Well as Plusnet is owned by BT you wouldn't really be leaving at all.

Bt still want you to phone up and hard sell so they clearly give a toss about you leaving! I thought it would be easy but they still make a desperate attempt o keep you

I got the email from BT yesterday, clicked to see what 'offers' they had for me.

I was offered BT Infinity 1 for £18 per month on a 24 MONTH contract, checked again today and now it only offers BT Infinity 1 for £22 per month on an 18 MONTH contract which is more than I pay at the moment!!!!!

So no real offer for me, and I cannot understand why the original offer vanished less than 24 hours after they offered it to me!!!!!

They'll need to do much better if they want to keep me as a customer when my current deal expires....!

If you phone you'll probably get slightly better. I got offered much the same but on phone they gave me inf 2 on 12 months at 17.50.

However. On checking I sync at exchange now at 51995 / 8000, which seems awfully convenient as to max inf 1. I phoned back and they assure me I'm on inf 2 but as they can't offer better on inf 1 I'd be as well keeping and phoning back in about 9 months for any further deals.

I've never spoken to anyone at BT yet I have had two quite reasonable special offers emailed to me since February, both completely unsolicited.

As the price has gone up I have looked at the offers and it has BT infinity 2 at

£26.50 a month, then £32.50 from month 19 plus line rental
Currently saving you £6 a month off the full price
18 month contract

so have gone with this now.
I am getting 55 meg now and my box is very close to me so should see the full speed.

I have been connected with Virgin Media I wanted 100meg I get 104 meg I'm not in a congested area that may change later on but as long as the speed is around 100meg I'm happy, As soon as I went over to VM BT emailed me to say as I wasn't using my BT Youview box anymore would I like to return it? I have had the box over 12 months I think not!

I have just rung to cancel and they offered

IF1 @ £24.00 pm + line rental

IF2 @ £26.50 pm + line rental

not a cracking deal,is it


not sure if the link below will work unless its linked to an account

https://www.productsandservices.bt.c...identification

Looks like the same deal I now have if its 24 months on Infinity 2 and 18 months on Infinity 1. Plusnet looks s better deal if your out of contract. You can get their top speed for £19.99 plus line rental on a 18 month contract, plus a 6 month reduction on that price as well.

Just checked my offers and it was £10 for 12 months for BT Infinity 1 unlimited snatched that up as i was thinking i would only get about £20.

Well you got to pay for the footy and UK call centres somehow!!

I know Ofcom rules allow you to cancel your contract within 30 days if there is a price rise, however can anyone confirm if you can cancel all your products if they only increase 1 element of your package.

For example, if I take their personalised offer of Infinity 2 for £24.50 on a 24 month contract and BT increase line rental in 12 months, can I cancel everything at that point?

In a word, yes.

Paragraph 17.2b from their T&C's only refers to cancelling "affected services" on a price rise?

17. How we may change your Services, Service Features, Equipment, the Charges and the terms of this Agreement
17.1 The Services, Service Features, Equipment, Charges and terms of this Agreement are variable. We may change them at any time for the reasons set out in Paragraphs 18 to 21.
17.2 If we make a change to our Core Service Charges, or if we make any changes to the Services, Charges (other than the Core Service Charges) or the terms of this Agreement which cause you significant disadvantage:
(a) we'll tell you at least 30 days before the change unless we're not reasonably able to give you 30 days' notice (for example, where the change is for legal or regulatory reasons), in which case we'll give you as much notice as possible; and
(b) we'll give you the chance to end the affected Service by giving us 30 days' notice without having to pay any increased charges or early termination charges.

T&C's
http://www.productsandservices.bt.co...broadband.html

I was able to cancel all my services despite only 2 having price rises. The only thing they wouldn't cancel was my mobile service.

Can I ask some advice? My contract ends in August. I've been offered ADSL at £5 a month before 2nd of July (which is my current price). However, Infinity is due on my cabinet by the end of August. Would I be better accepting the offer for ADSL and upgrading when the time comes, or leaving it till Infinity is available?

Personally if I was in your position and I have not paid any non returnable line rental saver, I would let my contract end and move over to BT owned Plusnet as soon as possible.

You can move now, if you have been informed of any price rises that affect you.

ADSL is free for a year at the moment with Plusnet, also they do not charge any activation fee for FTTC to new users. Not sure if they charge an activation fee for FTTC if you are an existing ADSL customer, so be careful with that!

I think they are also supplying 'Hub One' a clone of the BT Home Hub 5 to new users.

Thanks, I appreciate that.

Got a couple of BT mobile contracts and line rental till August so I'll do some sums!

Exactly what I did and left and yes they did make an offer (more than one in fact) but I changed to a company with monthly contracts and no Indian call centre support.

I had Infinity for more than 3 years and only had to call support twice - what a struggle those interactions were.

Good decision. I know BT's overseas call centres are beyond atrocious. Given the sky high prices BT charges, they should never have outsourced in the first place.

BT have evidently fallen short of expectations on customer service for some (including me!); and part of the fix is that they are returning call centre work to the UK.


http://www.btplc.com/Sharesandperfor...16-release.pdf (page 13)

The other month I found the BT customer service to be at times less than helpful when I had a minor Infinity fault.
Tane them nearly 2 weeks before they finally sent out an Openreach guy to fix the problem. I even nearly fell out with one of the call centre staff.

Darren