I have bought the John Lewis 40' 4k tv along with the soundbar. Everything about it is LG. I am having a problem with sound occasionally fading down a then back up again. I am beginning to think it is not my SkyQ set-up, but I have done something wrong in the ( complicated for me ) set-up. Anybody got any experience of John Lewis LG tv's ? Any problems with them ? Any advice gratefuly received.
John Lewis ( LG ) 40"tv and soundbar
How have you got everything connected up?
Also what model of TV and soundbar are you using?
Sound fading up and down randomly does not sound (no pun intended
) like a connection or configuration fault. Usually it either makes a noise or it doesn't, or makes some very strange noises not resembling what you should be hearing at the time.
Unless you've got one of these really clever tellies that uses some sort of gesture control (AKA waving your hands about in front of it in the vain hope it will do something useful) and it is interpreting that as a volume up/down command. Or the remote is sending spurious signals to the TV/soundbar. Or there is a random human digit being applied to the volume buttons on the remote
Also what model of TV and soundbar are you using?
Sound fading up and down randomly does not sound (no pun intended
) like a connection or configuration fault. Usually it either makes a noise or it doesn't, or makes some very strange noises not resembling what you should be hearing at the time.Unless you've got one of these really clever tellies that uses some sort of gesture control (AKA waving your hands about in front of it in the vain hope it will do something useful) and it is interpreting that as a volume up/down command. Or the remote is sending spurious signals to the TV/soundbar. Or there is a random human digit being applied to the volume buttons on the remote
Hi
Thanks for your reply.
Yes everything is connected up to the best of my ability. Optical lead from soundbar to tv etc.These are the models which even have LG name plate on the back:-
Here are the models :-
John Lewis JL9100SB Bluetooth Sound Bar with Wireless Subwoofer
82438010 John Lewis 40JL9100 LED 4K Ultra-HD Smart TV, 40" with Freeview HD and Built-In Wi-Fi
Thanks for your reply.
Yes everything is connected up to the best of my ability. Optical lead from soundbar to tv etc.These are the models which even have LG name plate on the back:-
Here are the models :-
John Lewis JL9100SB Bluetooth Sound Bar with Wireless Subwoofer
82438010 John Lewis 40JL9100 LED 4K Ultra-HD Smart TV, 40" with Freeview HD and Built-In Wi-Fi
You still haven't answered the question, how is it all connected up.
That means listing every single device (Sky box, DVD player, Blu-Ray player or whatever) and what cables you are using to connect to the TV. Or are you connecting to the soundbar HDMI input then linking to the TV?
What cables go between the TV and soundbar.
Do you have an aerial plugged into the TV so that you can use it's built in Freeview tuner?
Basically the more information you can give the easier it is to understand what is going on.
If you have more than one device connected to the TV (eg a DVD/Blu-Ray player in addition to the Sky box already mentioned) does that suffer the same volume fading as the Sky box?
If you have an aerial connected to the TV do you also get the same fading when watching a Freeview channel?
There are numerous possible causes so we have to narrow down where it is likely to be occurring. If it only ever happens when watching Sky and never when watching a DVD/Blu-Ray or using the Freeview tuner in the TV then the likely cause is the Sky box.
If it happens to anything you are watching then it could be the TV or soundbar. Working out which is the cause could be more of a problem. Unless you have some means of getting an alternative audio signal to the soundbar independently of the TV.
That means listing every single device (Sky box, DVD player, Blu-Ray player or whatever) and what cables you are using to connect to the TV. Or are you connecting to the soundbar HDMI input then linking to the TV?
What cables go between the TV and soundbar.
Do you have an aerial plugged into the TV so that you can use it's built in Freeview tuner?
Basically the more information you can give the easier it is to understand what is going on.
If you have more than one device connected to the TV (eg a DVD/Blu-Ray player in addition to the Sky box already mentioned) does that suffer the same volume fading as the Sky box?
