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Install date today and no show.


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Old 17-05-2016, 23:34
oathy
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Join Date: Jul 2010
Posts: 22,156

Hi

Was due to go live for both phone and Infinity today 8am-1pm slot. By noon I knew something was up so I rung and was assured all was fine. but 13:20 still nothing.
waited 40 minutes on the phone finally to be told "sorry its not going to happen today there's been a problem" someone will ring you by the 20th. short time later had an SMS saying they would then ring on the 26th with an update.

I just wonder please. do I still have a right to Cancel? and what happens to the upfront money I paid instead of it going on my 1st bill. Waited a month already but what's really made me weary having just left Talk Talk and the way they seem to omit telling customers important stuff, I don't want to go back to that.
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