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02 Travel
dragonrapide
19-04-2016
I am totally confused. Have been told different things by 02 customer service on phone and 02 shop not to mention 02 Travel web page.

I have 02 Travel appearing in my bolt ons but have been told today:-

1. If I use my phone, text, or use internet whilst abroad it will immediately activate 02Travel as it is automatically activated aat £1.99 per day

2. I need to text TRAVEL to 23336 to activate it

3. On line it says to text 02TRAVEL to 23336 to activate it

There is no mention of a connection charge for phone calls, whereas someone told me there was such a charge.

Preferably I would like to wait till I get abroad to see what the wifi is like before I turn on data roaming. I only make two or three text per day, and probably no phone calls.

Please help me with my confusion. Thanks
deadmancarl
19-04-2016
I have O2 Travel on my account and I have used it abroad. I added the Bolt On, on the website and it just shows as a Bolt On.

As for the charges, I haven't used it since it included the phone call and texts at the beginning of the month. I don't think there are any connection charges for calls and texts as part of the bolt on.

I would say if you are not sure if you are going to use then, remove the Bolt On before you go, and then add the bolt on if you need it, otherwise they might just charge you £1.99 a day even with roaming off if you make any calls
steffangl
19-04-2016
If you have O2 Travel activated you'll pay £1.99 as soon as you make a call, send a text, or access the internet. The £1.99 charge gets you 120mins, 120texts and unlimited internet for the rest of the day without any further charges.

The unlimited data works at normal speeds for the first 100MB per day after which it is slowed down to an unspecified speed.

This O2 Travel pricing has changed this month - previously it only covered data usage not calls. You used to pay a 50p connection charge per call you made or received. This is no longer the case.

If you remove O2 Travel you'll pay per minute for calls you make and receive, for each text you send, and per MB for data.

On 30th April the prices for non-O2 travel usage will be dropping in-line with the EU capped limits. At the moment a text costs 4.8p. After 30th April it will likely be ~1.6p.

If you've got the O2 Travel bolt-on showing online then it will automatically activate at the above rate when you're away. If you don't have it you'll see a bolt-on called 'standard rates in Europe'.
dragonrapide
19-04-2016
Thanks for information. When I go to bolt ons it says. 02 Travel then underneath This bolt on is active, monthly cost free.
Looks like phone customer service told me incorrect information. So annoying. I could have activated charge just by sending text, thinking that as I had not texted TRAVEL I was not being charged.
steffangl
19-04-2016
Originally Posted by dragonrapide:
“Thanks for information. When I go to bolt ons it says. 02 Travel then underneath This bolt on is active, monthly cost free.
Looks like phone customer service told me incorrect information. So annoying. I could have activated charge just by sending text, thinking that as I had not texted TRAVEL I was not being charged.”

So at the moment you'll be charged the £1.99 as soon as you call, text or use internet abroad. If you don't use anything when you're away you'll pay nothing.
dragonrapide
19-04-2016
Thanks for information. When I go to bolt ons it says. 02 Travel then underneath This bolt on is active, monthly cost free.
Looks like phone customer service told me incorrect information. So annoying. I could have activated charge just by sending text, thinking that as I had not texted TRAVEL I was not being charged.
dragonrapide
19-04-2016
Sorry for duplication. I think I will deactivate it. I can always reactivate if needed. Wish I could rely on 02 giving correct information.
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