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Old 18-05-2016, 10:39
futaura
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Well, removing the aerial rules a whole bunch of stuff out, including timers, EPG or other broadcast issues. My thinking regarding deleting only the timers and otherwise running the box normally is that it could help rule out if it is specifically related to the timers set. If you still get freezes with no timers set and the aerial connected, then clearly it is in no way related to the updating of timers, etc.

Probably it doesn't matter so much about the software version, as it happens with both, but for consistency please stick with v1.20.2 for now.
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Old 18-05-2016, 11:02
soup_dragon
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Ok.
I'll have an update for you in a week then. Thanks for your persistence

Cheers. Tom
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Old 18-05-2016, 11:15
futaura
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No problem - if anybody else reading this has experienced (or not) the freezing/locking playback issue, it would be most useful to hear from all of you and particularly which transmitter your box is tuned to. Without much data to go on, it is proving very difficult to trace this issue.
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Old 18-05-2016, 11:17
soup_dragon
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We're on winter hill by the way

Cheers. Tom
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Old 18-05-2016, 11:22
futaura
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We're on winter hill by the way
Yes, I remember you mentioning earlier in the thread . Would be interesting to hear from others on Winter Hill also. I'm on Tacolneston and although I've seen the problem in the past it is definitely nowhere near as frequent.
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Old 19-05-2016, 07:39
pee_bee
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No problem - if anybody else reading this has experienced (or not) the freezing/locking playback issue, it would be most useful to hear from all of you and particularly which transmitter your box is tuned to. Without much data to go on, it is proving very difficult to trace this issue.
I'm on Malvern and get the freezes....on v1.21.3
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Old 22-05-2016, 23:04
Luis Essex
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Does any one who reads this forum use Audio Description on the T7655?

I think I've realised when the Audio Description bug that sometimes fails to apply the AD fade descriptor happens, or rather doesn't happen.
I need to make some another test recording and then have time to analyse and write-up but is there anyone already who is aware of the AD fade descriptor and can save me some time?

@futaura The addition test will be using the first two minutes of ITV4's State of Play on Wednesday/Thursday night at 00:10AM. I will be recording it on a T7655 (1.20.2) and, both my Sony TV whose AD is extremely good, plus a BT/Humax T2100 which is passable on standard definition programmes. That way I can make a comparison and will also know whether or not the fade descriptor is being broadcast.
Any chance of you doing the same and recording using your Sony TV and a T7655?
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Old 22-05-2016, 23:25
futaura
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I don't have recording set up on my TV - tried it once, but hated the interface. I don't think I have a spare USB HDD lying around to format for use with the TV. I can record it on my T7650 and T7655 though (latest dev build). If the AD fade is broken in the Emerald software, there may be a possibility that it worked fine on the Amber software. I could record it on my TT YouView box also, but from your recent bug reports on that, I guess that is a waste of time?
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Old 23-05-2016, 08:05
Luis Essex
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I don't have recording set up on my TV - tried it once, but hated the interface. I don't think I have a spare USB HDD lying around to format for use with the TV. I can record it on my T7650 and T7655 though (latest dev build). If the AD fade is broken in the Emerald software, there may be a possibility that it worked fine on the Amber software. I could record it on my TT YouView box also, but from your recent bug reports on that, I guess that is a waste of time?
You correct. The TalkTalk youview has non-trival AD bugs making it useless for AD. It won't show at all how AD is supposed to sound.
I'll just have to go with just my best effort when I write it up the T7655 bug. It is reproducible but without a good sample or someone who actually uses AD it can sound OK to the casual listener and its just pot luck whether a more obvious example is used to test.
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Old 23-05-2016, 08:12
Luis Essex
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You don't have satellite do you? The AD is pre-mixed and so satellite receivers/recorders can't really get it wrong.
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Old 26-05-2016, 00:46
futaura
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I don't have satellite - only Freeview. I have seen (heard) the fade issue live - just as well as my T7650 chose not to record it (seems to be dying as the front panel does a knight rider style flicker every few seconds!). It is clear that the T7650 and T7655 handle the fade the same way (i.e. no dimming) and the fading is very obvious on my Sony TV. The AD is hard to hear on Vestel units when there is background music, whereas on the Sony the music dims down when the AD comes.
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Old 26-05-2016, 14:31
Luis Essex
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I don't have satellite - only Freeview. I have seen (heard) the fade issue live - just as well as my T7650 chose not to record it (seems to be dying as the front panel does a knight rider style flicker every few seconds!). It is clear that the T7650 and T7655 handle the fade the same way (i.e. no dimming) and the fading is very obvious on my Sony TV. The AD is hard to hear on Vestel units when there is background music, whereas on the Sony the music dims down when the AD comes.
When I first got a T7655 I thought that the fade was OK. Then I went through a spate when it wasn't but I was not sure if it was down to the broadcaster or not.