If you have an aerial connected to the TV do you also get the same fading when watching a Freeview channel?
There are numerous possible causes so we have to narrow down where it is likely to be occurring. If it only ever happens when watching Sky and never when watching a DVD/Blu-Ray or using the Freeview tuner in the TV then the likely cause is the Sky box.
If it happens to anything you are watching then it could be the TV or soundbar. Working out which is the cause could be more of a problem. Unless you have some means of getting an alternative audio signal to the soundbar independently of the TV.
Optical lead from sound-bar to tv. HDMI from Sky Q to HDMI on tv.
HDMI from LG blu ray / dvd player. to tv
Woofer is wireless, and that's it.
We have never used freeview, and yes there is the usual aerial to the tv.
The problem is this fault is intermittent. I could watch tonight and only get a dip in sound for 30 seconds after watching tv for over an hour !!!
HDMI from LG blu ray / dvd player. to tv
Woofer is wireless, and that's it.
We have never used freeview, and yes there is the usual aerial to the tv.
The problem is this fault is intermittent. I could watch tonight and only get a dip in sound for 30 seconds after watching tv for over an hour !!!
As you say you have an aerial, using that would eliminate the Sky box if the fault persists. Using the TV's own speakers would eliminate the sound bar if the fault persists. Contact JL as they may have seen this one before.
Intermittent faults like this are real bu**ers to track down. But you have to persevere and do a bit of elimination if possible. So for example if you watch something like BBC1 or ITV via Sky try doing via Freeview instead and turn the Sky box off.
Or watch a movie on the Blu-Ray player.
You have to try as many combinations of sources as possible to try and work out if it affects everything or just happens when you watch via the Sky box. As I said working out if it is the TV or the soundbar could be trickier.
Depending on what the actual cause of the fault is you might find that the TV speakers fade as well as the soundbar so that might be a test you could perform. ie listen using the TV speakers only for a while then switch back to the soundbar and see if both or only the soundbar fades.
Ideally you would plug the soundbar into some other source of audio to eliminate that. If the Blu-Ray player has an optical out you could plug that into the soundbar effectively bypassing the TV and see if that fades while watching a disk. Though whether that would be long enough to provoke the fade is another matter. That is the real pain with intermittent faults unfortunately. Not sure if the Sky Q box has an optical out you could plug into.
Or watch a movie on the Blu-Ray player.
You have to try as many combinations of sources as possible to try and work out if it affects everything or just happens when you watch via the Sky box. As I said working out if it is the TV or the soundbar could be trickier.
Depending on what the actual cause of the fault is you might find that the TV speakers fade as well as the soundbar so that might be a test you could perform. ie listen using the TV speakers only for a while then switch back to the soundbar and see if both or only the soundbar fades.
Ideally you would plug the soundbar into some other source of audio to eliminate that. If the Blu-Ray player has an optical out you could plug that into the soundbar effectively bypassing the TV and see if that fades while watching a disk. Though whether that would be long enough to provoke the fade is another matter. That is the real pain with intermittent faults unfortunately. Not sure if the Sky Q box has an optical out you could plug into.
I see the sound bar has an HDMI i/p, It doesn't say if the TV has an ARC o/p on one HDMI but if it does connecting the sound that way I should enable the TV to control the sound bar. Are you using a separate remote for the sound bar at the moment?
Wife is busy watching Andy Murray, so I won't be able to get to the tv tonight !!!
I appreciate all your replies, and hopefully I will get access to the tv tomorrow !
One thought.....the Sky Q box has an optical output....should I try linking Sky Q box directly to the optical input on the tv, and the soundbar by HDMI cable to the tv?
Is this a stupid question??? Probably.....
I appreciate all your replies, and hopefully I will get access to the tv tomorrow !
One thought.....the Sky Q box has an optical output....should I try linking Sky Q box directly to the optical input on the tv, and the soundbar by HDMI cable to the tv?
