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Cancel bt and move to plus net |
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#1 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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Cancel bt and move to plus net
Currently on infinity 2 and looking to move to plus net fibre unlimited
Today I placed an order on plus net and they said they would contact the current provider Is that all I do? Do I need to call bt to cancel? I set the plusnet date as June 13th which is roughly one months notice to bt but can this be sooner? Love how complicated they make it! Why can't we have a simplified Netflix style with the same ease of cancelling (Btw search is not working for me so can't find similar posts) |
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#2 |
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Forum Member
Join Date: Aug 2004
Location: Broadway
Posts: 697
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Quote:
Currently on infinity 2 and looking to move to plus net fibre unlimited
Today I placed an order on plus net and they said they would contact the current provider Is that all I do? Do I need to call bt to cancel? I set the plusnet date as June 13th which is roughly one months notice to bt but can this be sooner? Love how complicated they make it! Why can't we have a simplified Netflix style with the same ease of cancelling (Btw search is not working for me so can't find similar posts) Not sure how you think it's complicated to be honest. You simply sign up for Plusnet, wait for the kit to arrive (if your using their modem/router) and on the due date, it should all be up and running with your new supplier. |
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#3 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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Well with BT you have the option to leave if you dont like there new prices.
I believe im on a rolling month by month contract but might be 6 months into a 12 month contract! i cant remember 'i cant remember' is probably what these companies love to hear - hit you with a penalty. |
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#4 |
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Forum Member
Join Date: Jan 2006
Posts: 9,072
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Well you won't really be leaving BT because BT own plusnet.
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#5 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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Quote:
Well you won't really be leaving BT because BT own plusnet.
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#6 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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HaD a letter from bt saying only my phone line was moving, you will still have broadband and bt sport at £32pm please call us to cancel of this is not what you want
Must be a ploy to get you to call and hard sell you - we had a Irish chap wo sounded like he was on speed - only offered £17.50pm which is only £2.50pm cheaper (not including the £5pm for 6 month bonus). I'd rather have offers in writing to read over than have someone sell over the phone. Trying to get deals like some drug dealer. Can't they 'keep it simple' Just wish they would make things less complex in terms of prices for new customers and existing customers A Netflix model that doesn't really change much and is easy with no faff ing around |
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#7 |
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Forum Member
Join Date: Jun 2007
Location: 🇬🇧
Posts: 54,239
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Quote:
HaD a letter from bt saying only my phone line was moving, you will still have broadband and bt sport at £32pm please call us to cancel of this is not what you want
Must be a ploy to get you to call and hard sell you - we had a Irish chap wo sounded like he was on speed - only offered £17.50pm which is only £2.50pm cheaper (not including the £5pm for 6 month bonus). I'd rather have offers in writing to read over than have someone sell over the phone. Trying to get deals like some drug dealer. Can't they 'keep it simple' Just wish they would make things less complex in terms of prices for new customers and existing customers A Netflix model that doesn't really change much and is easy with no faff ing around I'm going to be moving to plusnet within the next week or two,it will be interesting to see if BT try to pull that stunt with me too. |
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#8 |
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Forum Member
Join Date: Sep 2012
Location: lurgan, co,armagh,n.ireland
Posts: 71
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I know plusnet r a part of bt just wondering does anybody know if the do a deal involving bt sport.
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#9 |
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Forum Member
Join Date: Dec 2005
Posts: 842
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Quote:
A devious way to artificially create competetion
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#10 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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Quote:
That's strange,the blurb on the plusnet site says they will take care of all the switchover details by contacting your ISP for you.
I'm going to be moving to plusnet within the next week or two,it will be interesting to see if BT try to pull that stunt with me too. Called bt - hard sell on something - didnt understand him as he sounded like tommy from snatch (thick Irish accents) When asked 'did you get notice about changing broadband' he said it hadn't come through So I'd imagine its all bull to get you to phone up and get a hard sell. Just say you don't care / hate Michael Owen / emigrating to Bolivia |
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#11 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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Quote:
I know plusnet r a part of bt just wondering does anybody know if the do a deal involving bt sport.
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#12 |
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Forum Member
Join Date: May 2009
Posts: 3,196
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Quote:
Think its £10pm for the sport pack with plusnet - you might need a youview box though
https://www.plus.net/tv/faq/ |
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#13 |
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Forum Member
Join Date: Nov 2005
Location: Back of beyond
Posts: 1,928
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We moved from TalkTalk to Plusnet ---- no problem .
