BT Mobile changes

Broken Hope · 05-06-2016, 09:09

I always thought double speed was based on data amount as in plans over 2GB had double speed.

carguy143 · 07-06-2016, 22:21

Also hidden in BT mobile's terms is the caveat they can now force customers off legacy plans at any time. I guess the 20gb is now legacy.

jonmorris · 07-06-2016, 22:27

Quote:

Originally Posted by carguy143

Also hidden in BT mobile's terms is the caveat they can now force customers off legacy plans at any time. I guess the 20gb is now legacy.

After Three did it and didn't get in any bother, you can be sure they will all do it now.

moox · 08-06-2016, 09:17

I can't see BT quibbling and making people unhappy over 5GB though, especially as (for the time being anyway) they're paying more than 15GB customers are

shaggy_x · 10-06-2016, 08:18

Is anyone thinking of opting out of their 20gb contract because of this change?

corf · 10-06-2016, 09:13

Quote:

Originally Posted by shaggy_x

Is anyone thinking of opting out of their 20gb contract because of this change?

its crossed my mind as my contract is only 4 months old. But I havent seen the letter yet - if i am getting one.

shaggy_x · 10-06-2016, 10:05

Quote:

Originally Posted by corf

its crossed my mind as my contract is only 4 months old. But I havent seen the letter yet - if i am getting one.

I've been sent the letter and I'm tempted to change but to what??? and yes mine is 4 months old.
The big no no I can see with BT is you're stuck with BT broadband if you want their cheaper price

Very tempted to call EE up as I have another contract with them see what they can give.

shaggy_x · 10-06-2016, 10:25

I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs.

BT also now includes tethering (which i rarely need anyway but its also nice to have.

Anyone got any advice? Leave BT 4 months into my contract, got all my cashback, amazon vouchers etc and go for the EE deal? The big advantage for EE I can see is not tied into broadband deals to get that price.

lee18xx · 10-06-2016, 20:55

Quote:

Originally Posted by shaggy_x

I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs.

BT also now includes tethering (which i rarely need anyway but its also nice to have.

Anyone got any advice? Leave BT 4 months into my contract, got all my cashback, amazon vouchers etc and go for the EE deal? The big advantage for EE I can see is not tied into broadband deals to get that price.

Just out of interest...how long did it take for your amazon vouchers to come?

shaggy_x · 11-06-2016, 12:23

Quote:

Originally Posted by lee18xx

Just out of interest...how long did it take for your amazon vouchers to come?

About two months but I did have to manually apply for them and chat online a couple of times .

planetf1 · 13-06-2016, 08:41

Quote:

Originally Posted by shaggy_x

I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs.

That's a good offer.. Was that as a new EE customer?

Aaron_Gleeson · 14-06-2016, 10:38

Quote:

Originally Posted by planetf1

That's a good offer.. Was that as a new EE customer?

£13.33 for the same deal

... and I got them to re-enable iPhone 'Three-way-calling' which EE sneakily removed in Feb 2016

moox · 14-06-2016, 10:50

I wish they'd just sell this stuff on their website. I shouldn't have to negotiate to get a mobile phone plan that is actually good value.

Broken Hope · 14-06-2016, 12:21

Quote:

Originally Posted by Aaron_Gleeson

£13.33 for the same deal

... and I got them to re-enable iPhone 'Three-way-calling' which EE sneakily removed in Feb 2016

Just been speaking on live chat and they wouldn't enable 3 way calling for me. What did you do to get it?

Thine Wonk · 14-06-2016, 20:04

Sorry to be dumb but what is three way calling?

moox · 14-06-2016, 20:06

Quote:

Originally Posted by Thine Wonk

Sorry to be dumb but what is three way calling?

When you can call two people at once (well, depending on the network it can be up to seven or eight - 3 allowed/allows that) and conference them together

Thine Wonk · 14-06-2016, 20:09

Yeah I've used it for years, even ran interviews that way with my boss on the call and a candidate from my personal mobile. I just thought it was standard for all providers, I never realised it was ever an extra to connect multiple people on a call, after all you're being billed for it or it's coming from your allowance.

I'm amazed it's an extra, that's why I thought I'd check it was what I thought and not something else. Surprised they don't charge for caller ID like they got away with on landlines for so long!

moox · 14-06-2016, 20:17

I'm not sure it's always been standard - I remember the likes of Orange and Vodafone having it as an option - at no additional cost, but not standard, and not available on PAYG. I definitely remember phoning into VF CS to get it switched on.

3 has always had it available on PAYG or contract.