Is this a stupid question??? Probably.....
Originally Posted by Koala:
“One thought.....the Sky Q box has an optical output....should I try linking Sky Q box directly to the optical input on the tv, and the soundbar by HDMI cable to the tv?
Is this a stupid question??? Probably.....”
“One thought.....the Sky Q box has an optical output....should I try linking Sky Q box directly to the optical input on the tv, and the soundbar by HDMI cable to the tv?
Is this a stupid question??? Probably.....”
Yes, I'm afraid so - there is no optical input on the TV.
Originally Posted by Nigel Goodwin:
“Yes, I'm afraid so - there is no optical input on the TV.”
“Yes, I'm afraid so - there is no optical input on the TV.”
Yes, there is an optical input on the tv. Should I try Sky Q box optical to tv , and soundbar via hdmi to tv ? ( if I ever get wife away from watching Andy Murray !!!!!!! )
Originally Posted by Koala:
“Yes, there is an optical input on the tv. Should I try Sky Q box optical to tv , and soundbar via hdmi to tv ? ( if I ever get wife away from watching Andy Murray !!!!!!! )”
“Yes, there is an optical input on the tv. Should I try Sky Q box optical to tv , and soundbar via hdmi to tv ? ( if I ever get wife away from watching Andy Murray !!!!!!! )”
Are you sure?, I've never seen (or heard of) an optical input on a TV (there's no point in having one), they do have optical outputs though.
Assuming TV and soundbar both have ARC?, then you should connect the ARC HDMI TV socket to the soundbar, and the SkyQ to one of the other HDMI inputs on the TV.
Originally Posted by Koala:
“Yes, there is an optical input on the tv. Should I try Sky Q box optical to tv , and soundbar via hdmi to tv ? ( if I ever get wife away from watching Andy Murray !!!!!!! )”
“Yes, there is an optical input on the tv. Should I try Sky Q box optical to tv , and soundbar via hdmi to tv ? ( if I ever get wife away from watching Andy Murray !!!!!!! )”
I very very very very very very much doubt there is anything that remotely resembles an optical input on the TV. If you mean the socket that you are currently using to connect to the soundbar then that is an output.
As I posted above you can plug the optical out of the Sky box to the optical in on the soundbar in place of the TV connection.
On my old set-up, I had the optical cable running from Sky Q box to the optical output ( yes I was wrong the tv does not have an optical IN !!! ). Do you think I should therefore try this , then wire the sounder to an HDMI socket on the tv ? OR... Sky Q box to sound-bar to tv ?
May I say that the posters here are so very helpful to an oldie like me struggling with technology .
Thank you all so much
May I say that the posters here are so very helpful to an oldie like me struggling with technology .
Thank you all so much
Originally Posted by Koala:
“On my old set-up, I had the optical cable running from Sky Q box to the optical output ( yes I was wrong the tv does not have an optical IN !!! ). Do you think I should therefore try this”
“On my old set-up, I had the optical cable running from Sky Q box to the optical output ( yes I was wrong the tv does not have an optical IN !!! ). Do you think I should therefore try this”
No, as you're connecting an output to an output, so nothing will happen.
Assuming you had it connected that way previously, then you weren't getting sound via the optical connection at all.
Originally Posted by Koala:
“On my old set-up, I had the optical cable running from Sky Q box to the optical output ( yes I was wrong the tv does not have an optical IN !!! ). Do you think I should therefore try this , then wire the sounder to an HDMI socket on the tv ? OR... Sky Q box to sound-bar to tv ?
May I say that the posters here are so very helpful to an oldie like me struggling with technology .
Thank you all so much”
“On my old set-up, I had the optical cable running from Sky Q box to the optical output ( yes I was wrong the tv does not have an optical IN !!! ). Do you think I should therefore try this , then wire the sounder to an HDMI socket on the tv ? OR... Sky Q box to sound-bar to tv ?
