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BT Infinity 1 Going Up To 52mbps |
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#151 |
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Forum Member
Join Date: Jun 2006
Posts: 29,110
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If u recontract and were on the up to 38mb inf 1. Is it an instant switch to up to 52, or does someone need to visit exchange etc ?
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#152 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
If u recontract and were on the up to 38mb inf 1. Is it an instant switch to up to 52, or does someone need to visit exchange etc ?
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#153 |
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Forum Member
Join Date: Jun 2006
Posts: 29,110
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Thanks. Do they recharge you the activation fee then ?
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#154 |
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Forum Member
Join Date: May 2016
Posts: 15
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I think this was mentioned further back too but it looks like they will upgrade to 52Mb FOC after 3rd July, so if you are not desperate to get 52Mb now, you may as well wait until July:
"Upgrades we're making to your service from 3 July 2016 We're increasing the speed of your BT Infinity: At the moment, you're getting a maximum speed of up to 38Mb. We're making that even faster by increasing it to up to 52Mb. You don't need to do anything – we'll simply let you know when it's done." |
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#155 |
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Forum Member
Join Date: May 2016
Posts: 15
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I think they must be sending out the emails about the pricing and upgrade changes in batches. My wife got hers on Friday but I haven't had one yet. It also mentions "a great deal" but the link doesn't work. My wife isn't the primary ID, so I'm expecting to have a link in my email when it arrives that does work! Hopefully with a £10 per month deal that others have mentioned!!!
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#156 |
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Forum Member
Join Date: Mar 2000
Location: West Sussex
Posts: 136
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Quote:
You can see exactly what they are offering you by going on the link below. Just log in to your BT account before 2nd July 2016 on the link below and (hopefully) all should be revealed!
https://www.productsandservices.bt.c...n_FURL_myoffer We have a retail Youview box and subscribe to Neflix through this. I watch BT Sport via Chromecast on the second tv in the house. We wouldn't be interested in BTTV, as it is my understanding that Infinity will only work through the master socket in the house, and BT don't have any wifi enabled Youview boxes. Our current broadband doesn't cope very well on those occasions when my OH wants to watch her programmes on catch up on the Youview box at the same time as I want to watch sport via Chromecast. Presumably Infinity would be able to cope with this scenario, together with when we have a house full on several occasions throughout the year. |
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#157 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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I clicked the link that was above - and had the offer of speed increase and at same price I currently have
Estimated speed 54-55 Mbps on Infinity 1 - happy with that! |
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#158 |
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Forum Member
Join Date: Jun 2006
Posts: 29,110
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My email was inf 1 at 18 quid 24 months or inf 2 at 22.50 12 months.
I've just phoned them and without any hassle got inf 2 at 17.50 12 months. I will need to negotiate next time as not paying full whack for inf 2. |
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#159 |
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Forum Member
Join Date: Mar 2001
Location: SA1 - Swansea
Posts: 5,400
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Before bed last night....
Download 39.39 Upload 8.90 This morning.... Download 55.43 Upload 9.65
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#160 |
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Forum Member
Join Date: Apr 2006
Location: West Country
Posts: 2,904
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Having signed up for a new contact last week because i was previously out of contract, i have just checked my online account and i am only getting BT Sport Lite Surely i must be entitled to the full BT Package as what i negotiated on the phone was exactly the same as the offer on the website. I will pay £29.00 per month including line rental and BT Infinity 1 52mb.
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#161 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
Thanks. Do they recharge you the activation fee then ?
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#162 |
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Forum Member
Join Date: Jun 2009
Posts: 3,628
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I signed up last month. I have not seen any speed increase and currently getting 38mbps please note that is with my phone as I don't have a desktop. I wonder if I will get quicker in July although when I signed up it said up to 52mb but that might be a standard thing for them to say now.
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#163 |
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Forum Member
Join Date: Feb 2002
Location: Scotland
Posts: 104
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Quote:
I signed up last month. I have not seen any speed increase and currently getting 38mbps please note that is with my phone as I don't have a desktop. I wonder if I will get quicker in July although when I signed up it said up to 52mb but that might be a standard thing for them to say now.
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#164 |
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Forum Member
Join Date: Jun 2006
Posts: 29,110
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I have sort of same untrust with bt. I changed to inf 2 and now getting around 51 down, 8 up. I previously got 37/38 down, 8 up.
