There's 40 mins left yet!

This says its automatic too

http://home.bt.com/tech-gadgets/inte...11364056159626

Ah, at last, something for Infinity 2 subscribers! 50GB free BT Cloud storage increases to 500GB and that's actually going to be useable with their 18Mbps upload speeds albeit taking nearly 3 days to fill it up and the best part of a day to download it all! . When first announced, it was unclear if it would be at extra cost or not but it's included and used to cost £9 a month extra. Infinity 1 users will get 50GB free.

Clever move by BT there, as users won't want to lose all that storage if they cancel. All paid for by a 5% to 6% price increase soon, naturally. <rolleyes>

Excellent, something official anyway. Looks like we'll just have to wait. Although with the price increases I may well be jumping ship soon.

Good news at last. But I Just noticed that if you click on the link where it says "Discover more about upgrading to BT Infinity 1." it takes you to the upgrade your broadband page.

Most likely assumes you don't already have it, and so shows you the options available. The upgrade link doesn't mention existing customers, it says "Discover more about upgrading to BT Infinity 1", which suggests it's targeted at ADSL customers.

Anyone had a free upgrade yet?

Not yet...

Nothing, but an advisor called me to say it would be happening - no exact date though

"Jam tomorrow"

Well the storage upgrade happens on 3rd. July so you may have a little while to wait!

Unless I have missed something I cannot see where on my HH3 it lists the connection speed? Always used to have this sort of info with ADSL on my old Netgear.

I called BT on Monday and ordered an upgrade to 52Mbps, figuring that a formal order might accelerate the speed increase.

The guy I spoke to enthusiastically signed me up to a new 12 month contract and I got my confirmation email stating that "Your broadband will start by midnight on: 04 May 2016. How fast will it be? We estimate your download speed will be between 31Mb and 40Mb, and your upload speed will be between 6Mb and 8Mb."

Well, what a load of rubbish. It turns out that the most my line can cope with is 29Mbps so I should never have been signed up to a new contract to get 52Mbps. I've cancelled the 'upgrade' and put in a complaint.

How many people will be hoodwinked into entering a new 12 month contract and then not bother to cancel when they find they can't get any extra speeds? It's mis-selling, pure and simple.

It took 6 months after moving in to my house to get BT broadband sorted out and it was painful in the extreme. I should have known better than to fall for the new ad campaign. BT really are a joke.

It doesn't, though HH5 does. There used to be a hack for getting that information from your Openreach modem but it was fiddly and I don't know if it still works.

You'll have to use the BT Wholesale online speedtest at http://speedtest.btwholesale.com/

This tends to slightly understate the true download and upload speeds but if when the result appears you click on the Further Diagnostics button and follow the instructions, you will see the maximum achieveable speed for your line, upload and download.

To be fair they're not targeting existing BT Infinity 1 customers from any of the ads I've seen.
Im not so sure BT are completely at fault in this case as apart from the new 'up to' speed, the product you wanted was exactly the same as you currently had for the same price.
If you'd of asked to have Infinity 2 and they'd proceeded with the order then yes they'd be totally in the wrong due to charging you more for something you couldn't get when there's a cheaper product that falls within your maximum line speed.
To a certain extent as an existing customer you have to take some responsibility for not asking what your maximum line speed is before you agreed to be locked in for another 12 months.

I don't agree. If I go to the BT Broadband website right now and choose 'upgrade my broadband' as an existing customer, then I'm presented with 52Mbps as an upgrade option.

If I put my phone number and postcode in, it says I can get up to 40Mbps of the 52Mbps. Since I currently get around 29Mbps that seems like a decent-ish upgrade.

It was specifically sold to me as an upgrade by the sales person on the phone; i.e. It was clearly described as a benefit and a consequence of entering a new contract. This is disingenuous at best and, at worst, just plain dishonest. At no point did he say "Actually, you might not even be able to get speeds that are any better". Why wasn't he checking to see what my actual top speed was before starting a new contract?

So they're being dishonest on loads of counts; describing the new speed as an upgrade that can be specifically applied to an existing account, lying about the estimated speeds, and not bothering to check before signing the customer up to a new contract whether or not it's even possible.

When I called to complain this morning the speed with which they told me my line couldn't cope was astonishing. I wonder why that information was not immediately available to the sales person I spoke to a few days ago?

What they should have said when I called to place my order was "It's not an upgrade as such, it's just a slight benefit to those whose lines can cope with it. Let me just check your line for you...Ah, no, sorry your line can only cope with 29Mbps so there would be no point in me starting a new contract"

Instead, they played along with my expectation that my ordering of the product, which entailed entering into a new 12 month contract, was the key to getting the increased speed. I fail to see how that's my fault, and I bet there will be plenty of people who'll be hoodwinked and not bother to check or cancel within their 14 day cooling off period. It's simply dodgy.

Edit: Oh, and the person who I spoke to this morning said this happens a lot - people being sold an upgrade that isn't suitable.

Ta for that. Looks like I am still on the 40/10 Infinity connection I originally signed up for.

My speed profile seems to have changed for the first time in a year from 39Mbps to 40Mbps

Obviously not the upgrade but the speed profile has definitely changed

Work this one out....

Download speed achieved during the test was - 40.23 Mbps
For your connection, the acceptable range of speeds is 20 Mbps-38.67 Mbps .
Additional Information: IP Profile for your line is - 38.67 Mbps

Just had an email saying about prices going up and that you'll get the free speed upgrade soon. It also said they had an offer for me, so I logged in and Infinity 1 Unlimited is £10 a month - I'm paying £17 at the moment, so I'm pretty happy!

My line speed went up to 51 ish Mb, yippee ! I'm only 300M or so from the cabinet according to Google maps. I've been trying to figure out if I'd get much faster from Infinity 2 but I'm not sure web surfing would really benefit from it any way.

It's about time we got more cloud storage, Google offers it for free after all.

Word of warning, BT randomly deleted all my cloud storage when I recontracted with them. I had to talk to India to even get the icon back in my account details !

I just got the BT letter as I was typing that last post... my offer was £10 a month for 12 months
Now where is my 100GB ?

Nothing here yet, although I did just get a speedtest result bang on 40Mbps instead of the usual 37Mbps lol

Oh well, no rush

My speed normally is around the 37-41 meg range - without fail

Just wondering when my speed will increase - I'm guessing my line will support the full speed?

No letter or email though

Anybody have more info on what this £10 per month being offered to some existing customers is about? Who will get it and how do you get it? What length of contract?

Seems very odd that the discussion started off, that you had to re-contract for 12 months to get the 52Mb and now there are folk posting that they not only have 52Mb without taking out a new contract but they've also been offered it for £10 per month! Aren't BT supposed to be putting the prices up?!