May I say that the posters here are so very helpful to an oldie like me struggling with technology .
Thank you all so much”
Not clear what you mean by Sky box to optical out? Connecting two outputs together will never work. You always connect an output to an input (or vice versa
).Also you cannot connect the soundbar to any random HDMI socket on the TV. You can only connect it to the HDMI socket that is wired for ARC, which stands for Audio Return Channel. This allows the TV to feed an audio signal back down the HDMI lead to the soundbar. It also requires both the TV and soundbar HDMI sockets to be wired for ARC if either end (or both) is not then it will not work.
As I have posted connect the Sky box optical out to the soundbar optical in and do not have any connection at all to the TV from the soundbar. Keep the Sky box HDMI to the TV though. This does mean the only audio you will get out of the soundbar will come from the Sky box. However if it turns out that you don't get the sound fading problem that eliminates both the Sky box and the soundbar from the equation. So that would point to the TV as the problem.
Originally Posted by chrisjr:
“
As I have posted connect the Sky box optical out to the soundbar optical in and do not have any connection at all to the TV from the soundbar. Keep the Sky box HDMI to the TV though. This does mean the only audio you will get out of the soundbar will come from the Sky box. However if it turns out that you don't get the sound fading problem that eliminates both the Sky box and the soundbar from the equation. So that would point to the TV as the problem.”
“
As I have posted connect the Sky box optical out to the soundbar optical in and do not have any connection at all to the TV from the soundbar. Keep the Sky box HDMI to the TV though. This does mean the only audio you will get out of the soundbar will come from the Sky box. However if it turns out that you don't get the sound fading problem that eliminates both the Sky box and the soundbar from the equation. So that would point to the TV as the problem.”
I have taken your advice about Sky box optical out to soundbar in. So far so good !!
It is much better this way, as my wife can control sound on tv speakers when I have the soundbar off. She thinks this is much better for her when she is on her own.
When the two of us are watching, I can switch off the internal tv speakers , and operate the sound via the soundbar.
So thanks again for all your help, and to the other posters who have kindly given up their time to help me.
Originally Posted by Koala:
“I have taken your advice about Sky box optical out to soundbar in. So far so good !!
It is much better this way, as my wife can control sound on tv speakers when I have the soundbar off. She thinks this is much better for her when she is on her own.
When the two of us are watching, I can switch off the internal tv speakers , and operate the sound via the soundbar.
So thanks again for all your help, and to the other posters who have kindly given up their time to help me.”
“I have taken your advice about Sky box optical out to soundbar in. So far so good !!
It is much better this way, as my wife can control sound on tv speakers when I have the soundbar off. She thinks this is much better for her when she is on her own.
When the two of us are watching, I can switch off the internal tv speakers , and operate the sound via the soundbar.
So thanks again for all your help, and to the other posters who have kindly given up their time to help me.”
Connecting the Sky box directly to the soundbar was not meant to be a permanent thing. It is only to try and narrow down the source of the sound fading issue. By connecting the Sky box directly you will only get sound from the Sky box on the soundbar, nothing else.
So if you play a disk in the Blu-Ray player you can only use the TV speakers.
The end result should be identifying and then correcting the issue with the sound fading. Once that is sorted you can then reconnect the soundbar to the TV and use it alone and keep the TV speakers permanently muted. There is a possibility that if both the TV and soundbar support ARC over HDMI and HDMI control that you can just have a single HDMI lead from soundbar to TV. ARC takes care of feeding audio to the soundbar and HDMI control may allow you to control the soundbar volume with the TV remote.
If the TV and soundbar have the capability instead of the TV remote volume buttons altering the TV speakers the TV instead sends control signals to the soundbar to alter it's volume. So only need the one remote to control the noise level. It is also possible that switching the TV on and off will also turn the soundbar on and off making it even easier to operate both. As both devices are essentially re-badged LG models there is real chance this may work.