Recommended Plusnet to a friend on this basis ----- what a nightmare it's proving to be for him. After he contacted Plusnet ("we do it all for you") an Open reach van turned up at his house telling him his landline number had now been changed ---- he demanded his old number back but they couldn't do that so he is now stuck with a different phone number. Why did Open Reach change his number ? He can't get an answer from Bt or Plusnet on that question. His internet connection was terminated ---- it would be now that his landline number has changed. The Plusnet router never arrived --- a phone call to Plusnet revealed the router had been posted to a caravan park so another was sent . Plusnet have now said it will be all sorted this week ---- that's nearly 2 months after he first decided to change. We never had any of these problems ,neither did our neighbours when they moved to Plusnet so reluctant now to recommend Plusnet to anyone again. I emailed Plusnet to tell them about this fiasco but my email went to the sales department who couldn't help ----- they gave me a phone number for him to ring --- a number he already had. Regards Regards |
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#14 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,899
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Quote:
After he contacted Plusnet ("we do it all for you") an Open reach van turned up at his house telling him his landline number had now been changed ---- he demanded his old number back but they couldn't do that so he is now stuck with a different phone number.
Why did Open Reach change his number ? He can't get an answer from Bt or Plusnet on that question. It could equally have been Openreach not responding to the porting instruction or the engineer tasked to make the changeover happen cocking up. Waste of time him talking to Openreach about this though. They work for the service providers only. So will only take instructions from BT or Plusnet, depending on who is responsible for the number porting. Though with all three being part of BT Group you'd think they would be more inclined to talk to each other! That is assuming of course that a number port was initiated in the first place. If it wasn't then your friend may have assumed that the number would stay the same even though he was changing providers. |
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#15 |
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Forum Member
Join Date: Nov 2005
Location: Back of beyond
Posts: 1,928
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Quote:
Unless he gave specific instructions to port his landline number from BT to Plusnet then he will have been given a new number. If he did give instructions to port the number and has that confirmed in his order then it possible either BT or Plusnet cocked up, though getting either to hold their hands up and accept the blame may be easier said than done.
It could equally have been Openreach not responding to the porting instruction or the engineer tasked to make the changeover happen cocking up. Waste of time him talking to Openreach about this though. They work for the service providers only. So will only take instructions from BT or Plusnet, depending on who is responsible for the number porting. Though with all three being part of BT Group you'd think they would be more inclined to talk to each other! That is assuming of course that a number port was initiated in the first place. If it wasn't then your friend may have assumed that the number would stay the same even though he was changing providers. Edit: when we changed there was no mention of "porting" ---- we were with TalkTalk and our landline number remained the same which is the BT landline number we've always had. Regards |
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#16 |
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Forum Member
Join Date: May 2004
Location: Reading
Posts: 27,899
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Quote:
I can't answer the question about "porting" but you are correct about BT blaming Plusnet and Plusnet blaming BT !!
Edit: when we changed there was no mention of "porting" ---- we were with TalkTalk and our landline number remained the same which is the BT landline number we've always had. Regards More likely you would be asked if you wanted to retain your existing number.
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#17 |
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Forum Member
Join Date: Nov 2005
Location: Back of beyond
Posts: 1,928
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He phone earlier to say Plusnet had sent a text saying they" had taken ownership of his old number and would be setting up his broad band" ----- the rest of the text he didn't receive.
My worry now is that he no longer has that as his landline number ----- we'll see. Sorry to the OP for adding this to your topic ---- I hope your change over goes without a hitch. Regards |
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#18 |
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Forum Member
Join Date: Nov 2005
Location: Back of beyond
Posts: 1,928
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Update:
Yesterday he had his old number restored and today his router burst into life so talked him through getting his laptop and ipad up and running with wifi. Now a happy chappy..... Hope all goes to plan OP. Regards |
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#19 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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All went to plan apart from bt taken a full months (£57) off me which I hope ill get back in a final bill
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#20 |
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Forum Member
Join Date: Apr 2011
Posts: 11,509
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I pay £31 per month to BT for broadband, TV and line rental.
Costly but they're reliable and I would never risk switching. |
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#21 |
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Forum Member
Join Date: Jul 2004
Location: London
Posts: 4,469
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I've found plusnet to be the exact same as bt in the two weeks I've had them. They even use the exact same home hub (but white with bizarre bright pink legs! )
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#22 |
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Forum Member
Join Date: Jul 2007
Posts: 6,288
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Quote:
I've found plusnet to be the exact same as bt in the two weeks I've had them. They even use the exact same home hub (but white with bizarre bright pink legs! )
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More likely you would be asked if you wanted to retain your existing number.