I'm now happy that I know the situation.
With the T7655 the fade is OK on HD programmes but not on SD programmes.
E.g. State of Play from ITV HD was OK. This week State of Play ITV4 was not OK on T7655 but the same SD broadcast is OK on other recorders that don't have bugs, showing that the broadcast was OK and it is the T7655 at fault (but for SD only).
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Old 27-05-2016, 15:45
soup_dragon
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Are you still watching recordings from your T7655? If so, could you try hooking the aerial lead back up and deleting all timers? Then see if you still get the freeze problem during playback. Another theory being that it could be a background timer list refresh/uodate that is triggering the freeze, which would itself be triggered by the EIT broadcast data.

Before doing that though, if you could email your list of timers to me, if you don't mind, then that might help. Just wondering if it could be related to having a timer set on a particular channel or programme as I have only seen the problem once in 3 weeks and not once on v1.21.3 (yet in the past it has happened more when using that version).
As promised, an update.

Plugged the aerial in and within 2 mins started to watch something. This is without any recording timers set.

Freeze's occurred at 4, 8 and 52 mins.

Immediately after finishing that we watched another.

Freeze's occurred at 3, 27, 34 and 56 mins.

Had to stop as the Mrs needed to catch up on Britain's got talent on the other box. Hope the info is of some help......

Cheers Tom
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Old 27-05-2016, 23:16
pee_bee
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That may account for why I had a few previously unexplained non-recordings when I first owned a T7655. I had set a lot of additional timers and so this was more likely to happen.

It dosn't appear to be in the list of bugs for either of the T7655s or the T7650.

Does it always do this for you as described or might it be only certain channel combinations?
Could you report on a combination of channels that it definitely happens on all the time?
Happened tonight...

Have I Got New For You - BBC1 SD Ch1
and
Gogglebox - C4 SD Ch4
both on series record starting at 9pm

At 9pm was listening to a recording of The News Quiz made earlier - Radio 4 Ch704

Recording for HIGNFY started, Gogglebox recording failed to start - no messages of any sort displayed
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Old 02-06-2016, 17:59
futaura
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When I first got a T7655 I thought that the fade was OK. Then I went through a spate when it wasn't but I was not sure if it was down to the broadcaster or not.

I'm now happy that I know the situation.
With the T7655 the fade is OK on HD programmes but not on SD programmes.
E.g. State of Play from ITV HD was OK. This week State of Play ITV4 was not OK on T7655 but the same SD broadcast is OK on other recorders that don't have bugs, showing that the broadcast was OK and it is the T7655 at fault (but for SD only).
Yes, I can confirm this - I've logged the issue at http://pvrbugs.futaura.co.uk/view.php?id=417
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Old 02-06-2016, 22:15
Luis Essex
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Yes, I can confirm this - I've logged the issue at http://pvrbugs.futaura.co.uk/view.php?id=417
Thanks and sorry I didn't find time do this.