EE seems to have been weird about it - maybe T-Mobile's infrastructure couldn't do it? That's why they offered that "group call" thing which is just a conferencing bridge

BT offers it on a landline, but you pay something like 25p per call unless you pay per month for it. It is a bit ridiculous that they charge for caller ID still. It made sense when they'd just installed brand new digital switches - 20-25 years ago!

steffangl · 14-06-2016, 21:41

Conference calling works on my EE account. I've never had to enable it though - it just works.
I remember there used to be an add-on called 'Three way calling capability' which I could see on the add-ons page when I logged into MyEE. This disappeared and hasn't been there for years, but the service still works.

Is it enabled as standard on EE now?

As mentioned above:
VF support it on contract but you need to ask for it to be enabled.
O2 support it but only if you've selected an iPhone tariff (this also enables VVM).
3 have it by default for contract and PAYG.

Broken Hope · 14-06-2016, 21:43

The person on EE chat state it's been removed due to 'security' issues and wouldn't enable it for me as they claim not to support it any more.

moox · 14-06-2016, 21:44

Don't know about EE, but I just tried it on BT and it seems to work with more than three participants in total, which is good. I haven't asked for it to be turned on.

I don't know much about how MVNOs work, and how much infrastructure BT and EE share.

Can't see why EE think it is a "security" issue?

mrMick · 14-06-2016, 22:13

Somewhere in the depths of my mind, i seem to recall BT Mobile allowing up to 5 participants. I think i read it in a price document on their site somewhere. But don't quote me on that lol

Broken Hope · 14-06-2016, 22:30

I'm due to contact EE tomorrow to upgrade my Sim only anyway so I'll try again to see if I can get 3 Way Calling enabled.

-GONZO- · 19-06-2016, 08:00

I've just received a carrier update that's enabled tethering on iPhone.

shaggy_x · 19-06-2016, 09:21

Quote:

Originally Posted by -GONZO-

I've just received a carrier update that's enabled tethering on iPhone.

How do you know you've received carrier update ?

05-06-2016, 09:09	#26
Broken Hope Forum Member Join Date: Jan 2014 Location: Nottingham Posts: 314	I always thought double speed was based on data amount as in plans over 2GB had double speed.

07-06-2016, 22:21	#27
carguy143 Forum Member Join Date: Sep 2005 Location: Leyland Posts: 1,971	Also hidden in BT mobile's terms is the caveat they can now force customers off legacy plans at any time. I guess the 20gb is now legacy.

07-06-2016, 22:27	#28
jonmorris Forum Member Join Date: Jul 2002 Location: a land filled with trolls Posts: 12,018	Quote: Originally Posted by carguy143 Also hidden in BT mobile's terms is the caveat they can now force customers off legacy plans at any time. I guess the 20gb is now legacy. After Three did it and didn't get in any bother, you can be sure they will all do it now.

08-06-2016, 09:17	#29
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I can't see BT quibbling and making people unhappy over 5GB though, especially as (for the time being anyway) they're paying more than 15GB customers are

10-06-2016, 08:18	#30
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	Is anyone thinking of opting out of their 20gb contract because of this change?

10-06-2016, 09:13	#31
corf Forum Member Join Date: Jul 2002 Posts: 1,458	Quote: Originally Posted by shaggy_x Is anyone thinking of opting out of their 20gb contract because of this change? its crossed my mind as my contract is only 4 months old. But I havent seen the letter yet - if i am getting one.

10-06-2016, 10:05	#32
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	Quote: Originally Posted by corf its crossed my mind as my contract is only 4 months old. But I havent seen the letter yet - if i am getting one. I've been sent the letter and I'm tempted to change but to what??? and yes mine is 4 months old. The big no no I can see with BT is you're stuck with BT broadband if you want their cheaper price Very tempted to call EE up as I have another contract with them see what they can give.

10-06-2016, 10:25	#33
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs. BT also now includes tethering (which i rarely need anyway but its also nice to have. Anyone got any advice? Leave BT 4 months into my contract, got all my cashback, amazon vouchers etc and go for the EE deal? The big advantage for EE I can see is not tied into broadband deals to get that price.

10-06-2016, 20:55	#34
lee18xx Forum Member Join Date: Jul 2003 Location: UK Posts: 2,794	Quote: Originally Posted by shaggy_x I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs. BT also now includes tethering (which i rarely need anyway but its also nice to have. Anyone got any advice? Leave BT 4 months into my contract, got all my cashback, amazon vouchers etc and go for the EE deal? The big advantage for EE I can see is not tied into broadband deals to get that price. Just out of interest...how long did it take for your amazon vouchers to come?

11-06-2016, 12:23	#35
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	Quote: Originally Posted by lee18xx Just out of interest...how long did it take for your amazon vouchers to come? About two months but I did have to manually apply for them and chat online a couple of times .

13-06-2016, 08:41	#36
planetf1 Forum Member Join Date: Jun 2002 Location: Hampshire Posts: 521	Quote: Originally Posted by shaggy_x I've just called EE and they will do £16.49 p/m sim only , unlimited min/txt. 16Gb data which is more than enough for my needs. That's a good offer.. Was that as a new EE customer?

