I think it takes a very cold and almost soulless person to lie and deceive as Duckenfield has done. His excuse for all this happening was he 'froze', that is not a legitimate excuse at all. And in fact, I don't think he did freeze, his first response to seeing what was going on in the central pens was probably 'What excuse can we come up with so that blame doesn't get laid on our door?'.
Football fans were pretty much seen as vermin then, my mother travelled away regularly in the 70's/early 80's and was regularly herded into pens where you were expected to 'find your own level'. In one match the crush got so bad a police officer had to pull her from the crowd and upon doing so both her shoes were gone, she had to wait until the end of the match for the crowd to leave so she could find them.
Duckenfield did not care about these fans and it's not just Duckenfield that felt this way is what I am trying to say. It was all too easy for him to send out this narrative of 'These drunken, ticketless Liverpool fans charged at the gate, broke it down and they all came running into the centre pen and killed those towards the front.' It was an easy narrative for people who weren't football fans to believe and one I have no doubt Duckenfield and co thought they could get away with.
If Duckenfield had any sort of heart, he wouldn't have spun that lie about the Liverpool fans. He would have held his hands up from the very beginning and admitted he got it wrong and he was terribly sorry, but he didn't. He has continued to lie until it became crystal clear his lies weren't going to cut it anymore, his apologies have come not because he is truly sorry for what happened but because he's been backed into a corner.
I was only 2 at the time of Hillsborough so don't remember it at all. My mother does, as she saw the images on tv whilst nursing me she burst into tears and told my grandmother she knew people were dead in that crowd, she could tell by the way it was moving and the looks on some of their faces. She wasn't there and it scarred her because she thought 'That could have been me'. We both cried upon hearing the verdict today because the families and indeed the city have fought for so long for this moment to happen.