Hey Everyone
My next post comes about 3 Mobile, generally about their reception but im going to add a few more points in too!
I joined 3 back in January and it was a disaster from day 1.
I was greeted by Laura in store who I purely went to see about my non-threeUK mobile as I was having issues with the handset and hoped for some technical knowledge.
Laura was very quick in asking how long I had left on the contract, to which I stated "1 year" and due to this, was not looking for a new contract, she then told me she could offer me a buyout option.
I said super, if I can get a new phone and you can end my current contract, that's great!
I walked away with a new iPhone 5s and thought nothing more of it.
After a week I had terrible service, baring in mind, Laura had to perform a coverage check as this was "company policy" and I have "fantastic coverage indoors and outdoors", which actually led to constant "No Service" or one bar no matter where I was, at home, it was constantly "No Service".
I phoned 3 who sent me a free home signal booster which don't get me wrong, works a treat! but I also mentioned about the contract buy out which I was promised only to be told "sorry sir, 3 don't offer contract buy outs",
I visited Manchester city centre to have "No Service", 3 blamed Apple and Apple blamed 3, it led to Apple replacing the handset and 3 replacing the sim which made no difference at all.
I phoned 3 to be constantly cut off due to no service, they finally said that 4G Super Voice is likely to work but is not compatible on iPhone 5s so I would need to upgrade to an iPhone 6 which they would let me do, but not before blackmailing me with a £576 fee to end the contract, I protested that this was not my fault so 3 should be doing what they can at all costs to rectify their poor service, it made no difference.
After 13 phone calls, I had lost my patience keep explaining the situation and said I want to speak to your manager (im at home now by the way) after a further one hour I was put through to the Customer Excellence Team, who to be fair, were amazing, I told him everything from day one to present and said I've had enough, I want to leave 3 so YOUR options are to end my contract or you wont receive another penny from me, as per your terms and conditions, you provide me a service and I need to pay you, your not providing the service so the contract is void, and after a bit of arguing, he said I could leave the contract fee-free.
My advice is if your thinking of joining 3, be careful, if your already with them, and have these issues, get through to Customer Excellence and state your point (they're all British by the way in the least discriminative way), it's a shame they're not customer service!
I have just purchased a new phone and gone to BT, who are offering me Unlim mins, unlim txts, 20GB data and a £35 iTunes gift card for £20 per month.
It's down to who you get through to and about stating your case and not backing down.
Good luck
My next post comes about 3 Mobile, generally about their reception but im going to add a few more points in too!
I joined 3 back in January and it was a disaster from day 1.
I was greeted by Laura in store who I purely went to see about my non-threeUK mobile as I was having issues with the handset and hoped for some technical knowledge.
Laura was very quick in asking how long I had left on the contract, to which I stated "1 year" and due to this, was not looking for a new contract, she then told me she could offer me a buyout option.
I said super, if I can get a new phone and you can end my current contract, that's great!
I walked away with a new iPhone 5s and thought nothing more of it.
After a week I had terrible service, baring in mind, Laura had to perform a coverage check as this was "company policy" and I have "fantastic coverage indoors and outdoors", which actually led to constant "No Service" or one bar no matter where I was, at home, it was constantly "No Service".
I phoned 3 who sent me a free home signal booster which don't get me wrong, works a treat! but I also mentioned about the contract buy out which I was promised only to be told "sorry sir, 3 don't offer contract buy outs",
I visited Manchester city centre to have "No Service", 3 blamed Apple and Apple blamed 3, it led to Apple replacing the handset and 3 replacing the sim which made no difference at all.
I phoned 3 to be constantly cut off due to no service, they finally said that 4G Super Voice is likely to work but is not compatible on iPhone 5s so I would need to upgrade to an iPhone 6 which they would let me do, but not before blackmailing me with a £576 fee to end the contract, I protested that this was not my fault so 3 should be doing what they can at all costs to rectify their poor service, it made no difference.
After 13 phone calls, I had lost my patience keep explaining the situation and said I want to speak to your manager (im at home now by the way) after a further one hour I was put through to the Customer Excellence Team, who to be fair, were amazing, I told him everything from day one to present and said I've had enough, I want to leave 3 so YOUR options are to end my contract or you wont receive another penny from me, as per your terms and conditions, you provide me a service and I need to pay you, your not providing the service so the contract is void, and after a bit of arguing, he said I could leave the contract fee-free.
My advice is if your thinking of joining 3, be careful, if your already with them, and have these issues, get through to Customer Excellence and state your point (they're all British by the way in the least discriminative way), it's a shame they're not customer service!
I have just purchased a new phone and gone to BT, who are offering me Unlim mins, unlim txts, 20GB data and a £35 iTunes gift card for £20 per month.
It's down to who you get through to and about stating your case and not backing down.
Good luck