add 'free calls anytime' to the package for a few extra pount a month and still end up saving on the broadband
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#47 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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Quote:
Good call.
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#48 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,728
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Quote:
I also noticed a price reduction on Infinity 3 and 4 (I live in an FTTP area). Not sure if that's true or some sort of mistake on the website..
Infinity 3 is at £25 Infinity 4 is at £30 Infinity 1 £25.15 (40GB/m data) Infinity 2 £32.12 Infinity 3 £44.10 Infinity 4 £51.80 All with 18 month contracts. Things are somewhat better with broadband + phone bundles! Infinity 1 £21.00 (25GB/m data) Unlimited Infinity 1 + weekend calls £26.00 Infinity 2 + weekend calls £32.50 All with 12 month contracts. Things are MUCH better for new broadband customers, with discounts galore so maybe you saw a special offer? |
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#49 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
Not had the email about the speed increase yet..
Seems to be a bit of confusion of when it's happening and how to get the increase.. Regarding confusion, I didn't see any. At one minute past midnight, I logged in to my account at bt.com and selected 'Buy our Products' -> 'I'm an Existing Customer' -> 'What can we help you with today?' -> 'Broadband' -> 'Upgrade my broadband package' -> 'Fibre optic BT Infinity'. At this point, I was presented with BT Infinity 1 up to 52Mbps @ £25 per month and BT Infinity 2 up to 76Mbps @£32.50 per month, both including weekend calls. I was already paying £24.55 for BT Infinity 1 with up to 38Mbps and weekend calls, so to upgrade my speed by 37% for only 45 pence per month was a no brainer. |
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#50 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
I'm on Infinity 2 but only get 41mbps and was thinking of downgrading to 38mbps but tier 1 going up to a max of 52mbps makes it a no brainer. The only downside is that the package currently has free calls anytime and current packages only offer weekend free calls.
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