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Sky Q teething problems |
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#1 |
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Forum Member
Join Date: May 2005
Posts: 28
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Sky Q teething problems
I have had Sky Q for a few weeks now and I have a number of issues, hopefully none of them will be new to you guys and you may even have some fixes...?
1) Every few days my Sky Q silver will completely lose satellite reception, a reboot fixes this. *I hope a software fix is coming for this* 2) Every few minutes on a recording there is a sound drop and fade back in. This doesn't happen on live TV, only recordings. Again, software fix pls. 3) I have Ethernet throughout my house and would prefer the reliability of using this rather than wifi, yet if I connect my Silver via Ethernet, it will not connect to the network properly, preventing my iPad and sky mini boxes connecting to it. 4) Every few days my Sky mini will lose connectivity for a few seconds then get it back again, then a few mins later do the same thing, this happens repeatedly every few mins until a full reset is done. This happens whether I am connected to the silver via wifi or Ethernet. Some of these issues I can live with, others are slightly frustrating, the last one can make it almost too annoying to watch. Any advice greatly appreciated. Are there engineer menus that may help etc? Thanks in advance. |
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#2 |
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Forum Member
Join Date: Jan 2002
Posts: 432
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Don't have Q yet (next week) but I've heard that taking the boxes out of "eco mode" helps a lot.
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#3 |
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Forum Member
Join Date: May 2005
Posts: 28
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cool, i'll give that a try, thanks!
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#4 |
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Forum Member
Join Date: Jan 2003
Location: In Gods Own County
Posts: 20,678
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Have a look through this thread,
http://forums.digitalspy.co.uk/showthread.php?t=2139825 there may be info on there |
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#5 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Again the Q app is failing to connect. I'd have thought it would of been fixed by now but clearly not.
Also i took my box out of eco mode. |
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#6 |
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Forum Member
Join Date: Oct 2003
Posts: 378
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I had my first instance of the Sky Q silver box having a lot to do the other night and it didn't go so well. My wife was watching a recording on the silver box and I was watching another on a mini in another room. Meanwhile, the silver box was recording a couple of other shows.
The mini I was watching kept losing its connection to the silver box and it took me ages to get through my 45 minute show because I had to keep rebooting the mini and resetting the connection. ![]() It's almost as if the silver's wifi signal diminished in power when it had a lot to do. |
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#7 |
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Forum Member
Join Date: Sep 2008
Posts: 9,543
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Is Q app working for anyone else because its certainly not working for me no matter what i do it won't connect?
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#8 |
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Forum Member
Join Date: Aug 2003
Location: Westcliff-on-Sea, Essex
Posts: 151
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Quote:
Is Q app working for anyone else because its certainly not working for me no matter what i do it won't connect?
Hopefully the next software update, whenever that is, will fix it. |
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#9 |
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Forum Member
Join Date: Dec 2001
Location: Scotland the brave
Posts: 5,985
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Quote:
I
2) Every few minutes on a recording there is a sound drop and fade back in. This doesn't happen on live TV, only recordings. Again, software fix pls.. |
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