I had a final notice letter from them today, threats of bailiffs! I closed my account with them 6 months ago and paid the fee. They say I have to prove it, I can see on my online banking the amount going from my account which I paid for over the phone with my debit card. I have asked my bank for a hard copy statement. I have tried to call them even though I am not a customer of theirs any more but I am just on hold for ever. Help