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BT Infinity 1 Going Up To 52mbps |
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#76 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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Hmmm well, just logged in to My BT and saw this:
"Unlimited Broadband with BT Infinity 1 Your current plan includes: Unlimited usage Unlimited usage Up to 52Mb download speed. Up to 9.5Mb upload speed." I'm not seeing those speeds, and I haven't been in touch with BT for a re-contract. Maybe they just changed it to bring it in line with the actual package speed... |
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#77 |
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Forum Member
Join Date: Jan 2010
Posts: 9,206
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Quote:
Hmmm well, just logged in to My BT and saw this:
"Unlimited Broadband with BT Infinity 1 Your current plan includes: Unlimited usage Unlimited usage Up to 52Mb download speed. Up to 9.5Mb upload speed." I'm not seeing those speeds, and I haven't been in touch with BT for a re-contract. Maybe they just changed it to bring it in line with the actual package speed...
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#78 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
Hmmm well, just logged in to My BT and saw this:
"Unlimited Broadband with BT Infinity 1 Your current plan includes: Unlimited usage Unlimited usage Up to 52Mb download speed. Up to 9.5Mb upload speed." I'm not seeing those speeds, and I haven't been in touch with BT for a re-contract. Maybe they just changed it to bring it in line with the actual package speed... Quote:
Same thing in my account, but as with you not seeing those speeds. Router is connected at 39950/9995 even after re-boot. Oh well
![]() So perhaps the distance from your exchange is the reason why you're not reaching those speeds either. |
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#79 |
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Forum Member
Join Date: Jan 2010
Posts: 9,206
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Quote:
Mine shows the same, but when I first ordered infinity I was told my maximum line speed would only be around 30mbps due to how far I'm away from the exchange so I'm not expecting to see anywhere near 52mb.
So perhaps the distance from your exchange is the reason why you're not reaching those speeds either. |
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#80 |
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Forum Member
Join Date: Jan 2006
Location: Between Venus and Mars
Posts: 9,023
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Just ordered the upgrade and will be completed by tomorrow, they have kept me on my discount too i only had to re-contract for 12 months.
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#81 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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Quote:
Same thing in my account, but as with you not seeing those speeds. Router is connected at 39950/9995 even after re-boot. Oh well
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#82 |
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Forum Member
Join Date: Jun 2009
Posts: 3,628
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Quote:
I wouldn't leave it to chance. Give them a call and make sure you get the improved speed!
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#83 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
Just ordered the upgrade and will be completed by tomorrow, they have kept me on my discount too i only had to re-contract for 12 months.
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#84 |
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Forum Member
Join Date: Jan 2006
Location: Between Venus and Mars
Posts: 9,023
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Quote:
How did you manage that? I phoned then and keep getting fobbed off with dates its happening....
The op checked my account confirmed the speed increase is available in my area and said i will keep my discount of £12p/m too so i get 55mbs unlimited bb plus weekend calls for £29.99p/m. |
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#85 |
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Forum Member
Join Date: Apr 2012
Posts: 2,642
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I called and was told to just wait for the automatic speed increase....
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#86 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
I called and was told to just wait for the automatic speed increase....
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#87 |
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Forum Member
Join Date: Apr 2012
Posts: 2,642
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Just called BT to have them regrade me - they said no need, the speed on Infinity 1 will automatically increase from up to 38mb, to 52mb on the 29th of April 2016
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#88 |
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Forum Member
Join Date: Jan 2010
Posts: 9,206
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Quote:
Just called BT to have them regrade me - they said no need, the speed on Infinity 1 will automatically increase from up to 38mb, to 52mb on the 29th of April 2016
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#89 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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We all live in hope lol
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#90 |
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Forum Member
Join Date: Feb 2007
Posts: 1,077
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I was told the 29th when I called on Sunday but then they logged into my account and said actually thats wrong and I'd need to recontract
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#91 |
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Forum Member
Join Date: Jan 2010
Posts: 9,206
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I noticed when I logged in to my account earlier that any reference to the 52Mb has been removed and it now just says Unlimited Infinity 1 in the 'My Products' bit.
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#92 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,728
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Both BT Infinity 1 products are now listed on their website as "up to 52Mbps" as standard. Looks like everyone on Inf 1 gets the boost, if their line can handle it. I don't see how they could argue otherwise as they also say "Now up-to 52MB; the fastest fibre speeds as standard".
They'll likely get their money back by selling BT TV packages to more Infinity 1 customers. |
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#93 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
I noticed when I logged in to my account earlier that any reference to the 52Mb has been removed and it now just says Unlimited Infinity 1 in the 'My Products' bit.
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#94 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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I am still none the wiser as to whats happening with this speed increase
Conflicting information from BT its self.... |
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#95 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,728
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According to uswitch, you will need to recontract foir a year to get the upgrade.
http://www.uswitch.com/broadband/new...2mbps_upgrade/ In the absence of a denial by BT, I'd assume that it's correct and that BT's "up to 52Mbps as standard" promotion is a misleading claim. Of course, if there is enough of a fuss about it, they may be forced to change their policy and either upgrade anyway or at least tell the truth in their advertising, writ large. Because if you have to recontract or be a new customer, it ain't standard. Weasel words. |
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#96 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Quote:
According to uswitch, you will need to recontract foir a year to get the upgrade.
http://www.uswitch.com/broadband/new...2mbps_upgrade/ In the absence of a denial by BT, I'd assume that it's correct and that BT's "up to 52Mbps as standard" promotion is a misleading claim. Of course, if there is enough of a fuss about it, they may be forced to change their policy and either upgrade anyway or at least tell the truth in their advertising, writ large. Because if you have to recontract or be a new customer, it ain't standard. Weasel words. Where did the 29th April come from I was told about by one BT employee? |
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#97 |
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Forum Member
Join Date: Oct 2003
Location: Darn Sarf
Posts: 28,728
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Quote:
To re=contract will put my price up by £15 a month - I would loose my discount I am currently getting
Where did the 29th April come from I was told about by one BT employee? |
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#98 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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for me as I am just round the corner from the cabinet I would get the full wack - as I get 39meg now!
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#99 |
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Forum Member
Join Date: May 2005
Location: West Midlands
Posts: 2,343
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Quote:
e. With all these great extra benefits, we are pleased to inform you of our super new price increases later in the year.
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#100 |
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Forum Member
Join Date: Apr 2012
Posts: 2,642
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Well, no speed increase for me today even though bt says existing customers will get an automatic increase on the 29th
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