I'm still kicking myself for taking so long in realising that it was whether it was was SD or HD that triggered the difference.
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Old 16-06-2016, 10:46
Prestonian_123
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Have taken the plunge and replaced my ailing Bush T7650 with a Hitachi HDR 5T01 (T7655) at the new reduced price from Argos. First impressions are positive overall but, as half expected, it does have the freeze issue on playback. My very first recording was last night's Springwatch and on watching it back later on it froze once in the one hour programme. Do hope they will correct this.

Other initial comments - it works with a T835 handset which I prefer to both the T7650 and T7655 ones. It powers up from low power standby more quickly than the T7650 although the red dot when in low power standby is too bright and intrusive for my liking. Picture quality great.
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Old 16-06-2016, 19:12
futaura
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Can you post your transmitter information in the other thread please.

The freeze issue has got me baffled as it hasn't happened to me at all since the end of April.
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Old 09-07-2016, 20:01
Prestonian_123
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Did return my "freezing" new Vestel (Hitachi) and replaced it with this 7655 from ebay :

Bush Freeview+ HD 500GB Digital TV Recorder with USB Media Player B500DTR at £40.

Arrived today in a pristine box with label indicating S/W version 1.21.3. Have just set it up and the actual version is 1.22.1. Will be interesting to see if the "freeze" problem is still there.
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Old 09-07-2016, 20:24
soup_dragon
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Will be interested in reading your report in due course. Made no difference on my box though

Cheers. Tom
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Old 09-07-2016, 22:08
futaura
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I'd be dubious of 1.22.1 - it's not an official release AFAIK and has not been deemed worthy as an update to existing boxes otherwise it would have been in an OAD or via internet update by now. I have been testing 1.22.0 for a while which I did get freezes with, as I did with the older versions. However, I have had no freezes at all since the end of April! Is there any extra info showing in the EPG programme description (PCRID/SCRID)?
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Old 09-07-2016, 22:31
soup_dragon
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Ah, got mixed up with the version numbers. Not got that latest one so ignore my previous post

Cheers. Tom
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Old 10-07-2016, 17:18
Prestonian_123
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I'd be dubious of 1.22.1 - it's not an official release AFAIK and has not been deemed worthy as an update to existing boxes otherwise it would have been in an OAD or via internet update by now. I have been testing 1.22.0 for a while which I did get freezes with, as I did with the older versions. However, I have had no freezes at all since the end of April! Is there any extra info showing in the EPG programme description (PCRID/SCRID)?
Yes, for each highlighted programme both PCRID/SCRID are shown after the description.

Interesting, while the outer box has Argos stock details printed on it, and the Recorder itself has the usual Argos label on the top, on the front page of the User Manual the Bush/Argos Helpline 'phone number has been obscured by the overprinting (before reprinting) of a sequence of capital "Xs".
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Old 10-07-2016, 18:18
Billy_Value
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I am getting a lot of ''service not running'' on channels lately
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Old 10-07-2016, 19:39
futaura
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Yes, for each highlighted programme both PCRID/SCRID are shown after the description.

Interesting, while the outer box has Argos stock details printed on it, and the Recorder itself has the usual Argos label on the top, on the front page of the User Manual the Bush/Argos Helpline 'phone number has been obscured by the overprinting (before reprinting) of a sequence of capital "Xs".
Well, it is an Argos return after all - all refurbished Bush and Hitachi boxes on eBay are. The presence of the CRID information proves it is development test software and not a public release. Either the company that you bought it from flashed the software on or the previous owner did. It will be interesting to hear if the freeze problem has gone though.

It is interesting that it came shipped with v1.21.3 as the Bush boxes have never been given that update over the air/internet - only the Hitachi boxes did. It's quite possible your box has the Hitachi firmware on it (can be seen via the internet portal branding), in which case it will only receive Hitachi updates in the future and not Bush (not in itself a bad thing).
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