14-06-2016, 10:38	#37
Aaron_Gleeson Forum Member Join Date: May 2015 Posts: 19	Quote: Originally Posted by planetf1 That's a good offer.. Was that as a new EE customer? £13.33 for the same deal ... and I got them to re-enable iPhone 'Three-way-calling' which EE sneakily removed in Feb 2016

14-06-2016, 10:50	#38
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I wish they'd just sell this stuff on their website. I shouldn't have to negotiate to get a mobile phone plan that is actually good value.

14-06-2016, 12:21	#39
Broken Hope Forum Member Join Date: Jan 2014 Location: Nottingham Posts: 314	Quote: Originally Posted by Aaron_Gleeson £13.33 for the same deal ... and I got them to re-enable iPhone 'Three-way-calling' which EE sneakily removed in Feb 2016 Just been speaking on live chat and they wouldn't enable 3 way calling for me. What did you do to get it?

14-06-2016, 20:04	#40
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Sorry to be dumb but what is three way calling?

14-06-2016, 20:06	#41
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Quote: Originally Posted by Thine Wonk Sorry to be dumb but what is three way calling? When you can call two people at once (well, depending on the network it can be up to seven or eight - 3 allowed/allows that) and conference them together

14-06-2016, 20:09	#42
Thine Wonk Forum Member Join Date: Mar 2009 Posts: 14,577	Yeah I've used it for years, even ran interviews that way with my boss on the call and a candidate from my personal mobile. I just thought it was standard for all providers, I never realised it was ever an extra to connect multiple people on a call, after all you're being billed for it or it's coming from your allowance. I'm amazed it's an extra, that's why I thought I'd check it was what I thought and not something else. Surprised they don't charge for caller ID like they got away with on landlines for so long!

14-06-2016, 20:17	#43
moox Forum Member Join Date: Oct 2004 Posts: 14,645	I'm not sure it's always been standard - I remember the likes of Orange and Vodafone having it as an option - at no additional cost, but not standard, and not available on PAYG. I definitely remember phoning into VF CS to get it switched on. 3 has always had it available on PAYG or contract. EE seems to have been weird about it - maybe T-Mobile's infrastructure couldn't do it? That's why they offered that "group call" thing which is just a conferencing bridge BT offers it on a landline, but you pay something like 25p per call unless you pay per month for it. It is a bit ridiculous that they charge for caller ID still. It made sense when they'd just installed brand new digital switches - 20-25 years ago!

14-06-2016, 21:41	#44
steffangl Forum Member Join Date: Jul 2010 Location: South Wales Posts: 312	Conference calling works on my EE account. I've never had to enable it though - it just works. I remember there used to be an add-on called 'Three way calling capability' which I could see on the add-ons page when I logged into MyEE. This disappeared and hasn't been there for years, but the service still works. Is it enabled as standard on EE now? As mentioned above: VF support it on contract but you need to ask for it to be enabled. O2 support it but only if you've selected an iPhone tariff (this also enables VVM). 3 have it by default for contract and PAYG.

14-06-2016, 21:43	#45
Broken Hope Forum Member Join Date: Jan 2014 Location: Nottingham Posts: 314	The person on EE chat state it's been removed due to 'security' issues and wouldn't enable it for me as they claim not to support it any more.

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BT Mobile changes

14-06-2016, 21:44	#46
moox Forum Member Join Date: Oct 2004 Posts: 14,645	Don't know about EE, but I just tried it on BT and it seems to work with more than three participants in total, which is good. I haven't asked for it to be turned on. I don't know much about how MVNOs work, and how much infrastructure BT and EE share. Can't see why EE think it is a "security" issue?

14-06-2016, 22:13	#47
mrMick Forum Member Join Date: Mar 2003 Location: Cambridge Posts: 1,259	Somewhere in the depths of my mind, i seem to recall BT Mobile allowing up to 5 participants. I think i read it in a price document on their site somewhere. But don't quote me on that lol

14-06-2016, 22:30	#48
Broken Hope Forum Member Join Date: Jan 2014 Location: Nottingham Posts: 314	I'm due to contact EE tomorrow to upgrade my Sim only anyway so I'll try again to see if I can get 3 Way Calling enabled.

19-06-2016, 08:00	#49
-GONZO- Forum Member Join Date: Dec 2005 Location: Kent Posts: 8,954	I've just received a carrier update that's enabled tethering on iPhone.

19-06-2016, 09:21	#50
shaggy_x Forum Member Join Date: Nov 2005 Location: Deep South (Yorkshire) Posts: 3,416	Quote: Originally Posted by -GONZO- I've just received a carrier update that's enabled tethering on iPhone. How do you know you've received carrier update ?