To me seems I'm just on new inf 1 but they say it's 2. It very well might be what my line supports but is too convenient to top of inf 1 to give me this distrust. My upload side hasn't budged a bit. |
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#165 |
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Forum Member
Join Date: Dec 2005
Location: Kent
Posts: 8,954
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Quote:
I have sort of same untrust with bt. I changed to inf 2 and now getting around 51 down, 8 up. I previously got 37/38 down, 8 up.
To me seems I'm just on new inf 1 but they say it's 2. It very well might be what my line supports but is too convenient to top of inf 1 to give me this distrust. My upload side hasn't budged a bit. |
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#166 |
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Forum Member
Join Date: Mar 2008
Location: TheEssexSunshineCoast Clacton
Posts: 15,214
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Quote:
I have sort of same untrust with bt. I changed to inf 2 and now getting around 51 down, 8 up. I previously got 37/38 down, 8 up.
To me seems I'm just on new inf 1 but they say it's 2. It very well might be what my line supports but is too convenient to top of inf 1 to give me this distrust. My upload side hasn't budged a bit. |
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#167 |
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Forum Member
Join Date: Jun 2006
Posts: 29,110
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Quote:
Give them a call and request a downgrade to Infinity 1.
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#168 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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Had my email from BT today. Upgrades to service and changes to monthly prices. No mention at all of increasing from 38Mbps to 52Mbps, and the 'offer' link just threw up an error message. We shall see what the future holds on that front...
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#169 |
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Forum Member
Join Date: Nov 2010
Posts: 2
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I've just been in the phone to BT and there is no need to sign a new contract as everybody who is on 38mps will be upgraded to 54mps on the 3rd of July anyway.
I think it's a bit of a con and very misleading but the guy whom I spoke to didn't seem to think so. It implies that the only way to get the upgrade to 54mps is to sign a new contract and the fact that it says it has to be done before the 2nd of July is because after that it will be upgraded anyway the day after!!! But by that point you are already in a new 12 month contract! |
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#170 |
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Forum Member
Join Date: Nov 2010
Posts: 2
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Quote:
Had my email from BT today. Upgrades to service and changes to monthly prices. No mention at all of increasing from 38Mbps to 52Mbps, and the 'offer' link just threw up an error message. We shall see what the future holds on that front...
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#171 |
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Forum Member
Join Date: Mar 2003
Location: Cambridge
Posts: 1,259
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I don't think i'll lose sleep over it, just wait and see lol
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#172 |
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Forum Member
Join Date: Jan 2010
Posts: 9,209
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Quote:
I've just been in the phone to BT and there is no need to sign a new contract as everybody who is on 38mps will be upgraded to 54mps on the 3rd of July anyway.
I think it's a bit of a con and very misleading but the guy whom I spoke to didn't seem to think so. It implies that the only way to get the upgrade to 54mps is to sign a new contract and the fact that it says it has to be done before the 2nd of July is because after that it will be upgraded anyway the day after!!! But by that point you are already in a new 12 month contract! |
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#173 |
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Forum Member
Join Date: May 2016
Posts: 15
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Did they offer a re-contract for the exact same service at a reduced price or did you re-contract for 12 months AND upgrade something? I already have unlimited infinity 1 38Mb and pay £25 now. If I do nothing, I expect to pay £26 from July and get 52Mb but would obviously rather be paying £10! There must be a limit to how many will get a £10 deal or a reason why they get a £10 deal, or BT aren't going to make any money from their price increase!!
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#174 |
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Forum Member
Join Date: Dec 2010
Posts: 69
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Quote:
Did they offer a re-contract for the exact same service at a reduced price or did you re-contract for 12 months AND upgrade something? I already have unlimited infinity 1 38Mb and pay £25 now. If I do nothing, I expect to pay £26 from July and get 52Mb but would obviously rather be paying £10! There must be a limit to how many will get a £10 deal or a reason why they get a £10 deal, or BT aren't going to make any money from their price increase!!
They will as a lot of people don't read what they consider to be junk mail even though it's from their supplier
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#175 |
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Forum Member
Join Date: Jan 2010
Posts: 9,209
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Quote:
Did they offer a re-contract for the exact same service at a reduced price or did you re-contract for 12 months AND upgrade something? I already have unlimited infinity 1 38Mb and pay £25 now. If I do nothing, I expect to pay £26 from July and get 52Mb but would obviously rather be paying £10! There must be a limit to how many will get a £10 deal or a reason why they get a £10 deal, or BT aren't going to make any money from their price increase!!
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